Jomashop Reviews

I ordered a Longines Hydroconquest from Jomashop last month. It did not work when it arrived. I took it to a watch store and they said it was defective. The watch store was closed when the watch arrived, on May 18, due to the COVID-19 epidemic, but they opened at the beginning of June, within two weeks of receipt of the watch, and I returned it on June 4, the next day after receiving the diagnostic that it's defective, well within the 30 days advertised on Jomashop's website. However, Jomashop won't take it back, claims it was scratched, even though it could not have possibly been worn since it was not working and needed to be sized. I've never heard of brand new Swiss watches that arrive broken from reputable, authorized dealers. My concern is Jomashop sold me a counterfeit, broken watch. Shipping broken products without checking them, and then making up false stories to avoid taking them back? Their customers deserve better than this. I regret purchasing an expensive watch from this company.

Excellent price on a pair of Costas. Purchase process was smooth and the delivery was quick. First time user of Jomashop, but will definitely come back!

Not Honorable! I purchased a one-ounce gold South…
I purchased a one-ounce gold South African krugerrand [1988] three weeks ago. Just after I placed the order, the spot price of gold fell by twenty-three dollars. I am an adult and I didn't ask for a reduced price. The coin arrived in acceptable condition, and I reviewed the Jomashop website. Trusting this company, I placed two more orders for Krugerrands [1972/1973].
A noticeable delay was experienced in shipping, necessitating multiple calls to Ryan, Kamela, Ari, and Farouk. All promising immediate shipping. It still took an extra week to ship.
After delivery and inspection, I placed another order for a 1972 Krugerrand because the 1972 coin was less than perfect. I followed up with a telephone call immediately after placing the order. I was promised quick delivery. Yet, the company took five days before beginning processing the order. In the meantime, the price of spot gold increased. After five days the company informed me that the coin was unavailable. After calling both Ari and Farouk, I was told, if I waited over the weekend, the coin would be shipped and that the price was guaranteed. Today [Monday], I was informed that the order would not be honored because of the "mispricing" of the krugerrand. There was no appeal. I had planned on buying many more. DON'T TRUST THEM TO HONOR THEIR WORD!!!! They told me that I would not be charged until they sent it out. LIE

I order a watch 17 days ago and I have made 3 follow ups call on my order and nothing gets resolved yet. First, two weeks ago, I contact customer service and they told me the watch will be shipped today ( the day I called), and I will receive the watch by end of the week; but I still never received the watch, yet. I called again the following week and a girl worked as customer service told me the watch is in the warehouse and it will shipped in 24 hrs, and I will receive email to confirm the shipment. Again, I never received the email nor the shipment. Called again ( third time), and I was told they will look for the watch. Jomashop customer service is very bad. They dont take customer matter seriously. They never send email to notify the status of customer order.

I purchased a one-ounce gold South African krugerrand [1988] three weeks ago. Just after I placed the order, the spot price of gold fell by twenty-three dollars. I am an adult and I didn't ask for a reduced price. The coin arrived in acceptable condition, and I reviewed the Jomashop website. Trusting this company, I placed two more orders for Krugerrands [1982/1983].
A noticeable delay was experienced in shipping, necessitating multiple calls to Ryan, Kamela, Ari, and Farouk. All promising immediate shipping. It still took an extra week to ship.
After delivery and inspection, I placed another order for a 1982 Krugerrand because the 1982 coin was less than perfect. I followed up with a telephone call immediately after placing the order. I was promised quick delivery. Yet, the company took five days before beginning processing the order. In the meantime, the price of spot gold increased. After five days the company informed me that the coin was unavailable. After calling both Ari and Farouk, I was told, if I waited over the weekend, the coin would be shipped and that the price was guaranteed. Today [Monday], I was informed that the order would not be honored because of the "mispricing" of the krugerrand. There was no appeal. I had planned on buying many more. DON'T TRUST THEM TO HONOR THEIR WORD!!!!

I purchased a one-ounce gold South African krugerrand [1988] three weeks ago. Just after I placed the order, the spot price of gold fell by twenty-three dollars. I am an adult and I didn't ask for a reduced price. The coin arrived in acceptable condition, and I reviewed the Jomashop website. Trusting this company, I placed two more orders for Krugerrands [1982/1983]. A noticeable delay was experienced in shipping, necessitating multiple calls to Ryan, Kamela, Ari, and Farouk. All promising immediate shipping. It still took an extra week to ship. After delivery and inspection, I placed another order for a 1982 Krugerrand because the 1982 coin was less than perfect. I followed up with a telephone call immediately after placing the order. I was promised quick delivery. Yet, the company took five days before beginning processing the order. In the meantime, the price of spot gold increased. After five days the company informed me that the coin was unavailable. After calling both Ari and Farouk, I was told, if I waited over the weekend, the coin would be shipped and that the price was guaranteed. Today [Monday], I was informed that the order would not be honored because of the "mispricing" of the krugerrand. There was no appeal. I had planned on buying many more. DON'T TRUST THEM TO HONOR THEIR WORD!!!!

Great service on time

Excellent company to deal with. I will definitely be shopping in the near future.

Awesome service, prompt delivery and extremely satisfied with my purchase. Will definitely be back...

The items I received were in good condition, but delivery was a little too slow. I hope you improve that, and then I will be back to purchase again.

I don't want to make you nervous, but when I am diving into the ocean to help save sea turtles, my new Tissot Seastar Diver Chronograph I purchased from you will be there to help me keep time on my air tanks. How's that for trust of dependability?

Great quality. Good prices! Easy to navigate the online site.

Ordered three watches; I received one within a week in an Amazon package (I guess they have a storefront there), still waiting on the other two watches (both are gifts... one is already too late and the other needs to get here this week) and it's been almost three weeks with no updates. I asked for an update yesterday so we'll see if I get a response.

Very professional and very great service and products, quality in shipping

Ordered twice from them and Both went flawlessly and even when I had a problem with an item the return process was easy.

got what I ordered in 4 days. Very happy. Everything was as expected and no damage. Nice selection of watches you simply will not see at a store front.

Mal servicio al cliente, no tienen stock te cobran y no te devuelven el dinero, estoy pagando intereses por culpa de esta empresa. CUIDADO!! estafa total #1HD779

Purchase and delivery were flawless. I love the watch.

Great price, fast shipping, great product and overall great experience.

Fast delivery, sunglasses were perfect and as expected. Will shop from Jomashop again.

I received the merchandise in a few days in perfect conditions.

Shipping was a mess. When I opened the box, the sunglasses where inside a plastic ziplock bag and were filled with fingerprint stains. It seemed as if some had tried to clean them with a dirty rag to cover that up. I felt very disappointed on how my product was handled during shipping and packaged. Regardless, it arrived in time.

I was very happy with my purchased and it arrived super fast will definitely buy from this company again.

My order arrived the next day. Super fast and great prices!

I never received my sunglasses I ordered.