I recently purchased a bottle of perfume for my wife's birthday from Jo Malone. The item was very slow to be despatched and I received no communication explaining this until I chased via Twitter. Their Customer Service team seem very disinterested. They also rejected my cashback claim through a 3rd party site for no reason. I definitely won't purchase from them again.
Review by EarleMalm Whittemore7 months ago
Don’t buy from Jo Malone, the customer service is awful. If anything goes wrong with your order they will totally ignore you. I have still not received the return postage label to get a refund on the candle and they won’t take it back in the stores if you purchased online. Absolutely disgraceful. I do not recommend
Review by JanetRussell9 months ago
Avoid online ordering Avoid! I ordered a perfume with engraving on jo malone site one week ago, as a birthday gift. The package was delivered by Hermes courier company at an obscure “post box” near the address I expected it, nowhere to be found. Telephone customer services insist it has to be internally investigated with the courier/driver, before they can offer me a refund, re-post of the package, or other resolution. Currentl situation: paid £137 for a lost perfume, missed the birthday celebration, and unaware if I will be refunded at all. Deeply disappointed.
Review by Fozuya9 months ago
DO NOT BUY @jomalonelondon Diffusers!!! Put the diffuser Reed on my bathroom shelving for 2 seconds and it melted away the paintwork!!! Made a complaint to @jomalonelondon and they said it states in small print, in the label under the bottle (very small print) that the oil can damage furniture! How about putting it on your care card!!!! Price of the diffuser was refunded but won’t compensate me for the furniture damage! Anyone who knows me, knows I absolute love @jomalonelondon and have purchased so much over 15 years!!! NOT ANYMORE!!!! Very unhappy customer and will take my custom to the creator of @jomalonelondon @jolovesofficial!!! @esteelauder ???
Review by Totiboy2 years ago
The products are truly sensational ranging from perfumes in two bottle sizes, body creams, shower gels, soaps, candles and room defusers. Variety of scents are quite astounding. Packaging is very elegant. Prices start very reasonably and work up allowing customers a great choice of affordable gifts. The second is the wrapping. All purchases are boxed, placed in a branded bad, topped with tissue and tied with a bow. Always an well received gift.
Review by Franshel2 years ago
I love how luxurious the Jo Malone packaging is. Every item is wrapped beautifully, including luxurious black bows - part of the iconic Jo Malone colours! With every order you are able to choose free samples - a fab way to discover new products. Great brand & amazing service!
Review by RohanPersaud Wimslow2 years ago
Ordered a small bottle of my favourite scent, Dark Amber and Ginger Lily. A big spend for me, but I do love the scent. Was debited pretty sharpish and given tracking details which I checked daily. DPD apparently delivered it on the Tue at 11.21am when nobody was at home, in fact we were both at work, and it was signed for by someone called Dave (no we don't know who he is either, but apparently it could be the driver!). Anyway there was no parcel to be seen, and neither of my neighbours had been asked to take it despite being home at that time. Contacted Jo Malone by phone who said they'd raise an investigation with DPD and respond within 72 hours, eventually after not hearing back for a week I sent a chasing email. The eventual response was that they couldn't get any more information from DPD and would either send the order again or refund me. Having had to chase them twice, and not being given any explanation about who had signed for my parcel or where it had been left, I was far from impressed with DPD and Jo Malone and so cancelled the order and requested a refund. I thought their customer service was pretty abysmal especially when the emails they sent had my name incorrectly spelt despite being on the bottom of mine! At £75 for 50mls I would expect outstanding customer service, but it's not what I received!!!
Review by Hmiddleton Beyzer2 years ago
Jo malone, excellent service lovely products and quick delivery thanks!
Review by Ihate3 years ago
Quick, free delivery and beautifully packaged
Review by SharonCorbett Humieja3 years ago
The service in Jo Malone is always polite and helpful. All in a very pleasant shopping experience.
Review by HayleyAnne3 years ago
They pay attention to detail, they appear interested and are very friendly. The products are gorgeous!
Review by TheJedi6 years ago
Jo produces a great range of skin care and fragrance products. Order online or visit one of the 9 UK stores.
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