Fantastic and thoughtful service! Great experience, and I would buy again
Review by Kan Ronowska2 months ago
I have put order 21 days ago and I haven’t got my order yet i have send email and still no response i checked my bank account they have charged me it means they didn’t cancel the order neither send my purchase soooooo disappointing
Review by Buphinder2 months ago
Buyer Beware!!!I recently purchased a Ferragamo Python Specchio Bag and the bag was in really bad condition but was rated as in excellent condition. On one side of the bag the python scales have lifted and are all yellow. There are stains and scrapes on the bag. Someone glued the scales down in the corners to hide the wear and tear. I don’t know how this passed Quality Control, but I can’t send this piece of dog back fast enough! Shame on Jolis Closet!
Review by Brende3 months ago
Love my new LV sunglasses!
Review by Juwairiyah Sodeke4 months ago
A lovely 'pre-owned' site. Placing an add is incredibly easy (compared to similar sites)
Joli Closet is my favorite of all well known pre-owned sites!
Review by Kate 5 months ago
They are very fast, smart and they are really tring to help when you need it. I am so sorry they didn't have so much publicity like Vestiaire Collective wich is a very bad site, not recomended.
I hope Jolicloset will grow fast!
Review by Ridgeline Kapatkin6 months ago
Jolicloset, when compared to other similar sites takes lower commission which is great. Great for sellers and buyers too as the prices of most things on their site are about 10 to 15% cheaper than elsewhere and once items are successfully sold, it is final. With no return possibility. Great for sellers.
The negative points are: If for any given reason like ‘item not as described’ in terms of the condition which is subjective, in terms of authenticity which can happen, even if your item is authentic but too old and used and maybe badly dry cleaned as stated still buyer wants it for the low price, the authentication part fails, the seller needs to pay about 25€ for return package from Jolicloset which is never heard of on other sites.
Edited: with such low commission they cut from sellers, this return shipping charge is actually fair. So sellers must be careful and comply with rules.
They sell lots of VIP chanel junks that many could be replicas as there is no way to know the authenticity and these items have no whatsover resell value. Without these items the site would appear more serious.
Unlike other sites they never give out frequent promotional codes that can be very useful for buyers. On other sites we occasionally get 10% to more discount codes on special occasions for the site promotion. Jolicloset does not do this ever.
Unlike other sites it seems only a handful is working for the site, or it is still in its teethig stage, emails are replied late. Usually after 4 days or so or in most cases, no replies at all.
Review by Contracts7 months ago
I clear out my stuff regularly and JoliCloset is actually my favorite website for selling items, they are fast, reply fast, the payment is processed very fast.
Due to the fact that unlike other high end resale sites, they do not squeeze every single penny out of the seller, I can list the items cheaper than on other sites.
I like the fact that the items are checked by them, so the buyer can be reassured that they are not getting a fake, as a seller, since they check the items and verify quality and authenticity, you don't have to worry about buyers wishing they are a size S and then complain if the item doesn't fit.
I also like it that the website has no frills, some websites have so much going on in terms of flash and all that, it just distracts from the items.
It is a bit surprising that they are not more popular, since they really offer a great website and service, that is miles better than most of the other sites out there
Review by Chaika Mantl10 months ago
This is the second order I have placed with this site. I’ve been super pleased with how quickly they have responded to any queries - great customer service - and how thorough they were.
Will not hesitate to buy with them again.. I don’t generally write reviews so this is a first.
Review by Suelee Wasabi11 months ago
Extremely happy with my purchases. They thoroughly check each item before shipping and keep you updated throughout the process with photos and emails. Also, shipping is super fast through DHL to the United States.
Review by Puti1 year ago
Sold a few things, bought a few things without any problems. Well packed. Shipping and paiement were without delays.
Review by Violaine1 year ago
Exactly as described and arrived beautifully packed and very quickly. Thank you.
Review by Meriem1 year ago
Perfect! Everything was perfect
Review by Lyndol1 year ago
Great service and responsiveness. Item was exactly as described.
Review by Rascislaw Mudzimwa1 year ago
Very professional, great company. I have been a seller on many online second hand platforms, and I have been very pleasantly surprised with the service and professional standards of Joli Closet, especially given that it is -still- a small company. I do hope that they maintain their great customer service (which is rare, especially when it comes to sellers), their dependability in payments and the great response rate. I also have to mention to buyers, that when it comes to second-hand consignment sites, how fast you get something, and if it is available, it really does depend mostly on the seller, which is something -at least for the first couple of orders- the store cannot control.
Review by Larimar1 year ago
Unprofessional and dishonest time wasters Jolicloset.com sell items on the website that are not even for sale. I purchased a "new and authentic" Celine bag and was told after 3 days that the bag was "not available". My card was charged transactions fees when I paid for the bag and these fees were not returned to me when Jolicloset.com refunded my card . Also to add, my refund was not in full. I had to go to my bank to file a dispute to get my card transaction fees back. Initially the "seller" of the bag didn't even respond to offers or questions from me regarding sale of the bag. When I contacted customer services they couldn't get a response from the "seller" of the bag either. I went ahead and purchased anyway as I didn't want the bag to be snapped up by someone else as the price was so great. It was after 3 days of my purchase that I was told by Jolicloset.com that the bag was "no longer available", I take it the seller pulled out of the sale. How very unprofessional and dishonest of them. I won't purchase from this website again. There are plenty of pre-owned luxury consignment websites who offer better customer service and respond to questions and offers from customers in a timely manner and where a seller can't back out of an agreed sale when a customers buys their item.
Review by LoveABargain1 year ago
thanks for nice coat, for best price !
Review by JohnSimmonds1 year ago
I sold an item at Joli Closet in October and was sent a shipping label.
Item was sent on 27 October and tracking showed that item was delivered on 3 November.
Joli Closet did not notify me until I chased them 2 days after. I did not receive response until I chased them through Facebook. They said that the box arrived empty although local tracking (PostNL) showed the weight and dimension of my parcel clearly showing that the box had content.
I am now out of item and money and I voiced my concern to them, but this went ignored for days. I have been waiting for over 3 weeks now in the dark, they refused to reply to my emails regarding the timeline of investigation and what would happen if items got stolen by post. I am extremely disappointed now.
I decided to sell with them after reading their positive reviews, however clearly they did not foresee this issue. I am a trusted seller on many luxury platforms and while a competitor (VC) have had their issues with stolen parcels, all of them eventually delivered in the end or at least responsive.
Review by Shafeer1 year ago
Joli Closet have been one of the best companies I have ever dealt with. They took care of all of my queries and were very responsive.
I would recommend to use Joli Closet to everyone.
Review by JChu1 year ago
My item was delivered swiftly
The item was well packaged and wrapped in tissue paper and Joli Closet sticker.
Review by Angelaaaa2 years ago
Amazing service very fast, would recommend highly. Would buy again
Review by Sayesta2 years ago
Article conforme à la description. Authentification par expert et envoie rapide
Je recommande vivement !
Review by Beyza2 years ago
Bought a Beautiful Louis Vuitton bag, they couldnt have been more helpful.Will definitely purchase again Thanks a million
Review by MissWin3 years ago
Very good site and service. The item arrived quickly and as described.