I remember first hearing about join.me back around 2010 when I was looking for a way to teach people how to do things over the Internet. It was a pretty decent free tool allowing me to teach people how to fix their operating system or make specific changes. Over the years they have made the free version less bearable and have been trying to force their users to use the paid version of the website. This morning they sent out an email specifically gloating about removing two features from the free version and placing it behind a pay wall.
This used to be a great free service with some paid features that made it useful to business folk, but now the free version of the service has essentially become worthless and has gotten a lot of people to go to alternatives, most of which actually perform better than the paid version of the software. LogMeIn as a whole has been falling in usability in their software offerings over the past few years and their PR department makes it rather obvious that they don't care how their long-lasting users feel about the changes. Their only interest is to get as many customers as possible, even if they have to burn bridges with their longest customers through this progress.
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