HORRIBLE! They are an authorized Jayco dealer for motorhomes but refuse to do warranty work on our brand new Jayco. WHY? Because we didn't buy it from them! We gave them last look to provide a reasonable price before we bought it elsewhere and they would not go within a reasonable range of the price elsewhere. We bought our motorhome for well over $40k less than they had theirs listed. Now they are refusing to do warranty work and are an authorized dealer for Jayco. Bullies that try to threaten you into buying from them! Look elsewhere people -- you can get a MUCH BETTER deal! I'd give zero stars if I could. #jwrv Shame! #happycamperhunt NOT!
Review by Kahuna1 year ago
We have been Johnnie Walker RV customers for for greater than 12 years. In fact, we have only purchased our RV's from Johnnie Walker's; upgrading with each purchase. A large part of our confidence in the company has always been their service department ... until now. We have always used JW's for all of our scheduled maintenance as well as repairs and upgrades that have been needed.
I said until now because of the amount of time it takes to get your RV in for repairs. I recently called to get an appointment for a needed repair and some preventative maintenance before this years hunting season. I was offered appointment dates ranging from 4 to 6 weeks out. I asked why so long considering this is not what I've been accustomed to over the years. They said that they are selling so many new units that their priority is getting those units prepped and out to their new customers. They also said this problem was compounded by the lack of qualified or experienced service technicians which they were trying to recruit or train. I called the manager, Ron, to express my frustration and asked why my loyalty wasn't being reciprocated or appreciated. Ron listened intently and added that even the manufactures were having difficulty with the increased demand for units and that their quality was suffering which required even more work from his overwhelmed maintenance staff. He took my information and assured me that he would get back with me ... that was over a week ago and nothing.
So even tough its now time to replace our current toy hauler, my confidence in the product JW's is receiving and their inability to maintain their loyal base of customers will have me searching elsewhere. A relationship of over 12 years will end because they obviously have forgotten what got them successful.
Review by Lawmair Siria1 year ago
This is the second trailer we bought from jwrv. Customer service is fantastic. Whether it be by phone or in person they get you to the person that can help you. I once called them from Lake Havasu with a trailer brake problem. They talked me through what had to be done (a brake controller adjustment).
Review by Yapo1 year ago
google farmers insurance group. scroll down to david b. san fransisco.
ladies and gents. wecome to beautiful las vegas nevada and to yelp NERC arena where macho man scottie savage, A RENO NV RESTART GRADUATE takes on farmers insurance company for the nerc and udaap championship of the world. i am judge mean jean and what say you scottie savage. cup of coffee in sin city, oh yeah, cup of coffee in front of 300 million people. yeah! i am the intercontinental nerc champion of the world and i will remain the intercontinental nerc champion of the world. yeah! cup of coffee. OH yeah!, cup of coffee.
johnnie walker is a predator of the disabled. johnnie walker is a destructive force against the disabled. johnnie will poison the disabled. las vegas celebrates this man. the give him high honors as he poisons the beautiful people of nevada. this man is so powerful that he gets to poison people with no law enforcement. how many victims have you cranked out over the past 50 years. look folks, i am uncovering more discrimination issues dealing with johnnie walker rv through my yelp investigation portion of the investigation. just sent the story to some tv news channels der in beautiful las vegas. lets see how much power johnnie walker rv and farmers insurance really has.
johnnie walker hides mold through chemicals, fancy air freshners, and lies. johnnie walker tricked me into a molded out rv because I cant smell mold. I am also a humera patient and johnnie new the mold could kill me or make me very sick. he ask about our disabilities not to help us but to hurt us. johnnie also likes to bait and switch the insurance policy and lie about that too. farmers insurance company will protect johnnies actions,
johnnie, I am asking you to do the right thing. sign the udaap papers.
EXCUSS ME, EXCUSS ME. JOHNNIE, DO YOU THINK THAT WHEN YOU SHOW A MOLDED OUT UNIT THEN BRING EITHER THE CUSTOMER OR THE SALES AGENT TO THE 150,000.00 PREVOST MIGHT BE CROSS CONTAMINATING THE 150,000.00 PREVOST. AMAZING
DO YOU SHOW THE MOLD TO THE KIDS. WHAT AM I ON MARS.
round two questions
1. who is lisa. lisa works at paramount. farmers called lisa in auto for the big time 2012 denali 270 fk estimate. I called the claims person to let the claim person know that peggy and steve the adjuster were the correct people to talk to. yet farmers keeps calling lisa in auto. why? what was farmers asking lisa to do. what was so special about lisa in auto. peggy already at that point suggested that johnnie walker rv ripped me off. she stated honey, they ripped you off. hhhhmmmmmm
2. who is scott the adjuster and what on earth was this mans mission against me. I has informed mr scott the adjuster that the way we do things here in reno is based on truth honesty and integrity. he then proceeded to show me a few things about the denali. what were those things that scott shared with me. scott was farmers guy not mine.
3. who is matt from American rv and what is his association with the denali. did he produce a report that spoke of the mold and rebuild issue with the 270 fk denali. a 2012 model. where is the report. farmers should have sent a copy to doi nv
JOHNNIE, HOW MAY DIFFERENT INSURANCES DOES JOHNNIE WALKER SELL AND WHY WAS I ONLY OFFERED FARMERS INSURANCE. WHO GETS THE GOOD INSURANCE AND WHO GETS THE FARMERS
JOHNNIE, HAS TNE NEVADA EQUAL RIGHTS COMMISSION ABLE TO MAKE DOWN THERE TO TALK TO YOU. ARE YOU GONG TO LIE TO THEM AS WELL SO YOU CAN CONTINUE YOUR EFFORTS TO RIP THE PUBLIC OFF. AND POISON US.
"As a former senior claims adjuster for Farmers Insurance Exchange and a nationally recognized claims practices expert, I know firsthand to what lengths insurance companies will go to save money by not paying claims. Many insurance companies tie employee salaries and bonuses to practices that encourage and condone the delay, denial, underpayment and forced litigation of claims."-Robert Dietz I AM NOW CHARGING VIA DOI THAT FARMERS IS TEACHING AND PAYING ITS EMPLOYEES TO DISCRIIMINATE AGINST ITS CUSTOMERS. DO YOU SEE THE WAY THAT FARMERS INSURANCE CO. ID DESTROYING THE FABRIC OF OUR SOCIETY.
JOHNNIE AND FARMERS ARE PART OF THE SYNDICATE OF DESTRUCTION AGAINST THE DISABLED
David Benoit LUUUUUUKE
HAVE YOU EXPERIENCED THE FORCE
SUCCESSFUL WAS THE MISSION
MY YOUNG PEDIWA
HAVE YOU EXPERIENCED THE FORCE
MY ANGELS HAVE GIVEN RISE TO
GREAT WORK BOSLEY
GREAT WORK PRINCESS LEAUXA (CODE NAME DIANE)
HAVE YOU EXPERIENCED THE FORCE
POWERFUL HAS THE FORCE OF THE CAJUN FORCE
I LOVE YOU
Review by Knucklex1 year ago
Knowledgeable and friendly. Parts guys know what they are talking about. No overbearing salesmen--there to anwer any questions that do come across though. Enjoyable experience every day I come in!
Review by Tannecia1 year ago
Christine was super, very informative, polite, knowledgeable regarding the various RV's we were asking about. The thing I liked most, no pressure.
Review by Victorita2 years ago
My experience with Johnnie Walker is 5 star, because there is no 6 star. The purchase (new unit) was easy and fair with no pressure or promises that they didn't keep. After the first run, some minor problems, and a couple not so minor problems, came to light. The service manager, Danny, was ready at the appointed time, and had the unit until the parts could come in. The work they did on some minor cosmetic problems was outstanding. The other problems were solved and I could not be happier with their sales, and service departments. No reservations to recommend.
Review by Venicia2 years ago
Had some of the best customer service ever Christine walked us through the entire process. She let us know everything that was needed and always with a smile. The entire Johnnie Walker Team was also amazing up to signing the paper work and spending the night at the RV site to make sure we knew how our trailer worked. I have told many people when they are ready to purchase any kind of RV to go to Johnnie Walker and See Christine.
Review by Danthony Arghiris2 years ago
Bad bad experience do not go to this place and don't see Troy they tried to sell me an RV that was too heavy for my Chevy Avalanche I have a 05 Chevy Avalanche that is rated 5500 and they tried to sell me a coach that weighed 6 thousand 500 lb which was too heavy for my vehicle and I sent him a copy by text on my phone on the weight rating and he disregarded it and set the coach up anyways to be delivered and I was advised by my mechanic that that coach was way too heavy for my vehicle and would cause me serious problems so I told Troy this but he still planned on the delivery I would not never ever go there again and I don't advise anybody else they're just trying to make a sale disregarding what the customer wants so they kept part of my money I put down which I felt was wrong especially when I have all the information on text from him so seniors beware if you're reading this thank you for reading this Harold
Review by Zuhaa2 years ago
We bought a used toy hauler for our wedding day and was told by the salesperson that they do a complete inspection from front to end. We found a leaking shower and a broken lounge chair that leans against the wall in the livingroom. We trully thought Jihnny Walker would fix our RV issues. But obviously here I am. And no care or help has even a thought. What a shame. We couldnt have picked a worse place to buy. And now we are STUCK with this. The service man informed us to contact the makers of the components. Wow! How are these people in business? ALERT! NO SERVICE AFTER THE SALE. Buyer beware.
Review by Shkendije3 years ago
What a great experience! From the moment we walked in the door to the morning after, pulling out of the yard with our new baby, was amazing! Every single employee was top notch! Respectful, charming, knowledgeable, witty and welcoming. This was our first RV purchase and the staff at JWRV made it as painless as possible and when it's time to "upgrade", Johnnie Walker will be our only choice! Thanks again Lil Walker, Darcie, Danny, Jose, Tom and Boozer for all the attention to detail and outstanding customer service!
See you soon with the 69 Lincoln,
Review by Almuth Shaykhislamova3 years ago
Drove from Idaho to Las Vegas in early January, the last 200 miles with no heat and no DC power (and thus no refrigerator, which was loaded with food). Have a 2003 Monaco Windsor PST40. I had tried to run the heat pumps off of the inverter and evidently melted a major switch. Doug of Johnny Walker gave us an 8 AM appointment for the next morning (it was nearly quitting time when we got there), and promptly diagnosed the problem and repaired all in only 1 hour. The cost was very reasonable and I was very pleased. Thank you, Doug and Johnny Walker RV Service department!
Review by Irin Daehnke4 years ago
we were wanting a rv went to several lots and found that their prices were ALOT higher then JOHNNIE WALKER RV and they were not very honest from the second we walked in the door we were treated like family one of the staff even came out into the hot sun and offered us another bottle of ice cold water they showed us not only the new ones but also their GREAT SELECTION OF USED ONES we chose a wonderful fifth wheel and they went to work to get us financining DARCY is great she took our not to great credit and somehow got us approved with very low payments and the crew even gave us advice on insurance the whole crew at JOHNNIE WALKER RV IN LAS VEGAS NV is great and guess where im writing this review at ? that is right in our beautiful 5th wheel a keystone sprinter and by the way I cant forget to mention we rented a space in a sub par lot that did not know how to connect us I called JOHNNIE WALKER RV and an man came out within a hour and made sure problem was corrected he even went to office and talked to management once again thank you and if I ever buy another rv you can bet it will be from JOHNNIE WALKER RV
Review by HiSammy4 years ago
I've purchased several RVs from dealers across the country, so I have reference for what's good and bad about the RV industry. From the moment we walked onto their lot and throughout the entire sales and delivery process l, we were treated with sincere respect and appreciation. There was nothing even remotely shady about working with these folks. The pricing was very fair and straight forward. There were no false promises. The service team was extremely friendly, knowledgeable, and honest (a trait I've never seen at another dealership). And it was another surprise to find their pricing on parts and accessories to be extremely competitive, without having to mention online stores' pricing. We will definitely come back when we need our next RV.
Review by Mariadasan Jaidynn4 years ago
My fiance and I went into Johnnie Walker to just get an idea of what we might be interested in and what all the details would be of getting a trailer. We were set up with Matt. We told him what our ideas were and he showed us a couple of trailers and then we found THE ONE! We walked out that exact day with buying a trailer. We had excellent customer service, not only with Matt but by all the employees there. I would send anyone interested in looking at a trailer, to Johnnie Walker!
Review by Leyann4 years ago
We bought our 1st Travel trailer from Johnny Walker and it was a wonderful experience. They knew exactly what our options were and showed us all of them. The sales process was non-pressured and very supportive. The after-sale experience was also outstanding! The greatest customer service you could expect! Exceeded all my expectations!!
Review by Umarbek4 years ago
I bought a used RV from J.J. at Johnnie Walker RV. He took care of everything including a few warranty items which are not normally covered on a used RV. If I ever buy another RV they will be my first call regardless of where I live.
Review by Hamata4 years ago
Whether it's your first RV or your next RV, before you sign on the dotted line with any other dealer, get to Johnnie Walker RV in Las Vegas Nevada for your best deal and excellent customer service after the sale. Worth the drive or flight from anywhere! Darcy and her staff will take good care of you.
Review by KSch4 years ago
The Team from JWRV (Our Salesman was Steve Van Hoose) was exceptional in our purchase of a new Heartland Road Warrior Toy Hauler. We had other dealerships that we could have went with, but the way that JWRV treated us (like family), is the main decision we went with them. They even went above and beyond and included the fifth wheel (which we needed), with the deal; and it wasn't an entry level fifth wheel either. If you ever need a new trailer or anykind of support for your RV, you will not go wrong going to JWRV. Outstanding Support and Great Customer Service!
Review by Damdindorj4 years ago
1. Remote operator did not work. 2. Slide adjusting bolt caused tire damage. 3. siding buckled. When I returned this for repair the remote still did not work and a new controller was ordered. The siding panel was also ordered. The repair parts for the slide and tire were ordered. The tire and slide repair parts took two weeks to arrive. The siding and controller for the remote took over three weeks to arrive. The controller was replaced. I left for a Summer trip. The next day as I was setting up, the remote is the only way some functions operate. The house controls for the slides and jacks do not work . The remote must be used. I have no control from the house switches for the Jacks, Awning and slides. Ten days ago my AC quit working. I called Johnny Walker Maint. I was given a number for Forest River and Dometic. I am in Oregon near Albany. I have called several repair and service personnel. Because of the Holiday I cannot get a new thermostat until next week. Hopefully the Thermostat is the problem. Three days ago my pantry door and support molding came off the wall. Thankfully it fell on me and not my wife. The whole support was secured with 3/4" finishing nails. I have since properly secured with 3" screws. I am in record breaking high temperatures in Northern Oregon.
Review by RhianS4 years ago
Very friendly people and great products and prices. The best in town! Congrats on over 50 years of business in the las vegas valley area!
Review by Dohh4 years ago
Well Dustin was the lucky winner when the Alexanders walked in just looking. We had the don't screw us speech ready to go. We also were waiting to see if he was going to show us product. Findlay has xray vision on our wallets. They wouldnt show us anything. Dustin was patient and funny and was our perfect fit. He spent three days with us. We are new to the rv game and he was especially listening to what my needs were. So if you have fired him already hire him back. If he still works with you give him a raise. I love my trailer. We finally went camping in Utah. Lost our tire cover on first trip but heard this common. Four days of fun. I would suggest you add comfortable mattresses at selling point.. Add $400 to the price. Worth it for the customer not to research a topper or new mattress. Dustin it is time to call your mother. Thanks JW you are the best Joy Alexander.
Review by Shelb4 years ago
We had been researching RV's and visited Johnnie Walker to look at their selection. We were promptly greeted by a pleasant young man, mid-20's named Ronnie. After we told Ronnie what we were looking for, he happily showed us a few models within our price range that met our criteria. He was extremely knowledgable and he had an easy, trust-worthy disposition. We ended up purchasing our Jayco RV with him and he worked hard for us. We have had a few minor issues that have needed to be repaired and the JW service team has also been tremendous. Would definitely recommend Ronnie and his team if you're looking to purchase an RV with a reputable company.
Review by Bafford Tanah4 years ago
They gave me a date and time to bring in my 5th wheel. I was met at the counter with pleasant greeting and a "How can I help you"? Within 15 minutes I had explained the work that was needed and was on my way. They called me back two days earlier then they originally told me. When I arrived to pick up my 5th wheel, it was brought out within 10 minutes and all the work was done.
I have had work done at other RV repair shops, where my 5th wheel would sit on their lot for 3 weeks before any work was completed. That was after I waited 3 weeks to get it in.
I have owned a RV for over 15 years and this was by far the best RV repair experience I have ever had. I would highly recommend Johnny Walker RV.