Horrible client service! if it is possible, I would put -1 star… I placed an order for next day delivery and immediately after paying, I have noticed that something went wrong, and the selected delivery point was different from the one I need. I have right away written an email AND called to the client service, they asked me for my order number, lady on the line said, that it is no problem and she is going to change it this moment. After about hour, I received another email with packing list, and what do I see?!?! – delivery address is NOT changed…. So, I call to the service centre once again and ask to clarify my shipping details, and once again lady on the line ensured me, that it is no problem, she has ALREADY changed everything, and it will be sent to the correct address! I should just ignore details on the packing list. In the evening, I am receiving “track&trace” and guess which address is mentioned there?!?!? – the old, incorrect delivery point…. the pick up point is working every day till 18.00 and this is the same time my work day is finishing, so I have no idea how can I pick my package.
My advice – do not deal with unprofessional shops, better save your money and nerves and purchase goods any other location!
Review by Ameena9 months ago
I would give it less than 1 star if possible. Placed order in March and my item came but the spray didnt spray so I returned it according to there return policy and requested a replacement item.
4 weeks later my replacement item arrived with EXACTLY the same problem!!!!
So I returned again on May 3rd 2019 for a refund and have heard nothing at all from them. I have now sent 5 emails and called twice and been on hold for over 17minutes without the line being answered. I have also tried contacting someone via facebook and still get no answer.
Disgusting customer service and a sham of a company. I will continue trying - I want my money back.
Avoid this company.
Review by Zzounds Derrow10 months ago
11-06: have adopted guerrilla tactics. The Beauty "Care" (yes, those are sarcastic quotation marks) team can expect at least an email a day until I receive what I've paid for.
05-06: Placed two orders, on two consecutive days. I've received the second (and thankfully most expensive) order but received nothing other than a confirmation and invoice for the first one.
Emailed the service team twice by now, no reply. Called and waited for minutes, no answer. Least they could do is talk to me and give me my money back.
Not ordering here again, sorry not sorry.
Review by Supports Mandle1 year ago
Ordered a shampoo and a mask, waited for a month in silence, wrote multiple times emails about it. On the website it said that they had them in stock, then after 3 weeks they replied that they didn't have a mask in 60ml as I ordered and they will send 2 masques of 30ml instead. On the delivery after 4 weeks waiting I received the shampoo and one 30ml masque, the other ome was missing. Terrible customer support and would not buy again.
Review by Radhika1 year ago
You're lured with a nice welcoming gift, which is never delivered. Instead they unabashed change the sales action with a small reduction, if you make another purchase. A minor detail, but very much revealing of the bad commercial acumen of this company, and disregard towards the customer.
Review by Takaidza1 year ago
very good customer service, would highly recommend
Review by Divvya1 year ago
Very happy with my purchase , including the high quality products and the smooth and fast process of buying and delivery.
Review by Spendstoomuch1 year ago
I gave my order at 21:30, they inform me about its delivery time (in the next day between 18:00 and 21:00), and next day, I received my package at 17:55. They also packaged it so well that nothing was damaged. Excellent!
Review by Tamihya1 year ago
Review by Renyk Oian1 year ago
I've never received the shampoo which I ordered
Review by Faro1 year ago
This is not a trusted Company. I have placed and paid the order on 2-June, however up to today i have not receive the order. I made call, I emailed a few times, no response at all. This was my first order and this is absolutely disappointed.
Review by Kobe1 year ago
This is my second time ordered from JohnBeerens.com but this time its been a week i didn’t receive my package yet, i sent emails and called but they said they gonna look it up where my package is because they dont know where it is. Honestly it is really weird for me because the one that is selling dont know even where my package is !!! I asked them to send the money back and cancelled the order but they dont want to do that until they find the package, i think this is my last time ever order something from there.
Review by RPreston Carfoot2 years ago
Fast delivery and good prices. Huge selection and also appreciate the smaller sample sizes.
Review by Kherbst2 years ago
Ordered the sugar bear gummies and got it in less than 3 days.
Review by Apon Permin2 years ago
I recommend this website to order your beauty products! Really well done with descriptions, videos, a lot of great content.
Review by Anjorin Kostlee3 years ago
Xtenso and Potion 9
Review by Dwight3 years ago
When buying hair products not available elsewhere. Very wide choice, well priced and super fast delivery. I will continue to shop here. Highly recommended.
Review by RereA Getonit6 years ago
I ordered CHI stijltang and another 4 product from Moroccan Oil. The packet came on time just as promised but when I opened the package I realized 1 of the Moroccan Oil product was missing (40€). So I called the customer service line and after explaining what the problem was I was told that the girl that packed my products is 100% sure she put it there, and that it's my word against her word but they will send me the missing product with my next order. Of course I did not agree to that because it was not my problem that the girl forgot to pack it properly (and lied about that) and after such a experience I was not about to order anything again there. So I was offered that they will check the weight of the packet that was sent to me and they will also check the the weight of all product I ordered to find out whether the product was missing or on. Later that day I got phone call that my Moroccan Oil product will be send right away and I have received it the very next day. So at the end of the day I got all the product I ordered but I would recommend to everyone to maybe record or have some people around when opening the box with ordered product. I understand that this can happen but than I would expect such a webshop with so many positive reviews send the missing product right away and not debate who lies and who does not lie.
Review by Emori Gami6 years ago
First time I ordered here and there is nothing to complain about.
I ordered it on sunday and received it tuesday.
The only thing is that on the website it says today ordered tomorrow delivered.
That doesn't work for sundays, I thought so already, but it doesn't said it.
Review by Sheerah Derrow6 years ago
I got my products the next day. Compleet.
Review by Berwa Hadeel6 years ago
Excellent service!!!! I'm very happy with the very quick and good delivery service!!!
Review by Eileen And7 years ago
I placed my order and paid for it. After 1 minute i got an email saying what i bought, and when it will be delivered. I could follow it from every step. And the next morning it was already brought to my house! Such a good service! Thanks alot! ;)
Review by Ausland7 years ago
I ordered the CHI digitale Orbit interchangeable 3 in 1 curling tongs. I received it the day after I ordered it (so fast!) And the way it works: everyone should have the 3 in 1: it is hot very fast, it is save for your hair and it works so easy. Thanks johnbeerens.com.
Review by Lilian Ritchie7 years ago
Perfect and swift service. The website provides good information and after asking for advise via email a reply came in within a few hours with clear information so I could make the perfect choice.
After ordering the order was delivered within 24 hours. Excellent!!
Review by Wilford Fragrances7 years ago
First I have to tell you; service is great! I asked for help on the site; I don't know what to do with my dry, damaged and thin, dull, flat hair. Immediatly I got an answer from someone fron johnbeerens.com. It really helped me out with choosing some shampoo and conditioner for my type of hair.
I bought J Beverly Hills' addbody shampoo and conditioner and Maroccanoil. First something about AddBody. The smell is awesome! Like caramel, soft and sweet. The shampoo has a great structure and gets easily though my hair. It makes it soft and clean. When I apply the conditioner, I feel it's not as easy to divide it. It's a bit of a thick structure. You have to use quite some product, but if you do, and leave it in for a few minutes; you'll feel the softness and silkyness and a great smell. When my hair is dry, I feel it's a little more volumnous. Used it for 2 weeks now; I'm happy with it!!!
Maroccanoil is great as well; I got the repair shampoo and conditioner. They smell great as well, and they're really easy to apply. After using it, my hair feels real soft, it shines and feels healthy again! After all this time! Thank you very much, johnbeerens.com!
JohnBeerens.com is rated 4.0 based on
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