I can't believe how this agency won an award for best agency in W9. We are the tenants of a property they manage and we had an issue with our boiler and they took 4 months to fix it. They are a joke.
When we moved in we noticed the boiler wasn’t working properly so we told the leasing agency about it. We informed the situation stating what the issue was. A few days later, they send a contractor, he came and he wasn’t able to figure it out. After these event weeks passed by and the boiler still was not working and the agency forgot about it. We didn’t, we contacted them again and they send a more experienced engineer who said it was best to change it, he reported back to the agency but nothing happened. In December we were very frustrated and they seemed to have forgotten about us again. We contacted them and they sent another contractor because according to them the previous one was not around anymore. This new guy came and also suggested that it was best to change it. (this was mid December). After new years we contacted the agency again to see when they will replace the boiler. There was a new person in the agency handling all maintenance so the person we were in contact before wasn’t there.
When this person took the role she had no idea about our situation, I went to the agency myself to ask about the process and she said she will contact the owner to ask him to replace (This was mid January). After two weeks I check with her again asking her about the replacement of our boiler and she replied to me saying she had no idea what I was talking about. We were upset because I have talked to this person, face to face and now she was saying she had no clue what was going on. I emailed her all the boiler emails I had since October and told her to please do her work and come back to us with an answer.
A few days later she called us saying she was going to send a new contractor to check again the boiler issue. I couldn’t believe that I was about to have a 4th engineer in my house checking over the same thing but I agreed. The person came and he also told me that the best thing to do was to replace it. A few days went by and I had no clue again what was going on so I contacted the agency again, (mid-February) this time she told me they were negotiating with the landlord and that was the reason it was taking this long. She said they will send someone on Thursday that week to replace the boiler.
Thursday came and no one showed up, I emailed her asking if someone was going come for the boiler because I was home (didn’t go to work that day) waiting. She told me the contractor had a problem with the boiler because apparently, the boiler he bought didn’t arrive the previous night, needless to say, they were not able to give me a call sooner letting me know about this. She said that on Friday for sure the contractor will be here. Friday came and no one showed up. I emailed in the afternoon and this time she said the contractor received the boiler but this time it was not the one he ordered. She said that on Saturday he was going to be here between 9 am and 10 am.
On Saturday about 11 am, we contacted them because of course, no one was here. We both were very furious and frustrated because we have been fooled again. We asked them what was happening and they called the contractor and this time the story was that the contractor never received the money for the boiler so he never bought it in the first place, we couldn’t believe that we were lied to in the previous week, we were astonished and more frustrated because the agency had lied and the story was not making sense to us anymore.
TO MAKE THE STORY SHORT, THE PEOPLE THAT WORK HERE DON'T DO THEIR DUE DILIGENCE, FOOL AND LIE TO PEOPLE AND ARE ANYTHING BUT RESPECTFUL.
johnbarclay is rated 1.0 based on
Trust Mamma Reviews
Our reviews are aggregated from multiple sources to give you the best overview about johnbarclay.co.uk.