My review is purely based on Jogging-Point and my experience with them was top notch.
The trainers were very reasonably priced and they arrived from Germany within 5 working days. They came in brand new and great condition and looked perfect. I probably saved 25% buying through them.
The only issues I faced was with the courier Parcelforce, who were useless. I don't think I can blame Jogging Point for that, as there is a limit on effective international couriers. I request Parcelforce leave it with the Post Office and they confirmed they received the instruction, but instead left it at a depot miles and miles away.
Review by Ahammar3 months ago
Useless, possibly scam.
Item ordered in late May, no communication for two weeks. When enquired, jogging point admit item was returned due to 'problem with delivery address' (address is fine and has been so for 7+ years). Claim delivery charge will not be refunded.
No item refund either.
Avoid like the plague.
Review by Symmetria3 months ago
I ordered 2 pairs on New Balance trainers as the prices were very cheap. Once ordered I decided to check Trust Pilot for reviews. There were alot of negative reviews which had me worried, so I emailed jogging point to ask about my transaction and recieved verification email regarding my purchase 2 days later.
My trainers arrived 7 days after purchase which was a little longer that stated on the website but over all very happy with my purchase from jogging point. I have given them 3 stars as the delivery time was longer than expected & the reply to my email could have been quicker.
Review by Jumaani Märtsin3 months ago
I was very sceptical following a lot of mixed reviews on trustpilot. However, after a few ‘quiet’ days of minimal/no correspondence from the retailer, I eventually emailed to ask when my trainers would be dispatched and was delighted to find out I would have them that day. Pretty quick delivery when you think they are coming from Austria. I would purchase from them again after this experience and you actually save a fair amount of money too. Took off a star as I think communication can be improved.
Review by Bafford4 months ago
I bought 4 pairs of mizuno shoes at them.very good quality and fast delivery,between 3 and 5 days.I can't believe that there are people write such bad things about joggingpoint.
Review by CrystalS Bagumian4 months ago
DO NOT BUY FROM THIS COMPANY. Ordered trainers from this company through Amazon. They arrived in good time but were unsuitable and I returned them. When I phoned to check on the status of return, the company first claimed that they had no record of purchase, or return. Then when I emailed proof of both purchase, and gave them tracking number of return which shows it has been received, they stated that a refund has in fact been made. It hasn't. NO monies have been refunded to me. Now they are saying that they are referring me to their accounts department. Still no sign of refund. Please steer well clear of this company.
Review by Gervase Arisco4 months ago
Ordered Nike Pegasus which were £10 cheaper than Sports Direct. Delivery was prompt, particularly given they came from Germany. Perfect transaction from my point of view.
Review by RuiMadeiras4 months ago
Saved myself £50 on a pair of trainers. Admittedly I was a bit sceptical after having read negative reviews of the company but I can’t fault the product or delivery time. However, communication isn’t great; no email to say trainers had been dispatched but I’d received them within 5 days of placing the order.
Review by Bafford5 months ago
Sometimes when it seems too good to be true it actually is!
Saved myself £50 by buying from these. Communication isn’t great - no confirmation to say order has been processed - but arrived within 3 days. Well chuffed.
Review by Zuwairat Derrow5 months ago
Usless. All i can say really. Obviously employ staff with reading issues.
Review by Wangdan Raciukiewicz5 months ago
I read these reviews before purchasing having found a pair of SS19 Nike Pegasus Turbo's £50 cheaper than anywhere else (and I looked everywhere). I used my credit card to pay should there be any issues however I was sent immediate confirmation. With it being sunday evening when I ordered i got the invoice the following day (monday). Shoes arrived Thursday morning via parcel force. No issues at all. Whilst clearly not a perfect system judging by other experience it isn't a scam. Choose a few sites you trust completely and put them into trustpilot and I guarantee people will be calling it a scam and have had issues you'd never imagined.
Review by Karem7 months ago
Placed an order. After not receiving it by the due date I contacted jogging point. They told me the transaction had failed. I queried why I was not made aware of this but they ignored my email. A few weeks later I noticed that the payment had been made from my credit card. I am now considering this a fraudulent payment. Extreme caution to be exercised when dealing with this company. This is absolutely terrible customer service.
Review by JvdD Garbatov7 months ago
I ordered some Asics trainers (latest model) on 6 March - £50 cheaper than most other retailers. I then came across some of the negative reviews on Trust Pilot and became concerned. I didn't get an email to confirm my order had been dispatched so after a few days I logged into my account and saw it had been marked as dispatched. When I clicked on the tracking info I got a 404 error message. I emailed customer services however and I got a reply back the same day with tracking info. I was then able to track my order via GLS and subsequently Parcelforce and it has just been delivered - 1 week after placing the order. Trainers are perfect and exactly as expected! So no concerns from me. Would have been good to get a dispatch confirmation email - but all in all can't fault this company and their service.
Review by Alaycia Coromandel9 months ago
Ordered odyssey react trainers for half the price ! Absolutely no problem with delivery all tracked great service . Recommend to anyone
Review by Lisea Muehlmann10 months ago
Ordered a pair of nike @ half price. Fast delivery with tracking.
It seems funny that it's hit and miss with some people. A lot of people whining for no real reason. (Smelly feet rotting your trainers after 80 miles doesnt make it their fault lol)
LOOK THROUGH THE WHINE AND YOU'LL BE FINE.
I would buy from them again without hesitation.
Review by Nudink Backtoback1 year ago
Ordered a pair of Adidas Ultra Boost on a Sunday. Emailed them on Monday asking to confirm when I'd receive them. They got back to me the same day and said I'd receive by Wednesday. 9.30 Wednesday morning they arrive. Excellent service!
Review by Plush1 year ago
I had seen some mixed reviews for jogging point and was skeptical but I am an optimist so took the chance and ordered a pair of Vomeros in a colour that no other UK shop had. Big mistake! The shoes never arrived. 5 emails to the company were ignored and none of my calls were answered. I had to get a refund through my credit card company which was a lot more hassle than I had expected and it took over 3 months for the money to be returned. If you are still considering ordering from them despite this, then give them a quick call and see if they answer.
Review by Lislyn Fahrbach1 year ago
I only read the reviews after I ordered otherwise I would probably not have done, so I thought I would put straight some of the comments I have read below. I ordered running spikes for my 13 year old after 5pm on the 9th April and I received an email confirmation of the order. Bearing in mind that it says on their website that all online stock is available and so shoes will be dispatched within 24 hours, then I expected them to arrive within a few days. Nothing had arrived by the 16th so I chased them via email and in fairness to them they did respond to my email but apologised and said they weren't in stock but would be arriving the following day. I was sceptical as I was doing the chasing and requested a despatch note which they did email me on the 17th. I was pleasantly surprised to receive a knock at the door on the 19th by UPS with the running spikes. They came in a jogging point box and inside were the boxed nike spikes as you would expect to receive if you bought them in a store.
So they are a genuine retailer but slow and so they are suffering from poor customer service. If they had only told me from the off that they were not in stock and thus reassured me then I wouldn't have spent time dwelling over poor reviews and considering cancelling the order or even looking for alternatives.
So purchase if you want to save a few quid but if you want them quickly order elsewhere. I would only use them again if I wasn't in a rush to wear what I was purchasing!
Review by Facchin1 year ago
After reading the reviews for Jogging-Point ( .uk & .de ) I decided to look elsewhere even though they were £15 cheaper. There wasn’t many sites selling the particular running shoes I wanted & so I took what I thought was a chance buying them from here because of the poor reviews. I’m glad I did!!
I ordered them Saturday night, they were dispatched the next working day from Germany & I received them today. Exactly what I ordered & very fast delivery! I actually had 5 emails telling me they had been dispatched!
I am a very happy customer.
Review by EDELburga1 year ago
Whether you have dealings with Jogging-Point.de or co.uk..PLEASE check the reviews on Trust pilot before thinking of purchasing from this company...As some have reiterated..I wish we had.
As you will get very similar reviews of what I have experienced recently.
My son purchased for me some Assics trainers of the kind I have had many times before.
The inner sole of one of the shoes has begun to perish since only Xmas. This highlights some concern to me of the originality of the running shoes. I have never experienced Assics running shoes to wear in such poor manner after only some 80 miles of treadmill running in 8 weeks.
More disconcerting is the customer service I have received; or lack of in the past couple of weeks. I understand they would not accept photo evidence of the inner erosion of the sole as that expressed by the one and only email I received. They did say they would send out a free return label instead- they have not.
Since when my correspondence via emails have been ignored. Clearly wishing me to go away and just accept the faulty goods I have received..Well I will not and by hook or by crook (pun intended) I will do my damnedest to get either a replacement or full refund.
At this juncture I am very disappointed and annoyed by the poor service I have received by Jogging-Point.
I do hope in the coming week or so, I will be able to add a positive note to my experiences of this company. That being if they do show an ounce of common decency and deal with my complaint over purchased faulty item in earnest.
..Update.. 2 emails later, 2 weeks further on..totally ignored..Has this Company gone out of business?
Please pay that little bit more and purchase from a legitimate Company..AVOID Jogging-Point..you have been warned.
Review by Stewks1 year ago
Ordered runners on Friday - arrived Tuesday exactly what i ordered - and saving 20ish quid even on a 'must go' Sports Direct price
Not without its issues .. DIDN'T receive an email with order details as i was told - so in future best take a screen shot of the order screen.
Also couldn't log into my account despite setting one up at time of order - and when tried resetting password - said email was not valid !!
Also couldn't reach them by phone - was worried it was a dodgy site/scam but at the end of the day all turned out well - and will use again they just need to tighten up there act !
Jogging-Point is rated 4.0 based on
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