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Review by T L.2 years ago
This is a very intimidating glasses store in SF. Their prices are affordable - $60-$120 for full pairs, including lenses - but it has a trendy decor/vibe, so employees are very snooty and discriminatory. I've gone here a few times, and employees were fake-polite, and failed to help me find the right frames - even though they have 20,000 frames there.
But one time, I got the most discriminatory, stereotyping employee. Though I was dressed my best, in stylish and quality clothes/accessories - the employee immediately asked me, "DO YOU HAVE A BUDGET"?! That felt shocking and offensive. JINS is already one of the most affordable places you can get glasses in person - and she SINGLED ME OUT for asking about budget? Despite my politeness, enthusiasm for JINS, and nice clothes - she STILL stereotyped me as poor, dowdy, untrendy, "on a budget." She was also pretty condescending to me, and treated me like less than human. She selected some frames for me that were ugly and matronly - not the hip, current SF styles I would've chosen. I really needed a pair of glasses, so I just selected anything. She was pretty cold and indifferent during the checkout process, too.
I brought up the painful profiling and stereotyping to a manager - and they made things better. But I never shopped at JINS again.
Recently, they had a booth downtown, not far from the store. When I came up to the booth, the people there were very rude and condescending.
JINS has made a very bad name for themselves. Too much hipster pretentions for nothing. I spoke to the District Manager recently, and he was incredibly offensive, bullying, and hurtful.
I've never encountered anything this remotely bad with any optical store before.
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