Clothing is crap and there are no returns due to "their location being in china". They offer a 10% refund only, which I'm sure would never come anyway. Total scam!
Review by Canfield1 month ago
Terrible quality, size of product and time of receiving product. Attached is what I was given to try and return product. Wish this would've been in reviews!
Review by Lynnvgtgfvcfngvhbyffie1 month ago
Website makes you think you are ordering in the U.S... once you place your order you find through the notification email that the English is very broken now discovered these clothes ship directly from China... my order took over 5 weeks. Items came and they are cheap, the material is cheap and the photos they show on line make the product look really nice... I beg you not to buy from this website, so cheap and the dresses look like someone 90 should wear. Nothing like they look on line... I have now found out that this is a scam... they make the clothes look pretty on line and all I can say is buyer beware!
Review by Goti Derrow3 months ago
I placed my bathing suit order with expedited (6-9 day) shipping to arrive for my beach trip. I emailed them looking for it 1 week before the trip and was told it would ship that day and be to me on time. When it did not show up, I called to cancel and request a refund to my credit card for the full amount. They ignored my request to cancel and responded that they would ship it that day. It did not arrive in time for my trip (as was promised), so I had to buy bathing suits while on vacation. The items started showing up one at a time over a month after I ordered them and they refuse to send me a return packing slip. This has been a nightmare!
Review by Vula4 months ago
This has been a nightmare! I placed order on May 22, order was shipped on June 11 and it is now June 28 and my items are still sitting in Indiana. I have contacted the company 3 times and they just ask me to "happily wait just a few more days!" At this point I am not happy! Of course, the money was taken out of my bank account right away, but I have nothing to show for it! I better love these dresses IF I ever get them. This is just ridiculous!
Review by Laquenette4 months ago
When you want to return something, they send you an email telling you it's too expensive because you have to return it to China. However, they offer you the booby prize of being able to purchase 3 more items for $35. The fabric they use wouldn't even be useful as a rag. Total waste of money.
Review by Agosu4 months ago
I never got my order until a month and a half later. The fabric was crap. Like paper nylon. They took my money of 60.00 right out of my account when I ordered. I wanted to return the items but they kept on telling me that shipping will be more then what I paid for order. They only said they would give me 15% refund. And they wanted me to give them as a gift to someone I know. Are they kidding me. I wouldn't give them to my worst enemy. Poor quality. I wouldn't order from here. They are scamming people.
Review by Izzylou Querin5 months ago
Do not order from this company they are a scam. Money immediately comes out n you get nothing it's been 3 months for 2 dresses I ordered. Do not order from this company you will be sorry you did.
Review by ZoneRaids8 months ago
The tracking number given did not show that the item was shipped. All of a sudden it appeared in my mailbox, but the original package was destroyed by the post office and the item inside broken by the post office sorting machine. Jill personally looked into the shipping issue, AND agreed to mail me a replacement item! YA!
Review by Imajin9 months ago
I ordered seven Soul Sister bracelets about a week before Christmas from Shop LuLu. I would get shipping notifications about some of the other stuff that was also part of the order. A couple of days later I went into my e-mail which is not something I do daily. I saw an e-mail from Shop Lulu and rolling my eyes, I said to myself,'here we go, they don't have some part of the order'. I was right but was not expecting what I read when I opened the e-mail. The e-mail was from Jill - CEO - who was clearly upset because the Soul Sister bracelets didn't ship to the their offices. She went on to apologize and assured me that the bracelets would get there in time for Christmas. She also told me how the Shop LuLu employees were up in arms about my order. Who does that? Who makes the customer experience so personal? I was going on with my day and in the next borough there was a group of caring people who were singularly worried about my order. She went on to say that they checked on Amazon to see if the bracelets were available to buy there. I was so taken aback after I read this, I quickly answered that the bracelets could come in after Christmas, as they were for friends from my parish and I wouldn't see them on Christmas. Within 10 minutes Jill answered saying she was so happy I replied, as her and her staff were stressing about my order. She gave me several options, one of them, purchasing the bracelets elsewhere and they gave me the name of the other company to purchase them at. Had I needed them for Christmas I still would have stayed with Shop LuLu. They go the extra mile and the positive energy can be felt through the email from Jill. I will continue to be a customer and will continue to tell about this experience. It's not often that you get such a wonderful and refreshing customer experience. Oh btw, this company employs Young Adults with Special Needs so for me it was a spiritual connection, as well. A lot of thought went into getting this company started, and doing it with such a sense of social responsibility is nothing short of astonishing.
Thank you Jill and Shop LuLu employees for this wonderful experience. My parish friends loved the bracelets :) and so do I. Such a pleasure shopping with you.
Linda A - Brooklyn, NY
Review by Brajea2 years ago
The product is amazing I can't even be anymore happier. This truly brought joy to me when I received this item. Thank you so much for this awesome product.
Review by BvK2 years ago
We just love this product and would definitely order again. It's my husbands favorite. Must tell all my friends and family.
Review by Bagolo2 years ago
Original I wrote a review saying that short were pretty nice. Well this has all changed. I tried out my new awesome short today and after I got out of the pool the entire shorts are completely see through! I was complete expose to everyone there. Also the shorts alone are very cheaply made. The only thing good about this shorts is the Design, 40 dollars I'll never back!
Review by Totki3 years ago
Initially, I went on this site to check things out. We all know that with a click and a swipe, we are either a converted shopper or we've left and moved on. There were several deals I couldn't resist, especially with the coupon I'd received as I'd signed up for a newsletter. The service is spectacular and the goodies arrived quickly! I didn't plan on getting anything for my daughter but there were so many amazing offerings that I picked up some gifts for her as well!
Well done and a million accolades to Shop LuLu for such a memorable experience. I've already returned... you've converted me. And I thank you.
Review by Debbei3 years ago
I bought bracelets which I don't normally even look at but these are so different. Matching pieces, earrings, necklace, watch OH MY. Also shipped in time for me to take on vacation (even though I waited until the last minute) Cute stuff, nice company, big thumbs up.
P.s. Do not confuse this with Tiffany's - this is fun jewelry, well made.
Review by Phealisheia3 years ago
Once again, I found great pieces that I could not live without. I did not have to leave my home, but was able to view beautiful items online. The prices can not be beat and was shipped in a timely manner! Love LuLu's!
Review by Jonereh3 years ago
Shop LuLu is an amazing place to shop. I bought several pieces of jewelry as a gift as well as one of the round beach towels and everything was just as expected. Top-notch.
These are the items I bought and each piece is perfect and loved by the girls (ages 11 to 15) I bought them for. You would be very happy choosing any of them.
Music is My Life Charm Bracelet
Music Note Necklace - Matches Bracelet
Petite Clear Stone Music Note Necklace with Charms
Blue Music Note Necklace
4mm Swarovski Crystal Earrings - one small pair in Colored Crystal and a Plain Clear - Set all on Stainless for Comfort.
Ice Cream Delight Heavy Terry Round Beach Towels with Deluxe Trim
Review by Hijama Uarte3 years ago
I love this little shop. I used to shop in person but they moved a bit further from me so now I look on line. They communicate promptly, shipping was super fast and the quality of their items is always the best!
Review by Hersey3 years ago
I was never sent any notification about the shipping of my order. I still have no idea if it's coming or not. I have no way of tracking it.
Review by Jobellee3 years ago
I recently purchased some pashminas from Shop Lulu, and was thrilled when they arrived so quickly, packaged so nicely, for such great prices! Thank you so much!
Review by Lkozak Vangelos3 years ago
I ordered a few items as Christmas gifts and everything was better than expected. Everyone loved their gifts! LuLu is my go to for fun, affordable fashion
Review by Kennette Ranto3 years ago
Lulu has great accessories at amazing prices. Shipping has always been fast and I am always excited to receive my products. Very excited she is opening her local show room in my neighborhood... SO EXCITED!
Review by Sanikki3 years ago
Really happy with my purchase! Thanks for your kind service and lovely product. Definitely will purchase again from Shop Lulu.
Review by Santisha3 years ago
The products are affordable and beautiful! Customer service is top notch and shipping is super fast. I love shopping this site.
Review by Rituraj3 years ago
According to the tracker, my package mailed out on july 25th. Here it is almost two weeks later and I don't have it. Also, I can't find a way to contact shop lulu. I have already been charged on my credit card, so obviously I want my merchandise. I would have appreciated a more realistic ship date. Anyone out there who can help me? [email protected]