DO NOT do business with this fake company. Never received my order but money was taken the day order was placed. Contacted them about not receiving my order and their reply was a bogus statement. Fake businesses. Waiting on refund. They deserve a ZERO rating!
Review by Asler2 months ago
Two weeks after placing more order, I inquired about its status through a "chat" option on their website, I also requested my order no since I never received confirmation from them after my transaction although my card was charged immediately.
I received the following response "Thank you for getting back to us!
Your order is currently in production, we will email you with a tracking number once we have it. Typically we ask 15-20 days for delivery."
Its has been three weeks and no merchandise and my request to cancel has not been responded. Really bad, stay away
Review by Douglas Tindol2 months ago
I ordered myself a Mother's Day gift...a tote bag...on May 6th. Something went wrong and the package was being shipped in my daughter's boyfriend's name. I contacted the company twice over a three week period to ask if something could be done to change this. My daughter and her boyfriend broke up during that time prompting him to file a change of address. The package arrived at my post office yesterday and was immediately forwarded to be processed as a Return to Sender. Now I'll have to wait for them to get the package back before I can do anything! Of course, I emailed them again this morning. I'm not expecting a response though.
Review by Ciraxis3 months ago
Do not purchase anything from this place. They took my money and I NEVER received the product. I could not get any customer satisfaction. I think this place is a scam
Review by Amebay Amineva3 months ago
Ordered a garden flag April 24 site said 6-20 days- yes I understand it's a pandemic and items can take longer- I waited...waited... emailed the company cause there is no phone number- email reply was " Thank you for your understanding due to the pandemic things are delayed your item will be there in a few days"". Still waiting.... it is not here.... it's now June 1148 days and counting- note above when order was placed it said 6-20 days!-the customer service is not good, the company should be more honest and upfront when people order about how long it will take they have offered no other item or money back... will never order from them again....
Review by HariRao3 months ago
I placed an order on May 3rd 2020 for a birthday gift for my gf. Here it is June 18th and no package yet. I have emailed numerous time just to get the same copy and paste response. The tracking number says "Awaiting item" which means they haven't shipped it out in over 6 weeks. I want a refund, but there is nobody to talk to about it. The emails have an auto response that says your items should be shipped within 15-20 days. I'm very frustrated with this company and would absolutely never order from them again. It would behoove you to find a better site for your items. Cant believe they are still in business
Review by Nalanda5 months ago
Everything that I read today is my story as well ,ordered for Christmas ,found them on my Facebook ordered serval items with my friends pets, grandkids , still as of today feb 9. Nothing , went Thur China What a joke ,,they already have my money now I need to call the credit card and try to get my funds back I think that's a loss as well
Review by JasandSean5 months ago
It's going on six weeks since I ordered an apron. I received notification it shipped, then after a WEEK I was notified that it was received in China. I emailed the company with my concerns and received an apology that it was held up in customs. Although the email assured me my item would arrive, I'll believe it when I see it. I regret not researching them and assuming it was a company based in the states.
Review by Kolkata6 months ago
There is no way I would order from this company, ever. I ONLY wished I had looked at reviews before ordering on Facebook. It's been 6 weeks (Just before Christmas 2020) and the gift I purchased is still flying through the Conronavirus hot spot of Wuhan.
Absolutely, the worst....and when you reach out to them it's "oh we're real sorry"...but nothing.
NEVER, EVER, again!
Review by Veryhapycuust6 months ago
A repeat of everyone else, placed order 12/7, funds deducted from my account 12/9 and still not package as of 1/1/2020. I have sent multiple email and the same story every time; it's in transit, we have no control over customs.... bla bla bla. Getting really tired of this.
Review by UserFriendly6 months ago
Same experience, lack of customer care, poor communication, and no sense of responsibility. Ordered 12/4 with 2 - 3 weeks advertised, and never received any feedback. I had to initiate after Christmas, and even then only an email promising to contact the supplier - then silence. Best thing I can say is that my order was refunded, unfortunately, a great Christmas gift never arrived.
Review by Keontae7 months ago
To say the least I am very dissatisfied with the length of time it took to receive 1 item. From start to finish was 42 days. I purchased a bathroom mat which had a small rip on the side which I will have to sew in order to avoid it ripping further. Mat should have been nonslip since it is a bathroom mat. No nonslip backing at all.
Review by Murrietta8 months ago
Ordered 12/15, took my money on 12/16, there was no special printing associated with order, tracking number available on 12/20, and USPS has not received the shipment as of 12/30.
Review by Vihtori9 months ago
Same story as everyone else. They said item was shipped then 2 weeks later said item is ready to ship, no tracking ever worked and item never showed up
Review by Quanece9 months ago
Don't order from this company. I ordered Nov 16 and the package arrived after Christmas. I was in contact with them 3 times before the holidays to try and get a guarantee that it would arrive by Christmas. I had given them a deadline - I needed the package by December 19. They said if it didn't arrive by that date, they would give me a refund. When I contacted them about the refund, there was absolutely no answer.
When the package finally arrived, it was obvious it had come from China. I live in Canada. The package would never have even set foot in the United States and yet the website gave me a USPS tracking number (which never worked).
The pillow case that I ordered made no sense grammatically. The website asks you to provide the dog breed (bernedoodle) and the dog name (Chevy). Instead of putting "All you need is love and A bernedoodle named Chevy" it just says "All you need is love and bernedoodle named Chevy".
A terrible gift that didn't arrive by Christmas and basically just went in the garbage.
Review by JDave Robistow11 months ago
I emailed for order status, never heard back then suddenly got an email telling me my order had shipped--22 days after I placed it. The email says it could take another 20 days for me to receive the order. NEVER AGAIN
Review by Twinklez1 year ago
Grammatically incorrect! Obviously no quality control. Bad customer service. My mom ordered a pillow for my brother, and somewhere along the way there was a mix up with the order (order set for a pillow with multiple dog names). When the pillow arrived, the text made no sense (says: all you need is love and frenchie named caspar - apparently missing an "a" because it was supposed to have 2 different names). Clearly none of the staff care about the quality of their products, as no one noticed the grammatical error. When we reached out to customer service, there was nothing but an unfriendly "too bad, so sad" message. Would NOT recommend, and will never order from there again.
By the way - shipping took 4 weeks (not the 2 they claimed), with NO tracking!
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