Hired a cement mixer from the Birkenhead branch, the tool hire supervisor Ste and his colleagues were more than helpful, would recommend definitely!!!!!
Review by Deanndrelle1 month ago
After trading with Jewson for years and spending 100k a year, I’ve had the unfortunate experience of a man called Lee.
I hired a power tool from tool hire which department I use daily got stolen.
After offering full CCTV and crime number from the police, he didn’t want to know.
Two lads pulled up at the side of one of my vans in broad day light ripped the back door open and stole the power tool and also a few of our own power tools. Lee said I’m responsible and I have to pay for a replacement, not sure how that works.
Any way do not hire anything from tool hire.
Review by Ktourlas2 months ago
Very friendly staff at the Wetherby branch, but rip-off prices!
Bought a couple of bags of Blue Circle Postcrete for a small job and was charged £15.55, that's £7.77 each!
Got home, and checked the price online: £4.23 at B&Q and Wickes, so Jewson charged nearly TWICE the price!
This is the last time I pay rip-off prices at Jewson.
Review by Podarcis2 months ago
Far to expensive. Who is paying these prices?!. Wholesalers and diy places are far cheaper. Even with a jewson account I pay 25% more then screwfix, wickes, toolstation etc on average. Only use them if I absolutely need to. Which luckily, isn't often.
Review by Karakachanov2 months ago
Went to Jewsons Taunton to get some timber delivered to repair garden shed floor. Was given good advice re what I needed and then all downhill from there.
Not knowing the cost of timber my gut feel was that what I wanted was expensive but the fact they could deliver 2 days later on the Wednesday meant I went with it. Made delivery arrangements and left happy. I arranged for two mates to be available on Thursday to help with the job.
Arrived home from work Wednesday evening - no timber. No phone call, no message, nothing. They shut at 5.00 so no way I could contact them. Rang first thing Thursday morning. No explanation why not delivered and I was told they would check what was happening and ring me back. Two hours later (my mates had arrived to do the job) and no phone call so I rang again. Told that I would get it that day but couldn’t say when at that point but when they knew they would ring me back. I explained the inconvenience and cost of having to send my mates home and was told they would look into what they could do and advise me when they rang back.
I had to go to work at that point but guess what? No call back! Rang AGAIN mid afternoon to be told it had already been delivered. Lots of apologies and excuses but no offer of any compensation.
Clearly they took the view I was a one off customer (no account) and not worth appeasing. As someone who works in the hospitality industry we wouldn’t be able to get away with such a shocking lack of customer service, hence this review. Until they can get their customer service to at least a minimum standard I will advise everyone to shop elsewhere - sorry.
Review by Thamisha Kajuk2 months ago
Well done to the Hastings branch
Had my account closed by Jewsons for an unknown reason but Charlie at the Hastings Branch has helped me order twice on my cash account and ensured I have had delivery on time. He also priced competitively without having the age old battle of going back and forth. Card payment also went wrong and meant I had to go to branch to complete the order. Got there at closing time and it wasn’t a problem for Charlie who seemed genuinely happy to help out even though he should be going home.
One star off as prices at branch have been higher through the manager, 30% higher than Travis which was a little disappointing as I spend £100k+ annually at builders merchants and they know this.
Please pass feedback onto the branch so they can reward Charlie accordingly, he is consistently the most helpful and professional member of staff. A credit to your company
Review by Ultimateone Shubhankar2 months ago
Terrible customer service from Ringwood road, Poole, ordered 4 bags of gravel! Turned up wrong now twice......2 weeks later still waiting for right product to arrive and the right quantity. Complained to customer service dept head office! They couldn’t find original complaint, when I re called them..,,,oh yes someone should have called u back! Even there complaints team don’t work properly 🥵, my advice use another company!!!
Review by Ackeish Christl3 months ago
I bought two bags of Postcrete at the Brighton branch for £9.10 each.
I was later told this is twice the price of most merchants.
I sent an e-mail to their customer service to ask if this is their normal policy to knowingly overcharge new (cash) customers?
I told them it seems counter productive as I will now try anywhere but Jewson for future purchases, if this is how they treat their customers.
There was no apology in their reply, just asked if I wanted to open an account to get better prices!
I told them it was hardly inviting to be deliberately overcharged.
I will never shop there again.
Review by LaVetha Ivkovac3 months ago
I have just had my new kitchen installed............well, most of it. Unfortunately Jewsons decided that they couldn’t supply the 1000mm glazed unit that was to be the focal point, so my “fitted” kitchen really isn’t as fitted as it should be. Other items were missing or incorrect and trying to get problems rectified was incredibly challenging. Numerous calls were not returned and when passed up to the area manager it didn't get any easier. When I got through I was made to feel like "THAT" lady again. I have now been offered compensation but it’s woefully inadequate when measured against the problems. I do feel that they have me over a barrel and seem to be treating it as a game of how little they can get away with when the reality is that I cashed in a pension bond for this.
Review by Sosag3 months ago
Excellent service at Hereford branch. Professional and personable. Well done and good value too.
Review by Daived3 months ago
Recently purchased some slabs from Jewson. Craig at sales could not have been more helpful. He was able to quickly search and organise every thing I needed. The lorry driver was excellent as well even after two deliveries. 5 stars Brenda
Review by Aleff3 months ago
They are a bit overpriced but they are very reliable. They have good stock of timber and they also have a showroom for wood flooring. Plenty of high quality tools.
Review by Ayrie3 months ago
we deal with sam at cringleford norwich
he usually on the counter but went out his way to get the best price for a small local job and beat our normal suppliers by £350 th and still admitted he could do better
now we gonna give him the chance to price for a big industrial build goodluck sam
Review by Asatire3 months ago
Hired a router and worktop jig. Specifically asked if the 30mm Bush was included and said it was. Got home, ripped old Worktops off, removed sink, hob and oven, no 30mm Bush. All branches closed for weekend, no call centre open, cannot buy a bush anywhere. Been left with no time to complete my kitchen. Been promised a call back from branch regarding this issue as no one in store available to speak to about tool tire.
Review by Henrick3 months ago
100% Five Stars
Ordered 10mmGravel really good just the same as my old Gravel that is looking a bit worn and thin.
Thanks to Lenni the manager Gary And the Driver who managed to get the crane over my seven foot hedge. Any problems were ironed out. So I have not problem in awarding Five Stars for honesty reliability and help given to me. Thanks for all your help guys and Girl Natalie.
Review by Saoirse3 months ago
Hired a roof ladder from the Kilmarnock branch and was very impressed by the staff I dealt with. They were polite, friendly and couldn’t have been more helpful.
Review by Equbal3 months ago
Ordered a patio slabs kit and cement and was advised 2 day delivery. Somebody called me from the depot saying the driver was running late but would still make the delivery. Waited until 8pm Friday night and no drop off. Called Saturday morning and left 3 messages and still no drop off. I called Monday morning and no apology and asked for a manager to call me and am still waiting. They dropped them off Monday afternoon and no apology. Absolute appalling customer service!!
Review by Eugek4 months ago
We have never purchased from Jewson's before and I have to say that the staff at the Yate branch (Dennis & Mike) made the whole experience a pleasure. They are courteous, friendly and knowledgeable and we will definitely return there, will also be recommending to friends and family.
Review by Hjem4 months ago
Amy Kitchen Designer Royston Branch
What can I say . Amy has been brilliant from the first point of contact . She is professional - knowledgeable and knows her stuff inside and out . It is such a personal service and her attention to detail was perfect (great for my OCD) no request or question was to much - despite me being an customer with lots of questions (and changes !) Amy went beyond and above any of the other kitchen suppliers and she know her stuff not like some of the other retailers that wow you in with shiny showrooms and unrealistic pricing structures .We got excellent value for money . And I would not hesitate in recommending Amy. She to me is a credit to Jewsons and I hope this gets passed on and is recognised.
Review by Shkumbin4 months ago
No customer service. Contacted Jewsons head office and a couple of depots by email looking for stock of a couple of items. Not one reply. Easily sorted, I bought the items elsewhere. Bad show Jewsons.
Review by BevsBirdsandBeyond4 months ago
I’m really disappointed with the service, or lack of, when dealing with Jewsons. 2/3s of our kitchen was delivered incorrectly, and there seems to be no urgency in getting the correct units sent. Our builders are about to walk of site we’re losing money, we also have a one year old and no kitchen. There seems to be no concern or any offer of solution when dealing with them, even with the offer to pick it up ourselves or pay for faster delivery!!
Review by Poopandi Sieddhu4 months ago
I bought 2 new gutter down-pipe bends from B&Q to divert rainwater into water butts, a 92.5 degree and a 112.5 degree offset bends, total cost for the 2 was £5.28 including VAT. two days later I decided to do the same to another down-pipe at the rear of my property and as I was passing the local Jewsons branch at LEE MILL in Devon, I decided to call in and buy them from Jewsons this time.
NEVER AGAIN will I use Jewsons, the cost of EXACTLY the same items was £8.03 PLUS VAT making a total of £9.64, maybe a relatively small amount, but this is over 80% more expensive than B&Q.
JEWSONS, you have certainly lost my future custom
Review by Products4 months ago
Absolute rip off.
Builder told me to go there to buy a sheet of MDF. £46+VAT
Could've got it from Wickes for £32 (Inc VAT).
Will be avoiding this place from now.
Review by Eivis Valpy5 months ago
We were supposed to have stair scaffolding delivered this afternoon. At 2pm we were called to say they didn’t have it in stock so couldn’t deliver. They signposted to another company but they also couldn’t deliver and were £60 more expensive. Poor customer service and let us down massively as we needed the scaffolding to complete a job this weekend before other trades people came in.
Review by Eshani Laagus5 months ago
Hired a skip. Just for a few days. Phoned them on a few occasions asking to collect it. It's been 5 weeks and counting. The skip is still in my courtyard. No one bothers to collect it!!!