I do not recommend the Pick Up and Go Delivery option in Chicago, Il. I have worked there, and so many problems occurred. 1.) If we do not have the item, there is a substitute option. It depends on the customer's preference, but it will specify such as same brand, different size. Employees ignore that specified request, and get anything similar. Price is definitely disregarded. Due to Covid-19 outbreak, customers cannot return or exchange. So, the customer is stuck with what they received. 2.) Due to new employees or just casual forgetfulness, some employees forget the customer's frozen items in the freezer or an item sitting out on the cart. Therefore, customers will not receive part of their order due to the lack of responsibility of the employees. 3.) Produce is picked using dirty gloves that have touched many surfaces or equipment. Also, unclean hands (employees) are grabbing customers produce. Employee logic: customers should wash their vegetables. You can only use water to wash produce, soap is highly unrecommended by health experts. How can water alone remove the bacteria employees just placed on the produce? I am not sure how employees have a clear conscious after doing these dishonest, disgusting methods. Customer Service needs improvement in various departments as well. One minute the employee is nice, the next minute they snap at you over a simple question of where something is because they (employee) are unable to handle stress. Lastly, on a positive note, the store is big with enough space to shop. They also have proper CDC guidelines in place inorder for customers and employees to feel safe.
Review by Dissie11 months ago
The Jewel at 4355 N Sheridan looks like it belongs in a third world country. The exterior cement platform is filthy and has not been cleaned in years. The main door does not function a majority of the time. The Fence surrounding the property is broken ( some one has now taken a part of it ). The front of the store is dirty the awnings are broken. The inside of the store is in the same poor condition. Nothing has been done to remodel or repaint or repair in decades. The ceiling is grimy get, half of the coolers that refrigerate items leak and do not chill at appropriate temperature.Multiple complaints ( nothing is ever done).
Review by Rob Moore3 years ago
I shop at Jewel Osco in New Lenox, IL., on Nelson road. For the last four visits, I have found items for sale that are past the expiration date, e.g., bagels, eggs, prepared meals, and meat. Make sure to check the expiration date before buying.
Review by Stammy3 years ago
I shop at the Jewel by Lawrence and Cumberland in Norridge. I always have a great experience with Faith in the Deli area. She is so pleasant to deal with and so helpful.She goes out of her way to get what I need.She is a big assist to Jewel. You are lucky to have her on your staff.
Review by Yongjing Whitr4 years ago
Jewel-Osco is a chain of grocery stores with locations in Illinois, Indiana, and Iowa. Jewel is the grocery part of the store, while Osco is the drugstore section and pharmacy.
Review by Tosheena4 years ago
I shop at the Jewel at Clark and Howard in Chicago, and was grateful for no line at the checkout as I got my Thanksgiving supplies. I'm sure that will change as the season proceeds!
Review by Elaldeau4 years ago
You can get something to eat after your done shopping. They have a cute little area to sit and eat. I like the atmosphere here.
Review by Tyija7 years ago
This is just a warning for buy one get one free. Jewel raises the prices so that it appears you are getting a great deal with the 2 for 1 deals. I went to buy pork tenderloin on a 2 for 1 advertisement and noticed that the regular ones, prior to the ad, were selling for $4.99 / lb. During the add, they were selling for $6.99 / lb. The bottom line is know your prices so that you do not fall for this type of advertising scheme.
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