I had to contact this website four times to get a return authorization number (3 emails, one unanswered phone call), without any answers to the questions I asked, or any kind of personal communication. I was overcharged by $2.02 for the stated restocking fee. I paid postage both way (original purchase and return, ending up getting refunded only 63% of my total costs.
Review by Dredwing3 years ago
I ordered a necklace for $31
When it arrived I was very dissatisfied.
I sent it back for a refund . All I got back was $ 19.05 ( they originally credited me only $13.51 of that, until I complained)
In total they charged me $11.95 for restocking an item that was bogus to begin with.
Stay away !
Review by Kenmathome Derrow4 years ago
Their site claims sterling silver items will be stamped for authenticity. My chain arrived and was clearly not sterling silver and it had no stamp saying it was sterling silver. The clasps were also extremely low quality. I asked for a return authorization and was told I would have to pay for return shipping and insurance and there would be a restocking fee. This restocking fee is not mentioned on the sites (I'm sure they pay for) that claim they are so good.
I pointed out that the item was not what they advertised so I should not have to pay for returning it. Their response was even though it isn't stamped it is still sterling silver.
Review by Healthcare Rozkowinska6 years ago
Great service, I wasn't sure which globe to buy and they helped me find the perfect shade of blue. Shipped in 3 days, even though the site said it would arrive in 5. Jewel Basket is a keeper.
Review by Bondarenko Ooyama6 years ago
Poor customer service, slow delivery. Customer service reps are rude, not helpful. Jewelry was poor quality. Sent me 10K instead of 14K gold.
Review by Bafford6 years ago
Found what I wanted quickly with their slick search. Ordering was easy, price was good and it came faster than I expected. Nice, good quality bracelet.
Review by Zahem Buenafe6 years ago
Saint George medal included a strong chain and was very detailed. It was easy to find what I needed and it came in a nice jewelry box.
Review by LMorgan6 years ago
We picked up a sideways cross necklace in silver at a great price. The necklace was lovely and came far faster that we expected.
Review by JohnMichael7 years ago
Ordered a medical alert bracelet which includes a flash drive for important medical information, meds, name and phone number of doctor, allergies, etc. A great idea. Unfortunately, the safety clasp broke on day one after I spent a lot of time entering all my medical information on the flash drive. Also, the bracelet was huge and I had to take it to a jeweler to remove a few links. I contacted www.jewelbasket.com about the broken clasp. Initially, they offered to send a new one, but after about three weeks when a replacement did not arrive, I contacted them and was told that they were going to credit my VISA but not send a replacement. So the good news is that I got it for free, but the bad news is that the safety clasp doesn't work, so I have to be careful every time I wear it. Not good customer service in the end.
Review by ChristianStille7 years ago
Poor customer service. Spoke to girls who seemed to be more interested in getting you off the phone rather than handle a problem. Kept repeating that unless their boss "Joseph" was around they couldn't do anything. How is that service?
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