Thank you Jetpets, especially Jasmine Moulton-Brown, for organising Teddy and Georgie’s safe arrival in Dublin, all the way from Canberra, Australia!
It was very upsetting seeing them off but the regular updates and even a photo of them before the long flight really helped.
When we picked them up in Dublin, we were greeted with two very happy chappies and for that I am so grateful.
Thank you again 😊
Review by Pamel Frassica1 month ago
My cat arrived safely. The consultant is professional and patient. Thanks a lot for Jetpets' help.
Review by Rudd Strieder2 months ago
I am so grateful to Jetpets for coordinating the safe arrival of my dog from Australia to the UK. A big thank you to Emily Wilkinson in Melbourne for her organisation and reassurance during this stressful process. I wouldn’t hesitate to recommend Jetpets and will certainly use them again in the future.
Review by Tanekka2 months ago
Have used JetPets a couple of times now and highly recommend them.
My 2 dogs were delivered to me in a very happy state.
Clean and not stressed from the flights. Pick up and delivery was trouble free.
Review by KristianGatenbyJML2 months ago
Amazing!!. 2 English staffs from Australia to Christchurch, they are our absolute babies we searched and googled, we decided to pay the extra, for the absolute best service. Pick up and drop off for first check up they pick up for airport with a Lady that was amazing cool calm and collective seeming our Clyde was bolting for a drive in a car, Bonnie more anxious, both personalities handled with perfection. Triple checking all details with confidence.Updates on eating resting etc, tracking on Landing and when in my husbands hand.
Review by Yeneneh Kalnozola2 months ago
Pip travelled from Canberra to Glasgow and arrived safely and happier and calmer than when we left her. The team at Jetpets were professional and friendly all the time and fussed her with belly rubs and provided us with a timely update on her journey. Highly recommend Jetpets.
Review by Tuci3 months ago
Our fur family (4 dogs and a cat) arrived safe and sound in Normandy, France after the big trek from Australia. Working with Jetpets has been great and they have worked consistently to ensure that we were comfortable and confident in our boys making such a long journey. Special mention goes to Bilijana Klechkaroska in Melbourne for co-ordinating everything and being patient with our barrage of questions and concerns and also for ensuring that Noodle had all his medication along the way. Now they can all enjoy their new life here!
Review by Verdant3 months ago
From the initial quote through to pickup at the airport, the service and communication was fantastic.
Our main contact Justin got the trip organised quickly, was attentive to details (food, water, etc) and kept us updated throughout Mr Buns' journey.
Most importantly, our bunny was picked up on time, made it safely and without incident. Travel is stressful for bunnies, but he seemed relatively unphased when we picked him up. Now just needs to settle into his new home.
Moving is stressful enough for us humans and we appreciated this service for minimising a key stress factor.
Would definitely use Jetpets again in the future.
Review by BvH Leschinskiy3 months ago
I Highly recommend Jetpets, from start to finish the whole process was professional and I felt they really cared about my pets. We had a bunny and a Labrador to move from Australia to the East Coast of the USA. I was extremely nervous about the process, Justin was amazing he was very reassuring and professional and their outfit in LA took great care of my pets. I was sent text messages, emails with photos and phone calls the entire journey I knew where they were and how they were doing. Don’t hesitate to use them, I highly recommend and I am very very fussy when it comes to my pets, they are very much members of our family.
Review by WestCoastCowboy3 months ago
I can't say enough positive feedback about our experience with Jetpets!
We booked our small 2-year old Maltese/Toy Poodle to move from Melbourne, Aus to Calgary, Alberta, Canada. From our first contact with Justin at Jetpets in Melbourne to the final booking confirmation, pick up the day before travel, and updates along the travel route I felt very informed and relaxed about the process. Jetpets took care of everything! I started the process a couple months beforehand and felt like everything was done and ready with plenty of time. Jetpets coordinated all the documentation and logistics (including ensuring Miska's flights matched mine while I travelled and we arrived in Calgary at the same time), ensured an appropriate layover in Vancouver to get Miska through customs and give her a chance to eat and walk and get cleaned up if necessary from the 15 hour flight from Melbourne, etc. When Miska and I arrived in Calgary she was ready to be picked up right away to take her home, which was great after more than 24 hours of travel!
I was worried about how a long trip cooped up in a crate would affect her, but the crate provided from Jetpets was a terrific (roomy) size for her and she was very comfortable (we picked up her crate one month before to get her used to it - I recommend). We thought she'd never step foot in that crate again, but we've kept it because she still likes it and goes in all on her own.
Overall, the trip didn’t seem to phase her much - she was very excited to see us when we picked her up in Calgary. I was worried that the long trip would traumatize her a bit but she was happy and curious immediately when we got her, and within 24 hours she seemed back to her expected routine of eating/drinking/toileting/playing like her 'old self'!
I highly recommend Jetpets for overseas travel and would book Miska's travel through them again without hesitation!
Review by Cq3 months ago
I have no hesitation in recommending Jetpets for the professional and safe care of your pets. They were so reassuring, communicative, efficient and punctual. They kept us informed from the beginning to end of our cat's journey from the East Coast to the West. We will be using them again in the future.
Review by CalliSpiers4 months ago
Jetpets helped me take my two small dogs from Australia to New Zealand, they were thoughtful, informative & a huge help. I'm so glad I chose to use them!
Review by Nilohoo4 months ago
I relocated to the USA from Australia and my Alaskan Malamute flew solo about 9 months after I arrived and Jetpets not only did an absolutely fantastic job of transporting and caring for her through the whole process they were also so very flexible as I’d put down a deposit on her flights price but we took longer than the standard 6 months that the deposit was for but they worked with us and let us keep the deposit down for longer until we were ready for her to come over, I honestly cannot thank them enough for all their help and ensuring her healthy and safe arrival into her new home ❤️
Review by Minako Moureaud4 months ago
Jetpets moved our Cattledog from Brisbane to Vancouver. We had nothing to worry about and the team took care of everything, not to mention great care of the pupper! Rather expensive, but in hindsight am glad we spent the money purely for the convenience and ease of the service.
Would definitely use them again, and recommend them to my friends and family for international pet travel.
Review by ChunYen4 months ago
I would highly recommend Jetpets to anyone and everyone who’s looking into relocating their fur babies.
We used the amazing Jetpets service to help get my fur baby Whitey to Bahrain. We had tried contact with a lot of other animal transport services and we received crazy high quotes. Biljana and Aleesha assisted us with all queries until we settled and put deposit. They’re are phenomenal, every query I had, was answered immediately.
I’m one of those paranoid fur mother who was losing sleep prior to Whitey being relocated from Adelaide to Bahrain (almost 17hrs flight). But they made the entire process much more endurable for all of us, I was always kept in the loop. My little fur baby was well looked after and honestly took the process a million times better than I thought.
Whitey is sending her fur kisses to Biljana, Aleesha, and her pet handler. She is settling in beautifully.
We are very grateful to the entire JetPets team for being with us through this. Your contact and support was extremely professional and prompt. We will be using jetpets again as it was so easy and not stressful at all Thankyou team Jetpets!
Review by Rudyrick4 months ago
I needed to bring my pup to Hong Kong from Australia.
There was good and prompt communication between staff and me with reference to pet pick up and airline arrangements. Everything was arranged very well! Thanks to Justin at Jetpet.
My pup arrived on time with customs cleared by a designated handler here in HK. Overall I am very pleased with your arrangements.
Probably you may need to improve on your travel cage as my pup is all soaked when he arrived home. Probably from the water dish and his pee.
Review by Abinadab4 months ago
We flew from Darwin down to Brisbane and it was our little Chihuahua Ellie's first flight so we were a bit nervous and our first time using Jetpets, the experience however was great, the people seemed to be real animal lovers, made sure our little dog was secure and fetched her some water for the trip.
Would definitely recommend them and fly with Jetpets again.
Review by Vsaf4 months ago
Booked months in advance. Service from The attendant was very poor and often delayed and required multiple calls and emails to get a call back.
We used a different service to bring our dog to Sydney without any hassle and decided to try out jet pets because of the good reviews.
We were very disappointed, The attendant we were assigned often forgot where our dog was going and what part of the process we were at and sent auto emails instead of recognizing the situation was different from what was given to us in the plan.
The attendant seemingly upset that we requested help from her colleagues dropped a last minute 200 dollar charge 45 minutes before the flight was set to disembark and used the timing to hold us hostage for the extra amount stating that the pet carrier he flew in previously was too small. She would not let the dog fly and said they would keep the whole 4K investment unless we payed the 200 dollar ransom.
The pet carrier for context was already two sizes larger than recommended for his breed. Very disappointed at the hidden charges and poor customer service from The attendant.
The staff along the way was great and sent us pictures of our dog in good health which made this a 1 Star experience instead of a zero star experience. Would not recommend and will not be using the service in the future.
Review by Nsmedia4 months ago
Quick reliable service, constant updates along the way. Very happy.
Review by Mlc4 months ago
Sent 3 dogs from Australia to Scotland -
Process was OK until arrival of dogs in Edinburgh!
The oldest of the 3 dogs was severely dehydrated and disorientated and sadly after taking her home I had to take her to the local vet and he could do nothing for her so she was put to sleep!
The dogs had been at the JETPETS FACILITY
4 days previous to the flight - 24 hrs with 1 stop!
The dog was not dehydrated within the 24 hr flight period but most obviously before and yet I got no communication about her condition -
The local vet was disgusted with her condition
The staff at Edinburgh were very good but I would like an explanation from JETPETS as to why the dog was passed for import when clearly this dog had not been monitored?
Review by Laungardner Salvant4 months ago
My dogs flew from Australia to the UK. Arrived on time, stress free, clean and very well looked after. I highly recommend this service. Thank you Jetpets.
Review by Lurz Taliotis4 months ago
Thank you soo much to the beautiful people who relocated our girl Missy from Perth Australia all the way to New Zealand Taranaki, Door to door service made it stress free for us to move her to New Zealand with us.
Such great communication between her handlers and the girls in the Auckland office whom were more than generous with photos and updates to ease our worry, she was so well cared for she tried to hop in the van when her handler dropped her off 😂 thank you soo much ❤️
Review by Randhill Saemundsdóttir4 months ago
Sent my 3 cats from Australia to USA. All the staff were very professional and understanding of my cats' individual needs. They were very understanding also of the emotional stress I was under and reassured me every step of the way. Everything was taken care of for us making it the process very straight forward. We were updated every step of the way so I knew where my cats were along their journey. Also really appreciated their "report cards" letting me know how they were before their flight.
Review by Urian5 months ago
We had a fantastic experience using Jetpets when we needed to fly our dog to the U.K. They took all the stress away by organising everything for us and the process we found very smooth and easy. We highly recommend Jetpets. Thank you for such a great service and for caring for our fur baby.
Review by Lorima Lyfer5 months ago
Terrific experience with JetPets. Efficient and organised. And great personal touches. Highly recommended all round.