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Review by Howard G.3 weeks ago
Total Crooks-- I had booked a vacation directly with the Hyatt in Puerto Rico flying on Jet Blue. The Hyatt reservation and the flights were cancellable for a full refund up to 72 hours before the trip. I thereafter checked with Jet Blue Vacations to see if they could do better as a package deal. The entire difference was that Jet Blue Vacations could add breakfast for free. So I explained that my existing reservation was cancellable for a full refund up to 72 hours before departure. The Jet Blue Vacations person said the Jet Blue Vacations package was also cancellable for a full refund up to 72 hours before travelling. So I cancelled my separate Hyatt reservation and Jet Blue flights for the full credit and rebooked with Jet Blue Vacations instead. Fast forward. Omicron has broken out and Puerto Rico has changed their entry requirements. One of us does not feel well. So I call 4 days in advance to cancel the Jet Blue Vacations reservation and get my full refund. The Jet Blue Vacations phone person now insists that there are no refunds but simply credits for a Jet Blue Vacation within a year. They have now stolen over $3500. And when I ask to speak to a supervisor, the phone people refuses to connect to a supervisor saying it's against company policy and she will terminate my call and I won't even get the credit. If you look at Google, the complaints are rampant. So it's time for ne to find a lawyer. Why would Jet Blue Vacations choose to be known as crooks and why won't they refund my money as promised particularly given that the Hyatt will provide them a full refund? Put Jet Blue Vacations out of business until they keep their word.
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