When I found the place in the airport the 2 guys that were in the front desk careless about the costumer (me).They gave little attention and just told me the driver was in the bathroom and I needed to wait after wait for minutes asked again and the same answer. The driver came later and not friendly man.Bad experience for expensive price.
I will not use this company from hotel to airport. The Hotel can make reservation for me for only $45 dollars.
I travel a lot around the world and the guys lost a client.
Review by Chenjiani2 months ago
The customer service is awful. They were rude at the counter in Tel Aviv. The car wasn’t ready upon arrival. They then switched our car after one arrived. Awful. Really an awful experience. Taxi is far better
Review by Allweathers2 months ago
Review by OliviaBronager2 months ago
great service, very easy app to schedule/cancel/change. Must for your travels in Israel.
Review by Nijer2 months ago
always on time, polite, nice driving, quiet, and sometimes fun conversations.
Review by HOwlin2 months ago
Driver was on time and vehicle was right size for all out luggage. The driver was nice and vehicle was clean.
Review by Prevail3 months ago
On time good driver
Review by Sharlene Yowhan3 months ago
Great service. The driver was polite, on time & professional. I would use this service again!
Review by Elldre3 months ago
Driver was fast, reliable and efficient
Review by JimmyJ Kluyskens3 months ago
The pick up person was on time and at the right spot. However, we have requested for a child car seat and have paid extra for it, there was no car seat in the car. I would think jetlimo should refund us for the extra they have charged me and did not deliver. We were very tired so we did not bother to ask the driver about it. However, we later found out "it is against the law to drive without a car seat when baby is in car in Hawaii". Thank goodness we were not caught by the police.
Review by Marn3 months ago
No driver was waiting for us after our very long flight......only after I rang did they send a car + I booked a fancy car for my family & we did not get one!
When speaking to the operator on the phone he only had excuses, did not own up to the mistake & I had to push to get a partial refund.
I cannot recommend this company & I will NOT use them again.
Ps.....just read the reply to my complaint from jet limo......they claim that I booked the car service with only a few hours notice......how could I do that if our flight from Sydney to Hawaii was 10hrs long???!!!! The facts is I booked them 1 week in advance. 2nd fact is the driver who eventually picked us up & the operator informed us jetlimo does NOT have luxury vans or drivers in Hawaii - his company was a sub-contractor for them. 3rd fact.....they would not have given me a partial refund if I didn’t ring to complain PLUS PUSH for it in our 20min call.
So......please STOP telling lies & own up to your mistakes & delete the luxury van option for Oahu on year booking website.
Review by Ansebe3 months ago
The driver was outside waiting...even though our bus got delayed
Review by DisappointedCudtomer Langhammer3 months ago
I booked a pick up and regrettably had to cancel it at very short notice, I received a full refund with no problem and no hesitation. Would highly recommend this company for outstanding customer service and they will definitely be a preferred supplier for future needs.
Review by Jahanger Peveler3 months ago
Happy with the provided service. Thank you
Review by Nerette Mollatt4 months ago
service is up to the mark
Review by Zhifen4 months ago
Amazing service, right on time and available on the promised spot!
Keep up. Thanks to all involved.
Review by Pamela Smith4 months ago
Easy to book on line, clear instructions how to access in airport. Spotless car with friendly driver. Great experience.
Review by Pinkmoon4 months ago
We had the worst experience! The driver forgot me and my baby at Heathrow airport !
Review by Telle Ponciano4 months ago
the driver never showed up, I was going to the airport and was dependent on this service so it was extremely stressful and unprofessional. We arrived to the pick up spot 5 minutes before the scheduled time and proceeded to wait for 30 minutes. When no one arrived we called the phone number provided and emailed the company, no one picked up the phone and we got no response to the email. The company proceeded to charge us three times for the trip.
Review by Palacehelen Veronico4 months ago
Overall very good service .
Review by Oudai4 months ago
I traveled from Minneapolis to Lima and was going to an unfamiliar place for the first time. My driver Galileo was there with a sign with my name and was extremely helpful. Would recommend using the service.
Review by Luniva4 months ago
Good service in New york, Thank you.
Review by TommyNJ5 months ago
Our driver was great. Friendly and got us to our destination on time!
Review by Hermelindo5 months ago
Taxi came on time although I have booked only the day before.
Review by Abzal5 months ago
Terrific - friendly driver was ready and waiting for the three of us at airport, smooth ride in to hotel. Had to book last minute due to travel plans and website made it easy. Recommend.