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Jet.com Reviews

242 Reviews | 2.0 Rating
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Reviews 242

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We collate all the best reviews from around the Internet so you can view them in one place

Review by Alice C 1 year ago

Staff in general were extremely helpful and patient when were trying to get home to UK during the coronavirus epidemic. Most especially a lady from Kilmarnock who was extremely helpful when we had difficulty getting flight and the online checkin was down. Thanks to all staff on the phone, on the ground in Tenerife and on the flight.
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Review by Alina a. 1 year ago

I had not hear of this business before I received an email from them telling me a new account has been opened for me. I did not do this. Fearing some sort of phishing scam, I reached out to them (on their official email, from their site).
No one ever responded. I still get emails from them updating me on what they sell...
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Review by Jennifer W. 1 year ago

In the past, I was able to order from this site and get great deals. Now it hardly ever lowers the prices for ordering in quantity and the shipping has been terrible. I stopped ordering from them and just order from Walmart (their parent company) directly. Feeling a bit swindled.
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Review by Michelle L. 1 year ago

I liked the site has some products i can't easily find sometimes good prices, good customer service but I constantly forget to not buy paper towels from them. Their default delivery is courier 8-9 AM on a weekend. Rather than leaving it with my doorman they wake me up to want to give some paper towels when I went to bed at 4AM the night before. I complained to customer service they said if I want to choose my time it's 9.99. That feels like extortion to not torture me. Just because they insist on having my doorman call up to hand me paper towels in-person way too early in the morning I will not use this site anymore. Every time they wake me up I feel like I hate them. 8AM ringing my bell on a Sat morning is not reasonable.
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Review by Michelle M. 1 year ago

Some products are priced well. It depends what you want. They also have some of my natural products I can't find on other sites. The customer service is nice and quick. My side with this site is that they use couriers sometimes and I don't know I'm ordering a courier item. I keep forgetting that they consistently wake me up between 8-9am on a weekend to hand me paper towels. If I want them to come later apparently they is 9.99 extra. Every time they wake me up I hate them. Waking people up at 8sm on a weekend to hand them paper towels is insane. Not using them again for this reason.
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Review by Angela F. 1 year ago

I started to order from Jet.com and loved the convenience until I realized that they are just a middleman and my products started coming from stores like Walmart. I used to order my organic laundry detergent through jet then it would be delivered damaged with 1/2 my detergent in a plastic bag and boxed from Walmart. I could just as easily go there myself if I wanted to give my business to Walmart. Will not use Jet anymore.
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Review by Ezra E. 1 year ago

Martinelli's Gold Medal Cider, 50.7 Fl $11.38 last month $5.69 (Walmart $4.69)
Hellmann's Real Mayonnaise, 64 Oz $15.98 (Walmart $7.12)
Wesson: Pure 100% Natural Canola Oil, 1 Gal $12.39 ( Walmart $6.98)
This is outrageous prices By Jet this is only a few items you will lose a lot of customer we are not stupid.i called jet to complain nothing happened.
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Review by Maggy M. 2 years ago

They now charge a $10 fee for fresh or frozen groceries. I will no longer order from such a greedy place.
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Review by Lise N. 2 years ago

I placed an order for my daughter for her birthday a week and a half
beforehand. They told me the product would arrive on the 13th. On the
morning of the 13th - the day the order should have arrived they contact
me to tell me it's delayed. They won't tell me how long it's delayed
and they won't let me cancel. Who knows when I get it but it won't
arrive in time for a birthday or before she moves to a new city. In
the dark with no explanation and now I have to have the items shipped to
me and then I have to return them, a complete waste of time, money and
bad for the environment. Super Frustrating! BAD CUSTOMER SERVICE!
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Review by Anonymous 2 years ago

My items r readily available 2 view whenever I want.Only problem I have is —“ having 2 wait 2 order— on fixed income & need 2 b sure my Soc. Sec. ck. Was deposited.—hoping Jet is patient w/me. Thank u .!
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Review by Cindi P. 2 years ago

I ordered perfume from Jet and tbry send mr a counterfeit item. It didnt even smell like the real item, and it smells like alcohol. They them tried to say it is authentic. I wont evet order from this dishonest fraudulent company again.
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Review by Nancy A. 2 years ago

For the most part, I have been happy with my purchases; however your packers use way too much packing paper. This is totally unnecessary. Use smaller boxes and save the trees. The box that came today is 1/2 paper. This is enough to make me stop shopping at Jet.com..
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Review by Lisa Hilliard 2 years ago

I am very satisfied with my furniture that i purchased and i am able to start my Air BNB profile for clients to view
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Review by T D. 3 years ago

This has become my Go To for online purchases. I can get anything from groceries to exercise equipment (and have). They used to have fresh/perishable groceries but I don't know if they still do that. The prices are good and the service is even better. I recently ordered two small items that did not ship and they, subsequently, cancelled both items. They credited my account for $5 each item just for the inconvenience. Anytime that I've had an issue with an order the service is immediate and excellent. Yes, there are quirks here and there (clothing selection and prices need a lot of work); but overall, I can't complain and will continue to use them.
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Review by Marie P. 3 years ago

This company is ripping off people left an right, they overall are a nightmare. Things show up things don't show up. I can not believe Walmart put this much money into them, and this is the nonsense. They also stink to do business with as a business owner, its pretty sad
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Review by Anonymous 3 years ago

I have have ordered on the 16th of August and i still haven't received my order, after numerous follow ups. They told me it got lost by the courier company. Bad service
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Review by Caitlyn S. 3 years ago

I would have given the full 5 stars but I do believe that they need to adjust a few areas.

Their customer service is superb. I have a slight issue (not even an issue, it was more of a concern/question) after I purchased my groceries from them the first time. I had a total amount spent, let's just say $150, which I saw come off my card but then the next few days I was seeing $10, $3, $26, etc. So I contacted them, as nobody wants to be double - triple charged for anything. The customer service representative fully explained the situation to me and then kept in touch with me through email the days following until everything evened out.

When the products came, and it was fast, all the cold items were packaged nicely and kept chilled. I also have no issues with the boxed items/cans because they were packed nicely. My one complaint and the reason why they received a four-star is that I ordered a case of water (which I figured would come in its own box) but unfortunately, it came in a huge box with a case of soda and on top of those two items a bunch of cans and other pantry items that made the box extremely heavy. It was so heavy that the delivery driver left it at the end of the driveway instead of the door this time. My then boyfriend (now fiance) was upset and told me to never order drinks from them again, which I haven't, and I haven't had any other issues with them since.
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Review by Pat L. 3 years ago

I ordered an item from Jet.com

When I received the box it was untaped, and it was the wrong product and from a different manufacturer. Then Jet said they do not have an exchange program.

I should have shopped at Walmart.com or Amazon. They are dependable.
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Review by Jon S. 3 years ago

Without going into a detailed description about the item I purchased, I will just say it is an accessory for a ground hunting blind. There were two similar accessories available from the same manufacturer. One was $11 and the other was $30. The one I wanted was $30. Since the item was under $35, I had to pay shipping.

After waiting for several days, the box was delivered to my home. I opened the box and, low and behold, it contained the $11 item. I went back to check my emails to make sure I had not mistakenly ordered the cheaper item. I had not. When I state, "similar", that is being generous. The two items are actually used for different applications.

This item order was fulfilled by a third-party partner of Jet. This is just sloppy inventory control and demonstrates a lack of oversight by whomever manages the shipping for the seller.

I know a lot of people complain about Amazon. I have had issues with them as well but, overall, they rarely do stuff like this and I have to say, this is inexcusable. On a high note, I found the item I originally wanted to buy on Amazon for $12 less than the Jet price. It included prime shipping. I received it two days after I ordered it and the order was correct. I may give Jet one more try but at this moment, I am not recommending Jet to anyone.
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Review by Anonymous 3 years ago

I am immensely frustrated! I ordered a very expensive industrial shredder for our company, I received a confirmation email which was forwarded to our my accounting department, pending delivery. Two month go by (I kind of forgot about it) and not a single follow up. I reached out to Jet's customer service via web chat who assured me that someone will call back me with status… a few minutes go by and I received an email from customer service telling me the order was canceled and I would be refunded., . I then phoned customer service because we still needed the shredder. I was assured that someone would call, of course, no call back . Waited a couple of days and reordered the same shredder hoping it was an oversite… Three weeks go by, and I received another refund, no explanation or apology! … Be WARNED, they take your money, don’t complete the order and unjustifiably cancel the order without explanation… What a waste of my time!
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Review by suzee F. 3 years ago

I am immensely frustrated! I ordered a very expensive industrial shredder for our company, I received a confirmation email which was forwarded to our my accounting department, pending delivery. Two month go by (I kind of forgot about it) and not a single follow up. I reached out to Jet's customer service via web chat who assured me that someone will call back me with status a few minutes go by and I received an email from customer service telling me the order was canceled and I would be refunded., . I then phoned customer service because we still needed the shredder. I was assured that someone would call, of course, no call back . Waited a couple of days and reordered the same shredder hoping it was an oversite Three weeks go by, and I received another refund, no explanation or apology! Be WARNED, they take your money, don't complete the order and unjustifiably cancel the order without explanation What a waste of my time!
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Review by MARIE S. 3 years ago

Have shopped at jet.com for several years now. Anytime there is a problem, they fix it the very minute you inform them. Will always find something great to purchase at great savings on Jet! Got a beautiful Asian room-sized rug for $40 less then all the other sites I checked. Fly High with Jet!!!
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Review by Lisa n. 3 years ago

I was sending a towable tube to my brother for letting us use his condo on the beach different address of course and also my sisters different order I was sending lollipops! So innocent- different address of course! JET CANCELLED MY ORDERS AND ACCUSED ME OF DROP SHIPPING AND SAID THEY DISABLED MY ACCOUNT! Just from buying gifts! They didnt even ask me they just accused!
What the heck! Take your business elsewhere!
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Review by q q. 3 years ago

Nothing to say "thank you" for.
terrible service. as a representative of jet.com
order was delivered one day later. no phone calls from the carrier.
package of two extremely heavy table (even for a big man) was delivered to the curb.
as a single woman, I had no help and to hire two guys to put the tables inside the house. thus, the price go double for me.
that was my first and most possibly last order with jet.com
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Review by FAY V KELLEY 3 years ago

This site may not have as much to offer as it's higher power, Walmart, but it does have excellent customer service, fast delivery, and most important, the delivery instructions are CORRECT on the mailing label, which enables FedEx etc. to deliver to the exact location. The site is easy to use, and they have many "different" items. All in all, quick, easy, and efficient. Oh yeah, they also email a shipped and expected delivery timeframe, which is always perfect!
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Jet.com is rated 2.0 based on 242 reviews
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Contact

221 River Street, 8th Floor
Hoboken
07030
1 (855) 538 4323
[email protected]
jet.com

Categories

Baby, Beauty, Books And News, Department Store, Furniture, Health, Home And Garden, Pets

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