I’m from Italy. I placed my order on Saturday, received it on Wednesday! They’re 100% safe and their assistance is great, they reply very fast and make sure the client is happy. The shoe is exactly like the photos on their site, way better than what I expected. Love it, they just earned a lifetime customer!
Review by Anarchyoyo3 months ago
As perfect as always, great experience with jessicabuurman. Bought 2 pairs of shoes and they are great! On sale just $88, Very happy! I buy online with them all the time and if there is an item that don't fit me or it unsuitable for me and sent them back without problem. Their category is complete, the style is very young, and the quality is very good. Their customer service always quick to response. I’ll always buy from jessicabuurman.
Review by Shermila3 months ago
Excellent customer service!! Super fast shipping and my order was exactly as pictured! Have not worn my cloud clutch yet but look forward to wearing it this week. Looks just like Bottega Venetta without the huge price tag!! Highly recommend!!! Love!!
Review by Chyp Moscova4 months ago
Very happy with my bag and above all, the service. I contacted them about a delivery issue with the carrier and got an immediate personalized response via email. The issue was not from Jessica Burmann but yet, they emailed with concerns and a followup to be sure I had resolved the matter with the carrier. It was resolved, bag delivered and I loved the handbag right out of the package. Well made, sturdy and exactly as described.
Review by Brionne Sengolraj4 months ago
Needed a larger size, in order to do that I was responsible for paying for it to be returned/exchanged for a new size. It was $225.00 for postage to return, to CHINA! lol So you better be real sure what size you need. Apparently their medium is like a toddler size here in the states. I'm a size 6 and ordered a size medium sweater. WAY to small. I'm giving it to my niece, she's 12.
Review by Thivagaran Madziatera4 months ago
I love every single item I receive from Jessica Buurman. The communication with customer service is on point and shipping is super fast. The only thing I would recommend is the shoe boxes I receive, sometimes they're very torn...not sure why. Other than that I definitely recommend them :)
Review by Voytenko4 months ago
They scammed me. Sent me shoes that were broken and didn’t wanna to replace. I won’t be ordering from them again. Beware
Review by Chry4 months ago
The item I ordered which was a purse was gorgeous;however, they are horrible with keeping you updated on what is going on with your order. My order said processing for ever until I actually reached out to them about what was going on with my order. They typically respond to your email within a day. I might consider ordering again, but I would have to order something I don’t plan on receiving soon. Shipping was 3 weeks and when I received my purse it already had a few starches on it.
Review by Basis5 months ago
This place is a hot mess. The shoes I ordered looked super cheap IRL, and I had to pay $70 to ship them back to Hong Kong, which is half the price of the shoes.
Review by Desminique5 months ago
I love my purchases. I have bought from jessicabuurman several times, and could not be happier. The ordering was easy the products are great with very good quality. Item arrived very quickly and in excellent condition. Excellent customer service and prompt delivery! My problem is that there is so much more I would love to purchase!
Review by Helliwell5 months ago
Excellent service, thankyou Jessica Buurman
Review by RunLolaRun Derrow5 months ago
Loved the shoes I purchased very comfortable got a lot of compliments will definitely buy other styles
Review by Hygrade5 months ago
Not only do i love every single product but it is the best customer service i have ever experienced. Cant complement them enough
Review by JanisandDonna5 months ago
First purchase on Jessica Buurman website and I am very satisfied.
The model is beautiful and the details very well done.
I choose the Lewis Studded Bucled Biker ankle (Givenchy Like) and they sized perfectly. The sole feels great : it feels like it is slightly padded.
Yesterday was the first day I am wearing theme and still no pain to my feet !
Review by Costar6 months ago
Customer from australia :-) Recently purchased MAYEL Crystal Lace Up Satin High Heel Sandal
Not only was delivery great and pretty quick, the packing was top notch, well protected and the shoes arrived in perfect condition. The sandals are true to size and colour which is rare for online shopping.
The quality is fabulous and they are super comfy. I bought these in emerald green as my wedding shoes and they perfectly match my bridesmaids dresses
I thought the follow up email was a beautiful touch in customer service that is lost in today's world. They are more than I expected and I couldn't be happier
Thank you a million times... you have a new customer for life
Review by Rejse Mavromatakis6 months ago
Absolutely disgusted with their service and I will never buy anything from them again.or recommend. The parcel came from Hong Kong and the box was not in good condition, my boots what I thought was fine until a week later when I wore them for the first time. The buckle kept coming off , I reported it and they fobbed me off by saying just adjust it, the right leg buckle is much looser than left. I wore it the 2nd time and I kept having to adjust buckle then 3 rd time I’ve noticed my left boot the buckle has completely come of the hinge and when I reported it , Ian sent me a email saying there is nothing they can do. I have had the boots for 5 weeks maximum and I paid £150 and another 30 for taxes at the post office, for boots that have been cheaply manufactured. If you know better then I would not buy from JB , tells you something when they are made in Hong Kong and I’m sure they will send the standard reply back on here saying it’s all my fault and they have provided a service. No you have t Jessica Birman , You need to improve your customer service otherwise your company will go down if you continue treating your customers like this. They cost me a lot of money for 3 time wear.
Review by Jyotirmayee6 months ago
Well looks to me like I've been conned I purchased these shoes for 84 US dollars and paid $15 delivery the shoes should have been $105 but I got 25% off. the shoes arrived and the box was battered to death I'm surprised there isn't a scratch on the shoes it's completely crushed then on top of that there is an invoice in my parcel from China stating that 50 US dollars were paid for my shoes. is this how this works I pay 84 and you pay 50 and keep the difference I am not impressed. Im gping to report this to trading standards
#update ni reply trading standards open at 9#
Review by Boiken Stanwood6 months ago
My first time ordering from Jessica Buurman and i LOVE my shoes and bag. I have just placed my second order and its on the way. I cant wait. I have found the service to be amazing and fast (I needed help with sizing and the customer care was perfect), the shoes are so comfortable and I have had people asking where I got my bag from. Will be a regular shopper here for sure.
Review by Ayoh Alshafeai7 months ago
I ordered 2 pairs of shoes for the first time. They have arrived within 8days. At first I was a bit nervous as I never order shoes from online. Now I have to say that I couldn’t be more happier with my purchase. They are true to size and good quality. My shoes look amazing and the only thing I regret is not knowing for this brand earlier. I’m looking forward to my next purchase 🥳🥳🥳Can’t wait :)
Review by Sackthitharan8 months ago
Shoes are amazing..I'm really happy and loyal customer..I have ordered my shoes and they came after only 5 days! Ofc they are amazing quality and they are stunning!!
Review by Steelhead Humbarger9 months ago
Very good service. I’ve bought two pairs in total. Both came true to size and in a very good quality. Theybeven put sone extra things for the heels in case you might lose a crystal in a buckle or heel base. First order came incredibly fast. Second one was kinda forgitten but as soon as I contacted the help service - everything went though very fast and smooth. Very helpful and friendly service. It’s delivered by DHL straight to the door. Totally recommend!
Review by Snarky9 months ago
My bag arrives so fast! It feels great and the quality is awesome. Even better than the pics.
I am very happy with my order.
Review by Bafford Magani9 months ago
I've purchased a few products and they have all been outstanding. The pictures are what you see is what you get, and you know the pics are beautiful. I have purchased similar products on other sites to save money, only to find the product very inferior to jessicabuurman, then repurchased and been delighted! When in doubt, they even provide videos of merchandise. You can't go wrong. I normally don't review products, but they really are a great company.
Review by Chantalee9 months ago
The quality, design and look of the preplex spikey heels I bought is absolutely amazing! Jessica Buurman never fails to satisfy, these are probably the 5th or 6th time I have bought from them! Love this brand. Literally what you see is what you get!
Review by DavidATX Derrow10 months ago
I order for the 1st time on this site after seeing a picture on Instagram. I was quite worried since I don't know how true the product will be. I paid the extra shipping which were refunded since they had a delay from the manufacturer. Customer service is very efficient and you get a reply within 24 hours. I tested couple of times. I finally got my perfect boots even better than what expected !