Jennings - Ford, Kia, Mazda, Seat Reviews

I can only speak for the Seat garage in Middlesbrough, but I would avoid this place at all costs. They have no respect for their customers whatsoever - once they've taken your money, that is. They've failed to log something that was part of my deal and upon being questioned about it have completely lied to me, even making me out to be a liar when I am simply a genuine customer asking for what was sold to me. To make matters worse, they have dismissed every email I've sent to them, telling me there's nothing they can do as they 'can't remember' what happened, and acted as though the whole thing has been completely unimportant to them. Save yourself the stress, hassle and grief of dealing with this company and take your service elsewhere.

Total shambles service wise from start to finish. Apparently no management based on site to resolve issues. Every time I had contact with sales/service I encountered massive incompetence even to the point of me telling salesman the features of the model he had just sold me!! Service department blatantly blaming salesman for errors and vice-versa.
Avoid this dealership at all costs - I wish I had.

The most courtious salesman you have at Jennings Mazda is Andrew Ditton. He was very polite to my wife and myself when I telephoned making enquires about the car, when we came to the showroom to see it and look around it also on the test drive. Because of him we bought it. He made arrangements for it to be serviced and valeted and they would ring us on Thursday or Friday when it was ready. Unfortunately for us (but not for him) he was going on paternity leave. On Friday lunchtime I got a rude phone call from someone called Adam asking why I hadn't been to pick the car up. I said I had been waiting for them telling me it's ready. He then replied it's been ready since Wednesday I thought you weren't coming for it. The way we were treated by your staff that afternoon made sure I will not be going to Jennings Mazda again. It was the same when my daughter took the spare key for the old car on Saturday after work, no one wanted to know. I hope Andrew gets the commission for this sale as the others aren't worth it. I've dealt with the Jennings Ford dealership in the past and have nothing but praise for David Singh so was hoping for similar service this time. Unfortunately not.

Absolutely terrible service; I purchased a car from them and because of their errors and sub-standard workmanship it had to go to their workshops on 5 separate occasions within the first 6 weeks of ownership.

On three occasions I was assured the car was ready and made the round trip of over 100 miles to collect it. On each occasion the required work clearly hadn’t been done correctly. They had either missed items that needed attention or fudged the job.

The matter was only resolved when I involved North Yorkshire Trading Standards, even then Jennings made no excuse or apology for their repeated errors and mistakes.

Avoid this company.

I visited the Washington Jennings Kia branch with the intention of buying a used car on finance. My specifications were not restrictive, due to length of time driving and outrageous insurance quotes I was looking for a vehicle with an engine size no bigger than a 1.4 and ideally diesel.

I am reluctant to name the salesman as we are in bad economic times and I have no desire to have him disciplined or worse. After a brief look around the showroom I was sold a 1.4 fiesta, when I got home I contacted my insurer who told me that the registration was bring up a 1.6l and that would result in a £35 per month rise on my insurance. I contacted the garage and the salesman assured me it was a 1.4 and that is what he had said it was, he went as far as stating he wrote it on the order form. I had my copy of the form and no where was this stated, he tried to fob me off stating that they would agree to go halves on my insurance rise which I disagreed with and told him I no longer would be buying the vehicle. He then asked what I wanted, I told him again what I was looking for. At this point I changed back my insurance leaving me £96 out of pocket.

The next day I received a call from the salesman stating that they had a 1.4 diesel, again I took it for a test drive and was happy enough to go ahead with the purchase, he completely misquote figures stating first that payment would be £14 per month more than it actually was, he misquoted the miles on the vehicle by 2 year and he 'gave' me 12 month warranty on the paperwork then told me it was 24 month.

I have had the vehicle 4 days, I put on 9 miles in those 4 days. today I attempted to start the vehicle and it wouldn't work, eventually I got it going using jump leads. I called the salesman and he said bring it to the garage and they would get it sorted. I dropped it off at 10:00 am and heard nothing until 12noon, I called again for an update and was told the Jennings Service garage was full so he would take it too another local garage. I then heard nothing until 3 o'clock when i called back and was told that the part required wouldn't be in until tomorrow then I would get it back. I am fully of the opinion that the vehicle was not taking to the garage until after midday, I am also now out of pocket a days salary and bus and train fairs from Washington to Darlington and back for tomorrow.

I am frustrated and this complaint will be made formal to his manager when I receive my vehicle. Avoid this garage at all costs.