JEGS Performance Reviews

Ordered parts on the 5 they said ship within 24 hours today is the 9th so I called they said won't have parts till the 18th of next month. Customer service would not give any compensation for issue. Will not use them again

Buyer beware, I purchased a crate engine and immediately started having warranty issues, unfortunately JEGS sent me directly to the supplier and offered nothing but assistance. I have now spent over $3000 dollars at the suppliers suggestion and eventually returned the engine and received a replacement but have spent thousands performing diagnostics at the suppliers request and have paid twice for removal and installation. It's been going on for almost a year and a long story, very unhappy, my only suggestion is buy from a reputable local storefront. I thought they were a great place but this has definitely soured me.

Last time I order here. I was on a time crunch and my purchase didn't arrive by due date. Summit is where I stay from now on....

Had a problem with EFI purchased from JEGS and the problem was solved to my satisfaction in a timely manner. Will continue to be a customer.

I have asked repeatedly to get off the mailing list. Unsubscribed multiple times, sent several polite emails, sent several more not so polite emails and sent even more angry emails wishing them personal trauma and telling them their parents don't love them. I even received emails apologizing and saying I was off the spam list. Most things marked as spam no longer show up in my inbox. They will not go away. Prices suck, service sucks and now tech support sucks even more. Didn't think that was possible.

This is the worst company Ive ever worked for. Im in tech support, they constantly change your schedule so you have to check it every day. Theres no consistency to the times you work or days your off. Never have any parts that are acutally worth the money in stock. Upper management will constantly belittle you and make you feel like a idiot. Most of the supervisors have no actual tech experience just look at a catalog and says well our catalog/website says it will work. Were told to tell the customer whatever they need to hear to make the purchase.

Just ordered Four Coker red line radial tires yesterday.If I would have read the reviews I would have gone directly to Coker.I have not received them as of yet ,They places the order wrong good thing I checked and then turn it around that it was my fault!!I There in a big hurry to charge your credit card!I hope Iam not in for a $#*! SHOW.Never Again!!HELP

DO NOT ORDER PRODUCTS FROM THIS COMPANY!!! My package was never delivered and the company refuses to help the customer!!! Feeling robbed!

Contacted them for help on exhaust tips. Ordered the tips from the part number they gave me. Payed two day shipping. Received them. They did not fit. They made me pay to return them. Plus did not refund my shipping cost as they said they would. Company is a joke. I'll never use them again. If you buy online they state any mistake is your fault since you ordered it.

JEGS provided crappy communication, uneducated details, incredibly slow delivery and then repeatedly disallowed my negative feedback. They run your credit card extremely fast though. No problem taking your money and then leaving you hanging. Purchase elsewhere or remember you were warned.

his is one of the worst companies ive ever come in contact with.... it has taken me leaving work early twice and 4 different phone calls to the company and also 8 emails to get a bumper returned after it showed up opened and scratched up (deep scratches). Ive left it outside to be picked up to be returned for 3 days now and it has yet to be picked up. WORST experience with a company thus far... no compensation or anything all i got was an apology.. ive lost money from having to leave work just to get it returned... im lucky it hasnt been stolen sitting outside waiting to be returned for 3 days now... having to bring it in and out of my garage everyday so it DOESNT get stolen.... would not reccomend this company to anyone...

Have ordered parts from here twice from Australia and no parts wrong or late. I got a defective part (damaged in transit) and they immediately promised to send replacement. I think that's great service and I'd use them again without doubt

After having already re-written it once, here's the response I received to the 2nd submission of my critique of exhaust wrap:

"Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!
Submit something new
Thanks again,"
JEGS

Here's what I wrote. Please tell me if I'm being unfair....

What a Pain!

I purchased this wrap last Fall and just now had a free weekend to pull off the header and wrap it. I watched the DEI instructional video on U-Tube, pausing it at each step so I understood how the wrap was correctly applied. The wrap unraveled faster than I could wrap it around each pipe. And, even though I meticulously followed the video instructions for measuring, I always came up short and had to start over several times. Don't believe the "...1/4" overlap..." on the video, you will need at least a 1/2" or you will end up with 'bare' spots where the wrap doesn't cover. As for the stainless steel ties, good luck getting them tight enough to hold the wrap. Also, 35' is not enough wrap to cover all four pipes of my 2.3L Ford engine header on my project. I got only three wrapped, so now will have to buy more to complete the job. Which, right now, looks like {Expletive}. So, maybe I'll do something else.

I have ordered much from Jegs over the years and have been mostly happy with them. But lately they have really slipped in service. They show just about everything made in the car world but have a really hard actually having that part to ship. I have been getting an email saying the part is back ordered with no ETA on several of my recent orders. So I call or chat with someone with no ship date so I just cancel the order. I'm tired of dealing with them.

Beware doing business with this company! They will steal your C.C. Info.
I tried to place an order with them yesterday. My order was declined due to the card being used was new and its’ details being input incorrectly by me - Thank God!!
Overnight, my card was processed, over 4 times - By JEGS! It was done so for varied amounts that had nothing to with my original (amount) order.
After multiple hours of back and forth e-mails this morning, I was informed that my account had been, "closed due to my fraudulent charges"!?! These "fraudulent charges" originated from "JEGS" servers! I have my banks system screenshots to corroborate this!
My information was stolen from me and used by them in attempt to put through phony "JEGS" purchases. They obviously have a very severe lack of security protocol, yet will refuse to admit their responsibility and instead, blame it on the customer.
On another issue, I found that their "My Account" page arranges an individual's account based on the address. This is strange, because most companies do so based upon an e-mail address and/or log in. If you live in a gated community, apartment complex or use a freight forwarder, all of you order history and Information will be available for your neighbor to see in, "your account"!?!

real nice parts and motors

i wish i could give this parts a zero star rating..wrong part..a shipper that lost my grill for the front of fj but no one called me -- took 3 weeks to track it down.. my neighbor 3 doors down orser headers from jegs also go t the wrong part .... customer servoice is al least a 30 minute phone call to get thru..........and when u do get thru..another 10 minutes while they do the hokey poket

NIGHTMARE!!!!!!

I bought an engine and what started to be a fiasco finally turned into a better situation. I will admit that I was getting wary about the whole thing and then a couple of special support people stepped in and made things work. Nancy C and Bob G they made it work and got the answers I needed as well as a couple of credits I will be running my engine this week a lot so now I wait for my core deposit back. ATK is the one to take care of that.. So as of now we are on good terms.. Rev Rob

Idk why there getting all bad reviews. I ordered a intake manifold and accessories for install for my 94 Chevy Silverado, and I received great conditioned parts within 3 days to my house. Great service!

Super fast delivery to Denmark.
Ordered thursday (danish time). Delivered monday. 3 working days. Thats faster than if I ordered domestic!
All items as described and very well packaged.
Please keep using the same shipping company :-)
Thanks guys - Best regards..

Item says ships in 24 hours I ordered on a Sunday and called jegs three times on Tuesday had still not been shipped. Was told I would receive a call back when the supplier was reached since jegs does not stock this item. I never received a call. After I had to call again I was told it ships within 24 hours only if ordered on a business day and before 5. this means if you order on a Friday after 5 your item won't ship until Tuesday the following week 4 days later. Poor customer service and very deceiving hopefully once product is received it will be worth the BS

Contacted rap for price match, Even after having email, phone number info he still tried to do it via the website. And Website has error with submitting price match request. Tried internet explorer and firefox. What was the point of talking to him?

Right up there with AT&T, Comcast and Walmart. Customer No-Service reps tell lies even when the truth would do better.

I ordered some rotors, brake pads, and calipers from this company back at the beginning of October. Upon placing the order I was told that some items were backordered and that they would ship within the next week.

When that day came, I received another email stating that the items were still backordered. They kept pushing the date back after this, so I ended up calling them. They unapologetically told me that they didn't have a shipping date as the "container hasn't left overseas", so I asked them to cancel the order.

I never got the refund for the order (nor any confirmation emails), so I called back asking for updates. The rep told me that it was already canceled and that I should receive the refund the next business day if I haven't already.

Low and behold, I was shipped a part of the order that next week. I called again asking why I received this package, and they told me it wasn't their fault (it was the manufacturer who shipped it to me). I demanded that they send a pick up the order as I couldn't lug around a (destroyed) box full of rotors and brakes. They told me that FedEx would pick it up the next day.

I waited around that entire day, and nobody came. So I called yet again asking why no one was there. She ended telling me that the order was not canceled, only converted to another order... WHAT?!

She told me that she would actually cancel the order and I would get a real confirmation.
I FINALLY received the refund credit for everything except the shipment that they sent me after a few days, to which I had to call them another time to get a re-pickup attempt.

This whole process was like pulling teeth, and never once during the plethora of calls did they ever apologize or seem sympathetic for wasting a large portion of my time. They just relayed the information in a matter-of-fact tone and asked if there was anything else I had questions about.

Do yourself a favor and AVOID THIS RETAILER AT ALL COSTS!! The headache and lack of organization in this company is not worth dealing with. This has been one of the worst online purchase experiences I've had.

They sent me the wrong part because the listing was for a different part and of course I got the incorrect part. Sending it back and getting a shipping label from them for their mistake has been a nightmare. What a joke company. My advice is never even consider buying from this company!