JEGS Performance Reviews

Ordered a plasma table delivered by fed ex ground box was thrashed missing many parts called jegs about missing parts and they fed ex express the missing parts over night Great customer service but every time you call you are on hold for over 30 minutes but I can over look that because the product was great and they take care of you when there is a problem I will buy from them again

ordered cams(800$) on the 13th of July. Two weeks and its been month. I called one time to ensure my package and the lady sounded rude when saying " we don't make those parts... competetion cams is sending them to you directly". Well WHERE THE F$(K are my cams... she also said make sure to use the tracker, which doesn't even SHOW A GOD DAM THING ON IT( assuming, because they don't ship anything as a contracted vendor). Do your self a favor and read my title again.

Bought a new helmet for my kid for his racing. We paid the extra to have it on time and it actually got to us a day earlier than what they said. So they definitely are good at getting their order out the door fast. So I definitely will be ordering from them again and would recommend anybody else to use them because they definitely are a good company.

I ordered two items for my truck. One was 116.99 and the other part was 26.99. I received the package from fed ex. When I received the delivery I immediately noticed the box was very damaged, it was so bad it was taped up to keep the sides from completely coming apart. I opened the box to find the 116.99 item missing. I first assumes it was a fed ex problem but when I looked at the shipping label the ship weight was 10lb, the weight of the item received. The missing item weighed 7 lbs. I was charged for both items and can not get any one to answer the phone or emails. They brag about the customer service but it's the worst on line experience I have ever had.

I thought Jegs was a reputable company. I guess not. Horrible service, takes your money and won't respond to emails or messages. Filed PayPal dispute. Won't ever do business with them again.

They say they have products in stock when they're really on back order with no ETA. They'll just take your money wont respond to emails or phone calls and will ignore you. PayPal and credit card banks should black list their company from scamming other people.

Misrepresented availability and would not allow cancel and refund. Totally unresponsive to calls and emails. Ordered a face shield for a helmet which I needed for an upcoming driving event. 2 days after I ordered they emailed that the part was on back order and expected to ship in a few weeks. I cancelled the order by email to their customer service and tried to follow up by phone. I gave up after holding for 40 minutes. Three weeks later I received an email informing that the item was ready to ship. My credit card was charged. I followed up with another email stating that I would open a PayPal dispute if they did not respond in 24 hours. No response. PayPal refused my dispute without an explanantion. Never heard from Jegs. Now I have the item which arrived too late for me to use and returning it according to their on line process would cost me more than the value of the item. I had ordered from them in the past several times without issues but, I cannot recommend them based on this experience. It is like they are either out of business or trying to drive customers away.

Ordered a part for our son, order was held up (fault FedEx), called and talked to Leighann she helped me find the part somewhere else and got it to us in time. Had to call again because the original part was lost by FedEx and it was still pending, Chlista was awesome and helped me. The long wait and headache inducing music and repeated loud "commercials" were annoying but these ladies made it worth it. Thank you

I ordered a gear linkage kit then a Hurst shifter to match. The two orders arrived very quickly. The gear linkage kits was excellent but the other box which was suppose to be a shifter was some one elses used linkages(junk). I've had one email reply asking for a photo and no replies to five emails since. I have bought items from Jegs for over twenty years without problems but this will be the last time they get any money from me.

After waiting over a month the parts I ordered finally got here and guess what, they didn't fit ! Even after hours of waiting on the phone to order them with a live person to make sure that would not happen! Customer was an insult to any level of intelligence. Will not be taken by this place again!

Ordered June 26 got July 1st. Bent n both corners on hinge side and even popped a river out. To f....n lazy to check their inventory. 100% cost satisfaction BS.Your crap u responsible to take care of this your a.. . W/ no integrity or cojones to put people first and when we got to come back out of our pockets to send this garbage back to your dump. To get it looked over and maybe get some more crap to replace the s... U sent me. I work to hard for shi..y people to buy your dumpster juice. U sux

I received a damaged item and i've tried to get in contact with customer service and ended up waiting an hour and a half and still was never answered.

I ordered a part and my invoice says delivery expected on June 22, 2020. I waited until June 26, 2020. I check on my order and it is still pending with now a delivery date of July 17, 2020. Tried to call several time and no one answered the phone. I emailed and never got a reply. I ordered from a reliable company today and it shipped today. I will never buy from them again. Spread the word!

People, after two months waiting for a part that never came, i got out with my money back, hallelujah, sorry for those who are still waiting for parts or money return, something happened to jegs, it wasn't like that before, there's no customer service and they are selling parts that don't have, they have good price parts but it's not worth it, if you are looking for a heart attack, order from JEEEEGGGGSS

As of the other reviews stated; this is a terrible company. Purchased chrome bed rails for my truck, haven't heard a word for a month. I call and get the run around. So one month and and week later finally got the bed rails... and to be a surprise; the bed rails was the wrong color and size. Now I have to return with a 15% restocking fee. Ridiculous!

On Monday I ordered 2 items. The site said they would ship on Thursday. The following Monday I went to the website to check the status. It said "backordered". There had been no emails from the company to indicate this, but there were a dozen spam messages.

The website offered no way to cancel the order. I called the customer service line and got busy signals 3 times. When I finally did get through, I was put on hold for almost an hour, all the while listening to an annoying prerecorded message touting "Great Customer Service".

To their credit, when I finally did reach someone, she was polite and helpful. She did cancel my order and she sent an email confirmation.

Recently purchased a Honda Civic radio through Jegs. The radio did not work properly. Emailed customer service and never received a reply. I now own an expensive boat anchor. Will not deal with this company again. Terrible customer service.

Says next day shipping. It's been 4 weeks. The part isn't due to ship for another week. The hold time is ridiculous. I will never order from here again.

We ordered a press for our business and it ended up taking over 3 weeks to get to our shop.
The box was in horrible shape so we already knew something was going to be wrong. The press had already been used and there are scratches all over it. Someone also left a part off of another car in the box. None of the bolts were included either. Very upset about all of this. I will never buy anything from this company again.

What company hangs the phone up when you are trying to get through? Over and over it hangs up until on average 10 or more times you try it will then put you in a que. if thats not bad enough you wait for 20 minutes or more on every occasion while the annoying JEEEEGGGGSS scream drives you out of your mind. They are by far the worst company to buy parts from, tell you the parts are coming, in stock or give you dates that are
incorrect just to the your money and make you wait. Call the distributor if you want to know when a part is going to drop ship or be in stock at jegs before you listen to their lies.

No shipping tracking number, missing parts, no answer to the mails, very bad seller

I ordered corner lights for my Chevy pickup May 15th 2020 and have only received a Processing Email from them indicating my order will be ready for tracking in 24 hours.. It's been almost a month and no confirmation on my package being sent to me. I have tried calling several times and no one answers. I feel like I have been ripped off by a company I could trust and with no more options I only ask Jegs.com to Email me and tell me if my lights are ever going to come.

Ordered 2 tires, they sent 2 different sizes called Customer Service on hold for 50 min. Supposed to send correct one didn't get, called back on hold for 1 hr & 15 min then handed off to someones voice mail, still no contact. They have gone to the gutter.

After 6 weeks my part is backordered, I want this order cancelled for it no longer needed . I tried calling several times and email them(800-345-4545) with no answer either way. Is this company out of biz or what? Invoice # 81230746.

I purchased a radio and they said it would be unlocked and that it would fit my car, it did not only not fit my card but the radio was locked. I called them and was on the phone for 20 minutes and then hung up on me! I would never go to them again for my car needs!!!