King Of Trainers Reviews

Absolutely awful! I've not received my clothes as they have failed to inform me my package got lost. Ordered again - waited 3 weeks and yet again there was an IT issue. And now they're saying they will not refund me my gift card as it "wasn't written in the notes".

Ridiculously horrible customer service and overall experience. Bought a jersey from them, to ship to Canada. Took a long time to ship but that's not all too uncommon. Once it actually shipped it was taking an unusually long time to arrive, even for international. Tracking information barely updated over weeks, until finally it showed up as ‘failed delivery, returned to sender'. This made zero sense, as I work from home, so I reached out to them with the situation.
Their customer service doesn't actually read your emails, as my request was simply asking them to re-send since I still wanted the item. They sent me a ‘Lost parcel' form to fill out as they claimed they couldn't open a case without it (even though the tracking showed who signed for it at JD Sports). As soon as I filled it out and sent it back they sent me a refund. I replied and asked why, as i didn't request one and actually wanted the item. The worst part was that due to the exchange rate, I actually lost money ($20) for an item I never received. They ignored my email so I sent another. Their last reply said a number of items aren't actually in stock and so they have to issue a refund after someone orders, and they claimed that was what happened in my case. I replied that if they actually read my email and looked at order order number they would know that's not the case as the item physically shipped. Of course they didn't reply.
So in the end I lost money on a transaction that never actually happens, and JD Sports couldn't even care enough to read the emails and provide a real response.

Recently have acquired a EA tracksuit black and white sold by JD for £130. My biggest surprise ever was when received the product with price tag of £120. So basically they are buying products with indicated prices just to sell them bit overpriced!

I bought a pair of shoes at 17 january '21, its February 23th and I haven't received anything. Tracking site says that it will be delivered on 1st March, I paid 20£ delivery fees to have my order at predicted day. Custom service didnt help me despite the number of emails I sent, they tried to make me calm with politic emails. Its my first and last delivery from jd sports.

Joke of a customer service.
Ordered three items this week, everything going fine until I receive an email stating that my order has been processed, which I thought great. This is where the saga starts!
Checked the email. Only one item is going to be delivered other two items are being refunded as the pickers could process as now stock!
Went back on to the web page and guess what the items were still available to purchase.
I thought that's odd, so online I go, after speaking to the help desk. They reassured me that my order will come in two delivery's and my two items are being picked and processed as we have stock. Great again, I thought that was a bit odd but I'll give them the time to sort.
So an email arrived to say, that one or more items is being cancelled as the product's are out of stock!
So, moral of the story if you want to be mucked around and only a third of your order is going to be delivered, batter on and use this company. My advice shop else where!

They take people's money without having the abilty to actually fulfill those orders. They have the cheek to advise they are still within their delivery timeframe after initially advising a much sooner delivery date. Customer service is practically non-existent.

Ordered in November. Parcel slung by a tree in next street. FEBUARY NOW STILL NO. RESPONSE FROM JD OR HERMES!

TOLD BY "CUSTOMER SERVICE OPERATOR TO [email protected] OFF!

Fate is hard, after a long time of waiting, dozens of emails sent with no response, I had given up the idea of receiving my package. The thirtieth day after my order, I FINALLY receive my package. The joy was short-lived, JD sport was mistaken in the color of one of my two items (lmfao).

The best is yet to come, the item with the color ordered is out of stock, JD sports has the nerve to ask me to return the unwanted item to trigger the refund.

JD sports offers products with a very attractive streetwear style, unfortunately JD sports is not up to the task and proves an undeniable lack of professionalism.

When you don't know how to manage an E-commerce, you don't do E-commerce business.

Dont order anything in this piece of sh$t store. Made a order 3 weeks ago. Should have been here on 2. June, its 15. June now. Costumer service email is uselses, nobody answers to it. Got in touch with them trough facebook. Everytime i write something i get response from a diferent employe saying the same sh$t,, We inform you that your order is currently in waiting despatch,, yeah thanks... no sh$t. When i asked about full refund they said its not possible at this point. They put the blame on,, high demand,, well dipsh$ts, you should notify that on checkout or something, not lie and act like everything is ok. Go f$ck yourself JD Sports.

The customer service is absolutely appalling. Order trainers a month ago with 5-7 days delivery and they never arrived. Kept chasing this up and they eventually admitted they had just ‘lost them'. Didn't fancy telling me until I kept chasing it up. I spoke to Jon from their customer service who was extremely rude and unhelpful and blunt and said all they can do is offer a 10% discount - not very helpful after waiting a month and my order being lost? Every time you email someone in the chain a different person replies and they all say and promise a different thing. Trying to get a refund which is proving impossible. My second and LAST time ordering from JD Sports, absolutely appalling and embarrassing. No wonder everything is on discount, clearly the only way they're making money

Ill never order here again. Ill make sure my followers and friends go elsewhere aswell. I received faulty items that fell apart months ago. I contacted them numerous times and they have fails to reply. Just dont order here go elsewhere. I want my refund

Liars & thieves! Ordered a £175 tracksuit for my…
Liars & thieves! I Ordered a £175 tracksuit for my boyfriend it didn't arrive. Contacted jd who constantly told me Hermes had delivered it. Filled out all relevant forms and after weeks of sending emails and just being fobbed off by JD I opened a case on PayPal. Even though Hermes had already declared this parcel as missing, they still provided PayPal the tracking number to say it had been sent. PayPal closed my case. I then contacted Hermes directly who confirmed they had declared the parcel as missing, went back to JD who said I would now have to forward the email to a different department (she could have forwarded it and copied me in, but she told me she is not allowed to discuss this case with me, like I'm some sort of criminal!) They then replied to me and said PayPal decision stands and they won't refund me. So they lied to PayPal by providing them a tracking number, when Hermes had already declared the parcel as missing to them and then because of the false information, they provided, the case was closed and I will not get a refund. They will also claim their money back off of Hermes as the parcel has been declared as missing, so this amount will be credited to them on their bill, from Hermes. I cannot believe such a well known company would act so dishonestly, I will now have to take this through my bank as a fraudulent payment, with the proof it was never delivered which they know but are still refusing to refund!

Dont order you dont get the right stuff and its all not right this isba ridiculous. If you get anything its gonna be wrong

I experienced bad service from them. The prices are high and the staff are not very friendly at all plus lacking in knowledge

Only problem with jd sports is there isn't enough stock for women but other than that very very good and trust worthy!

it's a fashion retailer, good brands but more attention to detail would be appreciated. They used to be a sports retailer that seems to have reinvented itself.

Visited the Metro Centre store to buy my son some new clothing...to keep a long story short the service we received from the young lass who took the payment but especially from Kelly on the fitting rooms was exceptional. Very friendly and professional. Both are a massive plus to JD Sports. It made my shopping easy so I'll definitely be going back.

I have recently purchased some new trainers online at the JD Sports website and was very impressed with the website as well as the product prices.

An easy on the eye layout of products, and most importantly some fantastic images for the products - I highly recommend to everyone.