The pan I ordered arrived clearly previously used. When I reported this and supplied photos, the customer service representative impugned my testimony, responding with an attitude, saying they had never had this problem before. They eventually did promise to refund my money, hence an extra star. However, they then explained that all the scratches to the non-stick surface, as well as the dough still sticking to the exterior of the pan and the oily fingerprints were all artifacts of the production process. If this is how the pans are made, I wouldn't recommend buying one.
Review by Lipoka3 days ago
never an issue when dealing with JB Prince
Review by VioletGrace1 week ago
Quick shipping, great service.
Review by SGibbs2 weeks ago
I have relied on JB Prince for years for the best quality merchandise and best advise on how to use it. Love this store.
Review by Andian2 weeks ago
JD Prince provided excellent service from purchase to delivery!
Review by Hirwa2 weeks ago
Great customer service, Easy to order and items sent and received very quickly.
Review by Lwiimbo Babarskas3 weeks ago
Their website is excellent, finding anything and everything is very easy. Ordering and delivery were exactly as you would expect.
Review by Walk3 weeks ago
Never an issue, quick service always, super helpful and friendly always always always! JB Prince always carries the newest, trendiest kitchen toys which has helped me shine in the industry. Keep up the great work guys!
Review by Kvasys3 weeks ago
always have good fast service.
Review by Shallen3 weeks ago
Product came quick and as expected. Thanks!
Review by Peter Draper3 weeks ago
Learn about JB PRINCE COMPANY over 35 yrs ago, and still as amazing as the past. Now with online services I use them quite often.
Keep up the GREAT work, oops customer service is first class.
Review by VaR1 month ago
Fast delivery. Professional molds
Review by Cynthiaharri Suiijkerbuijk1 month ago
Love the spoons I ordered, but UPS lost my package. JB Prince was diligent and immediately sent another package with an extra spoon via FedEx. I didn't have to get on the phone with JB Prince to plead my case, they just fixed the problem. Much Appreciation, Thank you.
Review by Mayaa1 month ago
Absolutely the best products, service and prices available.
Review by Matic1 month ago
I ordered online, and got my delivery on time. Happy with the product. But their website is not user friendly. It should be easier and quicker to place an order. Overall I am satisfied.
Review by Abaasa1 month ago
Excellent products (I ordered fruit leather sheets for my food dehydrator and some beautiful books). The only drawback is the exorbitant shipping cost.
Review by Grambler Freites1 month ago
stop asking me for a review
Review by Muhtesem1 month ago
Good product. I might need more in the future for my technical projects, but please add an option to ship them by standard USPS. The fact that the shipping is greater than the product itself is just outrageous.
Review by Rodon1 month ago
Excellent product at a great price very fast shipping.
Review by Chener1 month ago
Prompt shipping and delivery. No problems.
Review by Jonota2 months ago
Great products, shipped very well, and nice customer service, too. Always a good experience.
Review by Åge Sergienko2 months ago
I stumbled on JB Prince when I was watching a video about chef supplies. I've been able to get some items from JB Prince that just can't be found in my local stores. Shipping has always been quick. Unfortunately they run out of a lot of items I'd like to purchase and I have to add my name to the list to be notified when the item comes in. Unfortunately that hasn't happened yet. But I still recommend JB Prince... great stuff.
Review by Stoph2 months ago
Great customer service and wonderful goods!
Review by Ocin2 months ago
Ordered 20 pcs of a items
I was sent 8
When I called and spoke with a rep , they had no ideal with JB will receive more or when the remaining item will be sent to me ???
I need the items in the next 2 week or this purchasing the items was a waste of time and money . I ask the rep to give me a follow up phone call and that never happened as well !
Review by Ruehle2 months ago
Not good..heavier than expected..10#
Not good..to big for sink...
Awfull...just awkward...even with trying to season cannot clean
No easy way to return...
Stuck with a pan i do not like...paid too much to have shipped...and no way to return
Out $70 plus ...not happy....