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Jauce Reviews

180 Reviews | 4.0 Rating
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We collate all the best reviews from around the Internet so you can view them in one place

Review by Jim C. 2 months ago

I really wish I could report that my experiences with JAUCE have improved. They haven't. Still lame. Still surprise fees (The latest was a surprise 'domestic' shipping charge that was 8 times! What I paid for the item... and was hidden from me when bidding BTW. Of course, JAUCE Customer Service is again, simply non-existent for the buyer. Very poor experience. My recommendation? Make sure you know precisely the Domestic Shipping charges BEFORE bidding on any item. You have to look after your own interests... DO NOT expect JAUCE to help.
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Review by simon a. 4 months ago

My item arrived broken. The processing time for the refund was long, but finally the insurance was paid by JP and Jauce credited me for the shipping and other fees associated with this item.
Despite the delay, I am very happy with the outcome and subsequent excellent level of service.
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Review by Cyprian K. 7 months ago

So far I have used Jauce on two seperate occasions to purchase used motorcycle parts. I am UK based and some rarer items can be found on the Japanese auction sites more easily than the UK or Europe.
Both times I have used the service, it has worked seemlessly.
Very easy transactions, with excellent packing and shipping. But, be aware, anything you buy via this option will cost at least twice, to three times as much by the time it gets to you.
This down to currency charges, Jauce handling charges, shipping charges and, if the igoods value is in excess of £135 (I believe that is correct) you will recieve a customs payment request. Which you have to pay before it can be delivered.
So, overall, a very good service - but can get expensive quite quickly.
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Review by B M. 7 months ago

This was the only headlight available in the world. I searched everywhere for this model number. First time using this site. Extremely helpful. Delivery was very quick. Item arrived in perfect condition. A very happy customer. Will definitely use again. Thank You.
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Review by Z O. 7 months ago

This is the best website for buying on Yahoo auction from outside Japan. I have purchased multiple items, they are shipped in perfect packaging. You might think that uploading some cash to your account is risky, it is not. If you are not successful you can refund the cash and they refund you within 48 hours. Best customer experience and better than Buyee!
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Review by David L. 7 months ago

Super fast feedback, reliable and quick to use website, accept paypal, clearly laid out fees, first class communication throughout, the ability to consolidate shipping - honestly I can't express how fantastic Jauce have been to deal with. Then the packing of the items - top rate, came completely undamaged. One of the best importing experiences I've had.
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Review by Chris V. 8 months ago

Absolutely outstanding service, hassle free. Would recommend to everyone. Really well packaged and arrived to England quickly and safely.
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Review by Atanas S. 8 months ago

I am very satisfied from the hi level service.
Very fast delivery.
I would like to recommend to everyone.
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Review by Tony G. 8 months ago

Delivered to the UK in perfect condition, communication exemplary and answered any questions in an acceptable timeframe. Excellent
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Review by Chris H. 8 months ago

This site is easy to register and use.
You have access to a vast market of items that are hard to find in your own country.

Their customer service is excellent and there shipping fee 's are reasonable and their packing service is 5 star.

So thankyou to jauce for helping me get my items from the other side of the world.
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Review by Reubin S. 9 months ago

They have way to many different fees there are cheaper options out there, and there shipping is terrible to much paper fill that collapses and it makes the package much larger then it needs to be and just cost you more money, items arrived ok but it did not need that much wasteful fill material I will never us there service again there are better options
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Review by Tammy A. 1 year ago

Jauce has a great selection of hard to find items at great prices.
BTW the fees are not hidden. Just read about them before buying!
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Review by philip a. 1 year ago

Do not use this site. They have a ton of extra fees and slam you with shipping costs. Stay away just use Ebay japan or Ebay.
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Review by wildbloomswild 1 year ago

Do not trust this site, they rack up charges without telling you and do not professionally ship items. They also charge you immensely to ship and pack it so that items will get caught in customs. Not helpful and have lies on their site.
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Review by Avoid J. 1 year ago

BEWARE!

How this company is able to trade legally is astounding.

You will...
- Be mislead.
- Discover the hidden charges that lurk behind every single transaction. Be it: depositing money, charges on bidding for items, charges for winning items, processing and anything else they can stitch you up with before the monstrous hidden import charges.
- You WILL pay 3 x what your final winning price for an item is. Win an auction for 10,000 Yen - You'll pay 30,000 with these charges.
- Have the worst customer service imaginable.
- Rather than attempt to correct an issue, they will STEAL money from you. As it stands after having an issue with this company and trying to sort it out amicably and fairly, they closed my account with 15,000 Yen in it. It's theft.

I'm escalating my case with them. Do yourselves a favour and DO NOT USE this company.
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Review by Michael Z. 1 year ago

They are very misleading and charge a LOT for their unnecessary services. They will not help you with importing at all, and will actually encourage you to bulk ship which ends up costing you. Find your goods elsewhere! I bought a used item from them and by the time it got here, cost me hundreds more than had I bought it new. They were rude, and completely unhelpful throughout the whole process. They charged several hundred dollars just for their own service, which was nothing the seller couldn't do, like on eBay.
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Review by Taur R. 1 year ago

Used exactly twice, and they lost the second item in Japan and didn't provide any reasonable way to recover it. I'm glad it wasn't extremely expensive. 50% rate of failure is absolutely terrible. I'd rather pay $700 and fly to Japan to ship things myself than use this service.
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Review by Lisa M. 1 year ago

Used exactly twice, and they lost the second item in Japan and didn't provide any reasonable way to recover it. I'm glad it wasn't extremely expensive. 50% rate of failure is absolutely terrible. I'd rather pay $700 and fly to Japan to ship things myself than use this service.
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Review by Gareth J. 1 year ago

Excellent value, rapid shipment and excellent packing. Standard is always high. Recommended. I have used the service for over a year on a regular basis and never had cause to complain.
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Review by mattis b. 1 year ago

During the last year i used jauce frequently and i am very satisfied with the service.
Never had a problem. Can really recommend it.
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Review by D M. 1 year ago

Great process, best packing and shipping on the planet. Fees are fair. Great for finding antique parts.
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Review by Wolfgang S. 1 year ago

I know Jauce.com many years now and never had trobules with this guys. Doesn't matter if i bhought a wooden box with whisky bottles inside or a vcr recorder, everything arrived in perfect shape.
Thank you very much
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Review by Artur I. 1 year ago

I wanted a Japan-exclusive collector's edition of a game not available in North America.
The package arrived in perfect state, no problems at all.

The only thing that I wish they would change is to have more information about the expected final price, but it was still about 100$ cheaper than buying from eBay scalpers, so I'm still happy.
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Review by J F. 1 year ago

Jauce.com is an awesome website. Good service, detailed information and tracking - from winning bid to shipping good follow up.
Thank you Japan
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Review by Bonny S. 1 year ago

I've been using Jauce for a few years now.
Typically the items I buy are fairly delicate and require careful handling.
Jauce have always packaged my items perfectly with the upmost care. I could never fault them for that.

Shipping estimates have always been realistic too with items turning up when they said they would.
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Jauce is rated 4.0 based on 180 reviews

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