The trains are nice after you get on and the pass is a good deal economically. However customer service is not good and are very rude. We paid for 14 days and trains were canceled for 2 of those days. We received no reimbursement and they wouldn’t allow us to use the pass on the next train available for the airport when they finally resumed service because it had expired the day before when all the trains where canceled anyway.
Review by Qaiss BarberGh3 weeks ago
Excellent service, on time, clean. Would be better if it worked on all trains including city subways.
Review by Locanda Orejon3 weeks ago
Excellent value and very convenient for long distance travel but also good for local trips with a bit of planning. We have used the JR pass on local trains every day in Tokyo, Nagoya, Osaka, Kobe, Nara and Kyoto.
Review by AuntyB Weisbrodt1 month ago
Excellent experience, Thanks
See you again Japan
Review by Netmate Uvin1 month ago
Good prices, prompt delivery of exchange vouchers, clear instructions for exchange of vouchers into passes and for use of those passes. No problems at all while actually using the passes in Japan. Highly recommended.
Review by Advokat1 month ago
Very helpful staff to point us in the right direction and us without any Japanese they communicated very well in their second language
Review by Kra1 month ago
Very quick service and would recommend it .
Review by Oppey Aggrey1 month ago
Fast delivery. No fuss. No issues.
Review by InANutshell Allsalihi1 month ago
Easy to use but size of document an issue
Review by Jackp2 months ago
The JR Rail pass is brilliant. It is so convenient and easy to use. I couldn't imagine trying to travel around Japan without one.
Review by Valenchia Derrow2 months ago
Fast, efficient, easy to use.
Review by UsernameAlreadyTaken2 months ago
The 'JR' rail pass is a must if you are in Japan travelling around different locations and want to use the Shinkansen 'bullet' train many times ad well as the local network JR lines but remember there are a lot of other private lines and subways where an IC card or similar will be required . The JR can also be used on local buses in some cases too but it is on the longer journeys it pays for itself. Remember to reserve seats for free in advance of travelling these journeys a day or more ahead if possible but they can be done just in advance of boarding the next available train but best to plan ahead and miss the queuing in the ticket office.
Review by Chhaya2 months ago
Very good value for money if you are going to be doing a lot of train travel around Japan on the bullet trains. Easy to purchase the pass and to use it. Plenty of support at train stations to book seats and to get help when needed. The pass also gives you discounts on other services such as buses.
Review by Traceybee2 months ago
I think as a traveller in our 50s with bags you need first class train tickets but seats are not always available and when you pick up your JR pass, let's say 10pm on sat it should expire on the 7th day at that time ( which it doesn't so you loose 1day at a very expense price)
Review by Tylicia2 months ago
Excellent thank you, and the staff who were on the gates checking the pas were always very helpful.
Review by Marysia Sapwell2 months ago
We have used Japan Rail pass now in the past and been happy with their service. This time we decided at the last minute to purchase passes and they delivered the passes in 2 days! Very happy with their speedy service.
Review by Anthonny2 months ago
An awesome way to travel around Japan that takes any concern you have about rail travel out of your hands
Review by Juhmad Diprox2 months ago
what a fantastic system, really love the trains and the comfort of them.
Will recommend it to all Japanese travelers
Review by Jamarquise2 months ago
Recommended. Easy to follow instructions on how to place order for passes. Ordered at approximately 7:45am and the pass exchange vouchers were posted out the same day. Received a dispatch notification including Express Post tracking number. Received passes in two business days - in rural Victoria.
Review by Gezzer Humperdink2 months ago
Great way to travel around Japan.
Review by Kidany2 months ago
Extremely prompt service, easy to interpret instructions. No hitches whatsover. Highly recommended and will use again next time we go to Japan
Review by Chrisaire2 months ago
The following "Condition of Purchase" should be prominently displayed on the Website and not be "hidden" in the "Terms and Conditions":
PLEASE NOTE: Once activated the Commencement Date and End Date for the JR Pass CANNOT be changed.
I would recommend that you provide the following advice:
During festival and holiday seasons, there is high demand for Shinkansen services.
Review by RobBos2 months ago
The best purchase we made for our month in Japan. So easy to use and very cost effective.
Review by Gabywtsss Crispi3 months ago
Great value, easy to use and quick delivery. I buy one every time I go to Japan.