It’s amazing to me how a company can be in business with customer service as bad as Janilink. 4 emails 3 phone Calls with the same customer service rep Mike. I was told I have never spoken with you and and I never saw your emails... hard to believe when he responded to all except for the question of what does your warranty cover?! if you’re reading this review look else where for your products or floor buffers.
Review by WikiPeebia Bualoy9 months ago
i ordered 2 products from this company , and after 13 days of waiting decided to call them and the guy who answered the phone acted like he didn't have time to speak and offered no apology that someone should have called to let me know that the item was out of stock, I can only assume it was probably his responsibility to do that con-sidering his non chalant attitude towards me.
Review by Rammit Madatova4 years ago
I shop with Janilink frequently, and they always take care of me. I can recall a time a few years back when I asked for a particular product that they didn't stock. Well, guess what? They ordered it for me and called when it was available for pick up. Thanks guys, for fantastic customer service!!
- Jarret Finley, Technician at Injoi Home Services
Review by Frank Gardino4 years ago
We have been doing business with Janilink for 20 years now and we are very satisfied. We do about 3 million dollars of business each year and we buy all of equipment from them. Great prices and customer service, ask for Mark!
Review by Jackdog4 years ago
We've been a customer of Janilink's for over 4 years, and it has been a great relationship. All of the guys who work there are knowledgeable and are a pleasure to deal with. Any minor issues that we have had have been resolved in a timely and professional manner. We will continue to do business with them for many years to come.
Review by NevsFromWest Ansems4 years ago
I purchased an order online for a Koblenz shop vac. I inquired about the order a week later as it wasn't shipping and I received a phone call stating that they just processed the order yesterday. I then received another phone call from AJ advising that due to an error on their website I was UNDERCHARGED for shipping. I advised that this was an error on their end and I agreed to the pricing showing at the time. I then received an email stating, "Hi Melissa, this is AJ with Janilink again. Unfortunately I can't send the order. The mistake on the website would make us end on the negative end. I deeply apologize about this mistake and I'm getting it looked into. Going to cancel the order and once again I apologize, if there's anything we can do feel free to give us a call."
Sometimes a company has to own their mistake and take the hit. What the company did not know at the time was this was a test unit to see if we were going to purchase 8 of the unit and over $6,000 in product from them in the next 30 days.
I am taking my business elsewhere as I will not work with a company that wants their customer's to pay for their mistakes.
Review by GTbMe4 years ago
THE WORST COMPANY TO WORK WITH! DO NOT PLACE ORDERS AS THEY HAVE ZERO CUSTOMER SERVICE. PLACED A SIMPLE ORDER 30 DAYS AGO HAVE NOT RECIEVED INVENTORY, & AFTER CALLING AND SPEAKING TO FOUR DIFFERENT REPRESENTATIVES NO REPRESENTATIVE KNOWS HOW TO ACCOMODATE A SIMPLE PURCHASE ORDER. DO NOT PLACE ANY ORDERS WITH THIS COMPANY BECAUSE YOU WILL NEVER RECIEVE INVENTORY AND OR NOTIFICATION THAT YOUR ORDER HAS BEEN CANCELLED!
Review by Rodessa7 years ago
I purchased 3M Easy Scrub Flatmop Starter Kit. I am very happy with the value. Janilink has the best price I have seen. I have not used the product yet but my friend has one and it looked so easy to use.
The only negative: I realize that Janilink sells chemicals and therefore probably the reason for a person over 21 needing to sign for the delivery but for orders like mine that involve no chemicals it would have been nice for that stipulation to be waived. I did not know about it when I ordered (maybe it's on website but I didn't notice it) and since I work during the day and my teenage son was not allowed to accept package I had to make arrangements to pick up pkg at a fedex office.
The delivery delema is the only reason I did not give 5 stars.
I am looking forward to using the product.,
Review by Grga7 years ago
I do a lot of on line shopping and no company does such a fast shipping as well as Janilink, I'm so thankfull for finding this great company.
Review by Gillean7 years ago
Very solid product! Shipping of the drill attachment scrub brushes was definitely quick! The brushes actually worked! My experience with janilink was great! Packaging of the product was excellent!!
Review by Chevette7 years ago
I have received my order in good time but one item was damaged. The handle for my mop head was bent. The package contained handles for 2 things and was in fine shape. I am sure the handle was bent before it was packed in the box. I sent an e-mail to ask for instructions about exchanging it but have not heard back yet.
Review by Celestial7 years ago
The title says it all. Didn't have to deal with customer service, but then again, that's a good thing. Already cleaned up a few times. Great product from ProTeam, just as I expected. And also, from Janilink
Review by Desikuri Elouise7 years ago
Been searching locally for a wax applicator forever. Up until now I could do it on my hands and knees. Not anymore! Older age crept in. Haven't used the applicator yet, but, I did inform a certain few people I know. That........Happiness is getting a new wax applicator" Thank you , thank you. Carole
Review by Nicklice Rucktooa7 years ago
The ostrich feather duster arrived very quickly. The length was exactly what I needed. However, the density of the feathers was a little skimpy compared to what I'd had. Also the shipping cost more than the duster. It was not that big a package so perhaps in cases like this it could have been shipped by USPS cheaper. I haven't checked so I don't know. I'm sure the charge was the Fed Ex minimum but that situation is ridiculous.
Review by Mentality7 years ago
This disinfectant has a great smell. After it's applied it has a light mint smell that isn't overpowering. We use this in people's homes after cleaning for a nice fresh touch besides the disinfection properties. The cost is low too. Thank you Janilink!
Review by YourLocalFarm Osypenko7 years ago
It was just what I needed to fix my machine. Quick shipping, good product
Review by YurBor7 years ago
I placed an order for a carpet extractor. They sent me an email and I confirmed the order and shipping same day and then I heard nothing for over a week. I called, and then my husband called and no one had any idea why it hadn't been sent out or what was going on, then they gave me an excuse one of the parts were not in. Finally I got the machine another week later. After the second use it started leaking water. I contacted janilink, sent them email with pictures and someone said they would contact the manufacturer. I have since sent 2 more emails and called 3 times and still no one has returned my phone calls. The machine does not work properly, it is leaking water profusely and is also making loud noises, all of which should not happen on a brand new machine.
Review by Shabbeer7 years ago
The ease of the website, and quick delivery made this purchase very easy.
Review by CuBrucestomer7 years ago
Janilink bills itself as the largest janitorial supply company in the country, but try buying some of their products listed and available on their website and you'll find a different story: they don't have it and never will.
Recently, I attempted to buy some wet-floor-signs. I chose one of the less expensive options, as it was a great deal. Over a week later, they called me to let me know that: 1. they didn't have that product at all 2. they weren't expecting to have that product anytime in the future 3. they weren't able to make any changes to the website to indicate that this product was unavailable/out of stock
After my order was canceled, I went online and ordered a similar (but different) wet-floor-sign. This time it was only 3 hours before the same person contacted me to tell me that separate product was also unavailable.
You might get a great deal and decent service from your purchase, or you might get a week wait and then be told it'll never come. Good luck!
Review by TheGuy Derrow7 years ago
I love this company because their prices are decent but what I love the most is they always ship their products in a timely manner.
Review by Msizi Zano7 years ago
Searching for products on the website is not very easy and products are a bit more expensive than the market. Howevere, purchasing and recieving stuff was easy and smooth. I would recommend using this website
Review by Tlady7 years ago
The products are very good, however I wish the website listed products by the case. I would also like to see more direct links from the home page to the floor stripping products. Product description is very clear. Ordering is very easy. Great company to do business with. Great products.
Review by Nadiah7 years ago
So far I have been extremely pleased with your company. I haven't used the product yet, we are waiting for our concrete to cure. I will get back to you when I use it.
Review by Artmir7 years ago
When an order was slow to process, I called and found out the product was discontinued and they did not have enough to fill the total order. They shipped all the remaining product with my permission, adjusted the bill, and handled everything smoothly. I could not be happier--especially since the product was at a FANTASTIC discount.