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Review by Rachel Hull2 years ago
Don’t get fooled by this company. A search for Girl Wash Your Face returned James Sale Online. The book was “in stock” and offered “free shipping”. I even entered my shipping address. A couple weeks later when I didn’t receive a book, or even a confirmation email, I reached out to the customer service email on their website (a gmail address). I was told I need to review the terms before purchasing. I said okay fine, but problem is I didn’t even get the e-book. I included proof of my credit card being charged but they insisted back and forth several times that I needed to give my order number. Well I have no clue what it was because like I said, I never received a confirmation email or email with a link to the ebook. I tried to resolve the issue with the company but they would not work with me so I have been to BBB (TONS of identical complaints all from the same timeframe) and here and will warn people anywhere else I can. It’s only $8, but the customer service I received was unacceptable. Had they just “re-sent” me the link to the e-book, I would have been satisfied even though I was misled.
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