Jafrum Reviews

Ordered Jacket and needed size bigger. The staff was helpful and courteous. Gave option of shipping or pick up at store. Lucky to be in Charlotte NC.

Shopped for a vest ended up getting beard oil also waiting for them to settle in they just relocated so I can go back I hope they will have a good stock of close outs they didn't have the helmet I wanted in my size hope they have better sizes

I ordered a NT-200 helmet from Jafrum, which was offered at a great price, much better than Amazon - but got VERY apprehensive after reading some of the reviews herein... Just received it today, on time as promised, and the helmet is GREAT!!! Customer service responded immediately when I emailed them inquiring about the order. I recommend them, and will use them again for my next buys for my Goldwing.
Congrats, Jafrum! :-)
Michael Buet
843-489-6505

I ordered a helmet from here and after I wore it once, a piece started to peel off. I contacted customer service and they were great. I told them what had happened, sent them some pictures of the damage and they said that they would send me another one. What I did not expect was for that helmet to come in the very next day! Will definitely be buying from here in the future. Highly recommend buying from here.

Pleasant, helpful, and courteous service. I always look forward to shopping with Jafrum

I find deals like no where else, good quality for the Prices!

I visited the Jafrum store, and received friendly helpful service. I bought a leather jacket, gloves and goggles, and I am very pleased with the purchases that I made.

Very pleasant, I walked in and was greeted with a smile and also was asked if there was anything that I needed, as I was just browsing, all my questions were handle and I selected my purchases and was on my way, very happy with my items, thank you again, I will be back soon, best regards Gerard

Got my bag I order so quick. Will order from here again.

Needed to exchange helmets. Very satisfied with service!

Purchased item instore and was given a 10% discound because of a one day promotion. Very pleasant experience.

I shopped in person at the Charlotte store. Great customer service and personal attention. However, my size was not available for the boots and helmet I wanted to purchase. I would not buy without a test fit first. But it was a nice day for a ride to the store so all was not lost.

I had a horrible customer experience with Jafrum and the Customer Service Manager (CSM) is one of the worst I have ever had to deal with. The sequence of events is listed below.

12/15/15 - I ordered the denim vest, Item # MV107Blue-XL.

12/17/15 - I received the denim vest via UPS.

12/17/15 - I inspected the denim vest immediately upon receipt and found a hole burned through the orange mesh and into the denim fabric with a charred black area around the hole.

12/17/15 - I called Jafrum Customer Service and explained the condition of the vest to the CSM who told me to send pictures of the damaged area to [email protected]

12/17/15 - I sent pictures of the damaged area to [email protected] but got no return call.

12/18/15 - I called Jafrum Customer Service and spoke to another Customer Service Representative (CSR) who said she would leave a post it note on the CSM’s door regarding my inquiry and forwarded my call to her extension. I left a message for the CSM but she did not call me back.

12/19/15 - I received an email from a different CSR in Jafrum Customer Service which stated, “Thank you for sending images. We will forward this to our team for review and we will get back to you soon with an update.” However, I did not get a call or email with an update.

12/22/15 - I called Jafrum Customer Service and the CSM answered the phone. I tried to update her on the limited progress of the case but she was rude and said she had not received the pictures. I told her that I sent the pictures to [email protected] as she had requested and got a reply from another CSR. The CSM logged into the CSR’s email and found the pictures but claimed that she could not make out the damage. I explained the damage again to her. She stated that they would not have sent me a damaged product and implied that I damaged it, which was insulting, or that it was somehow opened and damaged by the UPS Driver, which was absurd, but she sent me a return label to send the vest back to them.

12/22/15 - I sent the denim vest back to Jafrum via UPS.

1/11/16 - I checked my bank statement and saw that I had not received the refund. I called Jafrum Customer Service and spoke with yet another CSR after waiting on hold for approximately 20 minutes. She was actually nice and stated that my order had been submitted for a refund of the entire purchase price plus shipping charges. She gave me a return number and stated that the return was marked as a priority.

1/12/16 - I finally received a refund.

JAFRUM’S QUALITY CONTROL STANDARDS AND CUSTOMER SERVICE NEEDS A LOT OF WORK AND I WILL NEVER PURCHASE ANYTHING FROM THEM AGAIN.

order no. 390-00654597-SO :: Your Customer Care Case # is 116374.
on Jafrums website, i tried to write a review. it was negative, they took it down. four times.

here is the issue with Jafrum:
first, they sent me the wrong jacket, scu#MJ400 when the the order, confirmation email and packing slip all clearly read MJ470TALL. ok, bummer, mistakes get made. i get it, i understand.
when i wrote Jafrum and informed them as much, i was told i needed to prove it, and they told me i needed to send photos of the jacket and tag before they would pay for the return shipping, so that "we would be in a better position to review this and resolve for you."
i was at work, and asked my girlfriend to swing by the house, and get that done for me. she did, and so i forwarded them on to Jafrum as requested. they acknowledged they received the photos, that it was the wrong jacket, and then nothing.
eight hours later i was calling and writing them, asking what was the issue in getting me a return label? no reply. this went on for half of the next day, and when i finally was able to call Jafrum, (i work and don't have the luxury of making calls between 8-6 at my leisure) the woman i had the displeasure of speaking with could not have been any fouler or ruder. she told me that Jafrum would pay the return shipping, and they would send me my jacket out when they receive the return.
i explained that this was unacceptable, i will send you the jacket out tomorrow when i am not working, you send out the correct one and lets let them cross in the mail, problem solved. she laughed and said "that's not how we do business. we will wait until you actually return our merchandise first before we send you a second jacket."
i stated something to the effect that while i might understand that in most normal circumstances, this was their mistake, it was now Friday afternoon before a long weekend, and the weather was supposed to be amazing, i wanted to take an early October ride (10/3) through the Adirondack Mountains and having a new fall jacket for the ride was why i bought it in the first place. if they wait until they get it back, we are looking at Tuesday/Wednesday earliest before Jafrum receives it back, then 4-5 days before i get the replacement. c'mon Jafrum, work with your customers and help make a bad situation better.
...And here is where my jaw hit the floor. the woman i was talking with challenged me. "oh, its a long weekend? for who?" i told her it was Columbus day weekend, and post offices will be closed, so please, extend this courtesy to a customer who you messed up with in the first place, do the right thing and make it better. Jafrums customer service rep told me it isn't Jafrums policy to do such a thing, and besides, they were paying for the return shipping on the jacket, why wasnt that enough?
i asked if i could please speak with a supervisor, and i was hung up on.....
trying all i could not to become irate, i called right back, got another woman, and went through the whole scenario again. she also told me it was not Jafrums policy to trust that the customer will return the wrong jacket, so no, they will not send one out until they receive it back. i asked if it is Jafrums policy to take an orders, cash the checks, send out the wrong merchandise and refuse to go the extra mile to fix their error in order to work with/ keep a paying customer?
her response was an unbelievably snide and sarcastic "sir, we dont accept checks..."
wow.... ever heard of a figure of speech, Jafrum?
in the end, i did as i was told, and sent out the return jacket Saturday morning at 10;15 am October 10 at the UPS store. tracking number 125brv729098394###.
something like 8 or 10 days later, Jafrum had the same woman who was so rude to me call me. she asked me if i wanted the correct merchandise sent out, or a refund. i was floored. of course i wanted the jacket, why hadn't you sent it out? her response was that i didn't write a letter included with the return as to what i wanted. i explained that we had had a very long conversation, it was pretty darn obvious what I wanted. she said yes, well, thats pretty clear in my notes.
ok, well, why wasnt it sent out? i requested that she send it overmight, as it was almost 3 weeks since the time they cashed my check to now, and i still didnt have the merchandise. she said she would.
3 days later it arrived, shipped ground UPS
... and it was the wrong jacket..
yes, seriously
So, i wrote Jafrum, explained what happened, asked for someone to please contact me immediately. they wrote and asked me to prove it was the wrong jacket. here is the entire text of their email:
Dear Customer,
Thank you for contacting us.
Could you please send us the image of packing slip and item. You can be assured that this will be resolved for you.
////// end email from Jafrum /////
i sent them what they asked for immediately, and requested AGAIN, they they reach out and call me right away to help get this resolved.
i waited
and waited
it took THREE DAYS before Jafrum wrote. when they emailed me, they emailed me to say they will email me a return mailer.
>>>> Dear Customer,

Thank you for contacting us.

We will issue prepaid return label to return the item back to us. <<<<
that was two days ago. anyone care to guess if Jafrum has sent me the return mail label? anyone? Bueller? anyone?
no, they havent. instead I"M on this site, writing a review off Jafrum
so yea, the price is good, hooray for Jafrum.
but you better hope to whoever you pray to that your transactions with Jafrum goes smoothly, as they WILL NOT stand behind their mistakes, do nothing to make it right, and ignore you for weeks on end.
good luck with these guys if you are foolish enough to try your luck

I ordered a helmet over the weekend from Jafrum.com only because the fact that they were the ONLY company that "had them in stock". Find out 2 business days later (because I called personally) they had a back order on the item I've already paid for on my credit card! I don't understand why the website would say they have it in stock when they really don't! Here's the kicker; I emailed the company as well and the worker helping me online confirmed with me they had the helmet in stock and the order is being processed for shipping. They completely lied to me! How is this possible when the gentlemen over the phone is apologizing to me for not having the item in stock?! Seems like there's two different companies working together or something?! The gentleman over the phone says he will cancel my order, I went ahead and emailed them back to cancel my order just so "both company's" know and there's no misunderstanding. I will keep everyone updated with the refund situation because from all these other reviews, this will be another headache for me. Thanks a lot Jafrum... Thanks a lot

I have ordered a leather jacket, chaps, gloves, Arai helmet, Dowco cover, battery tender, saddle bags, and other accessories from Jafrum. Their brand of leather jackets and chaps were beautifully made, reasonably priced, and fits to to a tee based on the size description. All orders were received within 3 days except for the helmet which came in 5 days, all properly packaged. I had to return/exchange the cover since the website did not differentiate which would fit a bike with a windshield. I did not put the new size on the return form and had to leave a message during the weekend. Their staff was attentive, courteous, and efficient and called back several times the following Monday to ensure I got what I needed and explained how the loyalty bucks would be affected. I received my new cover in 4 days. I am sorry others had bad experiences but just wanted to post this in all fairness to Jafrum.

I live in Charlotte and go by to pick up my purchases. I was in a motorcycle dealership the other day looking for a trickle charger. Jafrum was half the price and has it in stock. They have always had what I am looking for. I have purchased many times, and will continue to do so.

Went to new store location on Hutchson McDonald Road. The new show room was much larger then Jafrum's Old location. I called ahead to make sure they had the items in stock that I was interested in. The sales help assist me right away and was very responsive to all the items I wanted to look at. I was very happy with the assistance I received and check out was quick and very pleasant.
Only issue I had was some items I wanted to purchase was not in stock at this time but I was told they should be getting new stock soon

I stop in there about every three weeks when im working down there and have a pleasant visit each time

Jafrum TOTALLY sucks and will steal your money. DO NOT BUY ANYTHING from them. They are liars and thieves. Go to BBB NC and file a claim against Jafrum and hopefully you will get your money back or at least save someone else money, time and frustration.
Spread the word on all social media sites as well. Jafrum needs to be held responsible for their criminal acts.

They're holding my money for about 2 weeks now. I ordered a helmet that isn't in stock. Even though the website clearly said it is. It's not funny because they've been saying for a week they're going to issue the refund to me. At this point, I'm planning on filing a chargeback and dispute because of the difficulty it is to deal with them. With all the negative reviews about them everywhere- I wonder how they're still in business. I'm guessing they might need to hang onto my money for an extra 2-4 weeks like a Ponzi Scheme. If you do a quick search on their company, you'll see many negative reviews on their products. I'm glad I didn't purchase any of their Jafrum branded " inspire " items. http://www.jafrumsaddlebags.com/uncategorized/another-horror-story-about-jafrum-quality-products/

I doubt they are even a real company at this point. I ordered a AGV helmet and it didn't have any tags on it, looked ridiculous because it was practically worn, and didn't even come with a bag like they are supposed to. When I contacted them they said they will take care of it and haven't done anything. They keep giving me the turnaround and say if I ship it back without any tags or a helmet bag they will not refund my money. BUT THAT IS HOW THEY SENT IT. THEY SELL USED STUFF. I HAVE PICTURES TO PROVE IT. My friend ordered from Revzilla and he couldn't be happier. I wish I never came across this site. Trust me, do not order from them, even if it is a few bucks cheaper. You are better off paying more through real sites or even better yet just go directly to a local store to pick up gear.

First of all if I could post less than a star I would. My biggest regret is that I did not read the other reviews before ordering. Anyone who orders from these people is asking for trouble.

I bought two leather saddle bags a while back from Jafrum, which they still sell today. Unfortunately the did not fit the bike I had. I kept them in the original boxes in my garage...UNUSED. I recently got a bike they fit and put them on. I had them on for maybe two months or less than 500 miles. I put me and my girlfriends valuables in them and drove about 20 min to a UCLA game. Soon as I parked I realized the bag was gone. Panicking I went back and drove the whole route twice to look for it. Not fun driving and looking. Put up signs, an ad on craigslist, went to the police station...everything.

The only way this could have fallen off the bike is the zipper just came undone. I emailed Jafrum to kindly ask if there was anything they could do considering that the lost bag had nothing to do with me. They asked for the receipt, order number etc, which I furnished. They give me the "its out of warranty and we don't carry that model anymore (since 2014)". First of all they do carry it, cause I went on their site and it is listed for the same price just with a different number. The point is this isn't a bag that had been used with a bunch of miles on it. LESS THAN TWO MONTHS! I told them the zipper would come undone if it was 100 years ago or 100 from now, but they refuse to accept any responsibility. Never mind the fact that all our stuff is gone and I am just asking about one bag. Don't waste your money with these people. If something goes wrong they will hang you out to dry.

Short story is that it took a very long time for two orders to arrive. Then had to return for size exchange. Over a week later I contacted them for info and they said they had no record of one of the returns. I had to send them the tracking numbers so they could find them. Then they said one item would be arriving in 2-3 business days. Three business days later, I get notices from UPS that they were only sent that day. I wrote back and said they lied. They gave a "sorry, not sorry" email and doubled down on their lie. But the UPS tracking info I have now proves they were not sent as promised.

I only can say 1 word about them. Trash Jafrum junk. Or at very least don't make the mistake of buying their own branded items. Just a warning that they don't stock very many items.. shipping took about 2 weeks when I can order crap from ebay that'll show up faster from CHINA. Shows the level of customer service commitment they have.