Jadrolinija Reviews

Today I needed to pick up a piece of luggage from the ferry in Supetar that the airline lost.
Bit of a nightmare trying to coordinate the timing of getting the luggage and the bus schedule.
When the ferry arrived in port I had 10 minutes to get the luggage and get back on the bus.
When I approached one of the Jadrolinia employees with my dilemma he immediately stepped into action, got me the luggage, carried it for me from one end of the ferry to the other....his name is Marijo V.
Thank you Marijo! Without your help I would have missed my bus.
Hvala puno!

I got 45 mins prior to departure but still missed my ferry from Bari to Dubrovnik.

How? A mix between confuse guidelines in the booking receipt, lack of information and non existent customer support in the terminal.

And I was not even with a car...

Update: In the booking receipt there are confusing guidelines about a check in time (no information when the check in or the gate close) and how it is just to change it to a ticket. Even in the representative response it is not clear which is the terminal and that the check in offices are THREE KILOMETERS away from the (quoting the still confusing representative response) "Passenger terminal-Marisabella Area, entrance: Varco della Vittoria"