We collate all the best reviews from around the Internet so you can view them in one place
Review by Carlos Guerrero11 months ago
I returned the sunglasses because they didn't fit me, There was nothing wrong with them. Sent an email asking about the return and refund process, they reply to my email 5 days later telling me to ship the glasses first, then they will refund the money. I shipped back the glasses on 01/23, USPS delivered the package on 01/24 its been 3 weeks and no refund, I have sent multiple emails asking for a status, no answers, nobody replies my emails, so now I have no sunglasses, my credit card charged and NO answers from Jade Black.
Sourced from Trustpilot
Review by Yuki Enomoto11 months ago
I ordered a pair of prism glasses last week. I followed up with Jade Black through email and haven’t heard back. Prices might’ve been too good to be true? Hopefully not.
Sourced from Trustpilot
Review by Patrick Stenman11 months ago
Quality of glasses is very good. Case is little bit fragile. For the price of 50$ this is the best choice in the internet. Help support isn’t best but after some problems I received the package.
Sourced from Trustpilot
Review by Abdullah Khan11 months ago
I would like to start with "wow". I bought jade black Euclids and commanders and i am totally in love with them. They had the same heft and quality as of high end brands if not better. At the same time they are polarised and are being sold for $49. I don't know how they are doing it but they surely are saving us from getting ripped off. And oh how can i forget that it just took 5 DAYS to ship from USA all the way to middle east Doha Qatar. Straight 5 stars from my side with no hesitation. Keep up the good work guys. And it's the first time i have been so surprised by an online shopping store. Best experience ever. Cheers!
Sourced from Trustpilot
Review by Caleb Hysell11 months ago
I won’t lie, I was skeptical when purchasing for only $50. I got the blue light prisms. The shipping took longer than expected, but once they arrived I was blown away by, not only the quality of their product, but also the shipping wrapping. It had plastic sleeves on both ear pieces and a full plastic wrap over the lenses. The carry box is like nothing I had seen before, and is top of the line. 10/10 would recommend and I will be purchasing a set of sunglasses in the future. They could easily sell these for $100 or more. Awesome quality. Keep up the good work. You’ve gained a lifelong customer
Sourced from Trustpilot
Review by Jeycob Mata1 year ago
The best store ever, great glasses
Sourced from Trustpilot
Review by Marc Andrew1 year ago
Glasses are too tight, which I believe are giving me headaches. Do you guys have an eye doctor on your team verifying the fit before sending them out? Very tight in the nose area too. I compared to ray band in store and their fit is wider.
Sourced from Trustpilot
Review by Jose Cortes1 year ago
Great response time and easy to work with.
Sourced from Trustpilot
Review by Mr.Atlas1 year ago
They are hands-down the best brand I’ve ever worked with. I love my commanders. I had them stolen from me. I reached out to them they responded really quickly. They were nice, simple, and very easy to work with. I don’t think I’ve dealt with better customer service in my life. Besides that the glasses are phenomenal. I love the polarized. And they fit me phenomenal. I get compliments all the time. People ask me how much I paid for them and when I told him $50 they think I’m lying. Greatest purchase I’ve ever made
Sourced from Trustpilot
Review by Delbert Su1 year ago
I had a problem with a missing delivery, which is definitely not their fault, but as the buyer, they’re who I turned to after asking family members if they’ve seen a delivery. At first, the customer service representative was unable to help too much and was a little slow to respond, but the second email that I sent had a response that came back extremely quick after I asked for help on the JadeBlack Instagram page. They then sent a replacement, which I have to say is very kind. All in all, not bad.
Sourced from Trustpilot
Review by Vidur Bahal1 year ago
No issues, helped me exactly the way I wanted. 5/5 starts.
Sourced from Trustpilot
Review by Bryan Sierra1 year ago
Great customer service! Very responsive and fixed my issue very quickly.
Sourced from Trustpilot
Review by Pink1 year ago
if you buy these, hold this L
Sourced from Trustpilot
Review by Ben Boulos1 year ago
I had an issue with receiving my frames being slightly bent. Custumor service promptly responded to my complaint and sent me a new pair for free! Excellenct customer service and response time, A+++.
Sourced from Trustpilot
Review by Kabilan Thavachelvan1 year ago
They sent me an expired coupon code. After I made my purchase without any coupon, they sent me another code right after. By considering my already made purchase I got a refund of my purchase.Great service!
Sourced from Trustpilot
Review by Rich Coquioco1 year ago
Very impressed with the products! Great quality sunglasses, and what’s even better about these guys is when I had a small issue with one of the items I received, they responded right away. I highly recommend purchasing from Jade Black. I’m greatly satisfied with the products and even more satisfied with their customer service.
Sourced from Trustpilot
Review by Jared K1 year ago
I was very annoyed that the product I received was missing a piece. However, Jade Black’s team was quick at offering a solution that satisfied my needs
Sourced from Trustpilot
Review by Thong Nguyen1 year ago
The customer service was excellent
Sourced from Trustpilot
Review by Gee1 year ago
Great products and great customer service. I ordered a pair of sunglasses from the first collection they made, back in February. Five months later, I noticed an issue and brought it up to their customer service. Despite being outside of their refund/return window, they worked with me to rectify the issue. I've ordered two more pairs of sunglasses from the summer collection and will gladly continue to do business with this company.
Sourced from Trustpilot
Review by David Moise1 year ago
The customer service has been very swift to answer my emails, it has been very helpful with providing me the information that I needed.
Overall, it was great! 10/10
Sourced from Trustpilot
Review by FaZe Vaporz1 year ago
I rate them a 5 star because, they help you pretty quick when you have an issue.
Sourced from Trustpilot
Review by Mario Paez1 year ago
I just got the commanders glasses and they are good for their price. The design is great. The only issue I have with them is they are not the same quality as ray bans. These glasses we advertised as being able to compete with Ray Bans but I disagree. They still are good quality but I wouldn’t say they are equal to ray bans. I held my girlfriend’s ray bans and compared them to my commanders side to side and the weight difference is noticeable. The lenses on the ray bans are better quality as well.
Sourced from Trustpilot
Review by Ayrton M1 year ago
Jade Black's customer service is hands down the best. Contacted them about an issue I had with my product and within a matter of minutes they were able to resolve it. Definitely recommend Jade Black and all their products!
Sourced from Trustpilot
Review by Dinesh Parekh1 year ago
Awesome quality and well designed - Fits so well.
Sourced from Trustpilot
Review by Kyle Padernilla1 year ago
They really helped me alot when I was placing my order! Very fast and easy to reach too. 10/10 customer service.
