No issues, helped me exactly the way I wanted. 5/5 starts.
Review by Jazlyne3 months ago
I had a problem with a missing delivery, which is definitely not their fault, but as the buyer, they’re who I turned to after asking family members if they’ve seen a delivery. At first, the customer service representative was unable to help too much and was a little slow to respond, but the second email that I sent had a response that came back extremely quick after I asked for help on the JadeBlack Instagram page. They then sent a replacement, which I have to say is very kind. All in all, not bad.
Review by Bobearl3 months ago
I was very annoyed that the product I received was missing a piece. However, Jade Black’s team was quick at offering a solution that satisfied my needs
Review by Jesuit4 months ago
The customer service has been very swift to answer my emails, it has been very helpful with providing me the information that I needed.
Overall, it was great! 10/10
Review by ItsChrisBenn4 months ago
Very impressed with the products! Great quality sunglasses, and what’s even better about these guys is when I had a small issue with one of the items I received, they responded right away. I highly recommend purchasing from Jade Black. I’m greatly satisfied with the products and even more satisfied with their customer service.
Review by Terranean4 months ago
The customer service was excellent
Review by Teralyn Spoolman5 months ago
I had an issue with receiving my frames being slightly bent. Custumor service promptly responded to my complaint and sent me a new pair for free! Excellenct customer service and response time, A+++.
Review by Mayoni5 months ago
Great customer service! Very responsive and fixed my issue very quickly.
Review by Surbjit5 months ago
I rate them a 5 star because, they help you pretty quick when you have an issue.
Review by Chaderick5 months ago
Great service contacted me right away keep everything up!
Review by Artyboo5 months ago
if you buy these, hold this L
Review by WendB5 months ago
They sent me an expired coupon code. After I made my purchase without any coupon, they sent me another code right after. By considering my already made purchase I got a refund of my purchase.Great service!
Review by Kremer6 months ago
Awesome quality and well designed - Fits so well.
Review by Nabafat Detect6 months ago
Great products and great customer service. I ordered a pair of sunglasses from the first collection they made, back in February. Five months later, I noticed an issue and brought it up to their customer service. Despite being outside of their refund/return window, they worked with me to rectify the issue. I've ordered two more pairs of sunglasses from the summer collection and will gladly continue to do business with this company.
Review by Housssm7 months ago
Jade Black's customer service is hands down the best. Contacted them about an issue I had with my product and within a matter of minutes they were able to resolve it. Definitely recommend Jade Black and all their products!
Review by AWaters Falcis9 months ago
I just got the commanders glasses and they are good for their price. The design is great. The only issue I have with them is they are not the same quality as ray bans. These glasses we advertised as being able to compete with Ray Bans but I disagree. They still are good quality but I wouldn’t say they are equal to ray bans. I held my girlfriend’s ray bans and compared them to my commanders side to side and the weight difference is noticeable. The lenses on the ray bans are better quality as well.
Review by Ahdan9 months ago
Very quick response and extremely reliable and friendly
Review by Ilpyung DeFaber9 months ago
The glasses are top notch. When I had a concern regarding my glasses customer service replied within 10 minutes! Great experience
Review by Lhva Odellick9 months ago
I bought 4 pairs and the quality is great!
Also the costumer service is awsome. They answered my emails really fast.
Review by Jahpet10 months ago
They really helped me alot when I was placing my order! Very fast and easy to reach too. 10/10 customer service.
Review by Rauarangi Stoneystreet10 months ago
Excelled customer service. Had a problem with my order and they took care of it ASAP.
Jade Black is rated 5.0 based on
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4407 Queens Blvd, Floor 1