Jack And Jones Reviews

The clothes were pretty poor quality but I guess that reflects the price tag.

The main issue is the speed of delivery but also returns. I send mine back over two weeks ago and they ONLY just acknowledged that they're processing it

Everything is sent and returned via a warehouse in Poland ... it's ridiculous

The return was falsely credited. I ordered 5 clothes, returned 2 of these and kept 3. Still they charged me of 4 clothes. And now electronical invoice from payment intermediary is on pause, because I complained about this and it has been about 6-7 weeks on pause.

Cool. i love it

Jack and Jones is the best mens clothing company in the world. Everything looks amazing and is durable and very well built and designed. I recommend Jack and Jones to anyone!

I went to the store in Crawley’s mall with friends and found some trousers that I wanted to try on. I asked the staff member if I could use the disabled changing room as I have cerebral palsy, she said if I could use the non-disabled changing room as the disabled room had clothes stored in it and it would be ‘inconvenient’ to move them out. I didn’t want to spend the next 20 minutes arguing with them to allow access to the disabled changing room. I had to use the non-disabled room which was not easy for my and would have been impossible for anyone in a wheelchair. This is probably discrimination and should be addressed, please don’t use use the disabled changing room as a store room. Your ‘mission statement’ talks about being ‘a brotherhood, a club, a community’. You pride yourself on being an inclusive brand, which is clearly not the case.

Hi, How can I send you my email address, it can’t be added on Tustpilot?

Poor delivery service, it’s so slow and takes forever for your items to arrive. Not enough information given on the tracking system. First time I order from their website but I think it’s the last. Ordered my goods on 3.8.2019 and yet they still not arrived after 6 days (9.8.19) it’s a bad joke.

Not sure why this has such bad reviews so take what I say with a grain of salt if you don't live here, Ottawa ON.

Retail stores:
I've been to two jack and jones stores in Ottawa, one in the Rideau center and the other at St. Laurent. Both stores were super friendly, well kept. They are extremely helpful and patient and is actually the reason a lot of my clothes come from this brand.

Online Stores:
I used the online jack and jones on bestsellers even more. The site always has sales on and great prices. The clothing is always of lovely quality with 0 signs of damage upon arrival. The online support I see for other user has been a problem but for me it has been fast and friendly. I've never not had them respond when I attempt to contact them.

Overall I've spent a few grand at these stores and have never once had a problem. Again I'm in Ottawa Ontario so if you live here this review 'should' directly apply to you.

I had bought some pant and other than the material for the pockets wearing out relativey fast, I had enjoyed the product. My wife even stiled me in a pair of shoes. However, I'm really disapointed that they, Langestrasse 61 32756 Detmold would not return a pair of uderwear that I bouth the day before. I had not tried them on but pulled one out of the package and was discontent that the sdvertised underwear on the manican was not the same as I bought. When I tried to return them and explained this he refused due to hygeen purposes. The sotr should have ate the loss to keep a customer! There was nothing wrong with the product except it was not the one advertised that they sold me! WHATEVER! I know I'm only one customer but they have lost all of my future business for buying ANY of Jack & Jones products!

You asked for my order number this was it 9507563990 I received my refund but was disappointed that there was no option of a reorder at the same price. I've always loved jack Jones clothing for there quality style and price and have many items. Due to a closure of my local store I now have to order things online which hasn't been the greatest experience.

Whatever you do, do not purchase goods via the Bestseller Jack&Jones online store. Customer service is at the very least woefull and rude, delivery takes for ever, using online chat results in nothing short of a could not care less attitude, when you do find a UK contact number you are told that the UK country managers do not speak to customers, the online contact staff will tell you 'you can cancel the contract, but you cannot cancel the goods' even though they have not arrived. By the middle of next week, I will have a UK complaints Bestseller web site up and running as i am aware in the short time that I have been making enquieries that i am one of many with such complaints. BUYER BEWARE.

I ordered £162 of goods on 30th December, received an e-mail on 3rd of January to say my order was on it's way. On 6th January Hermes confirmed it was on its way to the courier.

Since then, nothing, no further updates from Hermes, no response to my e-mails & telephoning is impossible,

I think 9 working days is surely enough but it's not the wait that concerns me but the lack of communication & reassurance that my delivery is still coming.

money has come out of my account for an order i had placed yet there is no confirmation email to show me my order information and if i go to the order section of my account there is nothing there. not sure if i have been scammed but if not then this service is completely awful.

i have also sent an email about this but they are yet to respond

The wores company i have ever known from no customer service!!! They will not reply and when they finally do, we can help you as we only deal within India and give you a different email saying that you can get help form here but never get back to you stay clear away from this company if thats what you can call them.

Complaint to Debenhams
To whom this may concern


I’m contacting you as iv had three incidents in your Exeter store where iv been over charged, the first incident was on the the 17th November when i purchased a pair of jack jones jeans which had 30% off the price was £65.00 got to the till and would of been charged £65.00 had to tell your staff member at the till it was 30% off even the other member of staff next to the lady that was serving me know about it the 30% off i told them that it was not very good for your customers as they would end up paying full price if they was buying 5 or 6 item were you would not notice.
Second incident 24th November was mens trousers picked up two pairs one with 20% that was fine got 20% off the other had half price on the rail all the same blue trousers got to the till only 20% .
The third incident on 25th November bought the same jack jones jeans as i liked them that much and again 30% off was never given i had to ask again i asked to see a manger and i was told that there was not a manger there in store which is crazy i asked who is in charge i then was told by the Young man that was serving me that he was in charge i said to him well this is the third time that this has happened to me and that it’s not on,in front of all you other customers and he did not no what to say to me not someone that should be in charge in my eyes customers should not be treated this way


Dear Customer,

Thank you for your enquiry which has now been passed to our Customer Services Team for investigation & response. Your ticket number is 2310649-1543183

Your enquiry is important to us and the team will endeavour to reply within 48 hours, except for weekends and Bank Holidays when it may take a little longer

This email is for information only please do not send a response.

Kind regards,
Debenhams Customer Services



Debenhams
Dear Name removed

Thank you for taking the time to contact head office with your complaint regarding the pricing not being correct at the till point, we appreciate this is very frustrating for a customer having to prompt a member of staff to get the correct discount.
We have now contacted Jack & Jones head office to highlight the issue you had received in store, they have informed us that at present there stock isn't live for discount on our till system and aim to rectify it as soon as possible.
We have informed all menswear staff of the Jack & Jones promotions and will endeavour to do our best with customer service at the till point at this busy time.
We would like to forward you in the post a £10 voucher as a gesture of good will due to the frustration you had received at the till point, at a time that is convenient please can you forward me your address or you are welcome to pop into store, which ever is more convenient.

Kind Regards,

Name Removed
Menswear Sales Manager


Thank you for your email.

Your enquiry will be forwarded to the relevant colleague in our organization.

We will get back to you as soon as possible.

Thank you for your patience.


Thank you for your email.

Your enquiry will be forwarded to the relevant colleague in our organization.

We will get back to you as soon as possible.

Thank you for your patience.

Thank you for your email.

Your enquiry will be forwarded to the relevant colleague in our organization.

We will get back to you as soon as possible.

Thank you for your patience.

Best regards
BESTSELLER A/S

No repones from the link given from the email from jack jones, no one has contacted me what a joke of a company i never told them i was going to post this review but they just don't care about what there customers think!

Got a reply from Jack jones!! now it's posted on here funny that did not want to no before when i was sending there customers service team emails about them not given the 30% as advertised in Debenhams store, well gess what i don't want to speak to your customers service as they are non-existent and do not want to waste any more time, it's pretty clear that your customers service are terrible as show on this feedback site.

Jack jones reply again with the exact same message no contacted details for a manger do they even have a manger?

Still no sign of parcel still in Poland apparently. Take my advice and never order anything from this joke of a company would have rated no stars but site wont let you

I have not yet received the Jacket for which I had placed order on Dec 26th.. Useless website shows it as "Fulfilled", however I have not received anything!!.
The tracking number provided says "Item scanned" but when I call the Canada Post, they say "They have not picked the item at all". The physical package was never put or scanned in their truck!!!. I do not know what the heck is happening. I am trying to call these guys for eternity but get to hear the same frustrating Voice mail. I have left all my details several times but no luck!!!. No one is contacting!!!. LOOKS LIKE THEY JUST IGNORE THE CUSTOMERS AFTER LOOTING MONEY
I had initiated chat session last week only to find a very unprofessional, RUDE, and totally UNFRIENDLY staff, who had no manners on how to talk to a customer.
No one answers your query.... They charged my card and now I am left with nothing but a charge on my account for $XXX....
I want my money back as I do not want the sick jacket that never came... II WOULD NEVER EVER SHOP AGAIN WITH THIS RIDICULOUS BRAND AND WOULD STRONGLY RECOMMEND OTHERS TO SAVE YOURSELF FROM THIS COMPANY...!!

Returned an item over 2 weeks ago to the store and STILL havent recived my refund?!

I ordered my items on 26th December and received a dispatch email on 27th. Nothing shows on the Hermes tracking and both my emails have been ignored. I need to know whether these items are coming as they are for a birthday present. This is shocking customer service and I will never be using this website again.

Reading the reviews, it seems to be a common problem. Over a week in and still awaiting delivery.

Ordered a shirt 10 days ago, been handed 3 different emails for 'customer services' only to find that they will look into my querey within 5 working days??!! No company I've ever used takes that length of time to chase up an order. All I want is a delivery date. If I have to wait another 5 days just to get that I want a refund.

I ordered TECHNICAL PARKA COAT small size which worths 200 euro( I paid 120 euro on Black Friday sale price). Was waiting for 2 weeks for the delivery, then they posted me a hoodie which worths 40 euro.They took 120 euro from my bank account, then post me a way cheaper item which even I dont want.Are you having a laugh.

MY ORDER MUMBER is 9507294590

Great clothes, but why oh why do they continue to use bloody Hermes?! I was out when the parcel arrived, so what did the courier do? Left the parcel, (which has 'jack and jones' printed on it in big letters,) at the front door, in plain view. Im stunned that it wasn't stolen. J and J - do yourselves and everyone a favour and drop Hermes.

I just had a reply to my recent email. I was asked to provide the store info. 1200 st_ Lauren. My invoice # 2150190592. My next receipt was right after this purchase. which they could have simply use that invoice # to find out what was the invoice # for my next purchase and issue a stor credit.

Worst online shop I've ever used. No UK customer services phone number, despite every other country having one. Hermes tracking has said they are waiting for the parcel (and have been for 5 working days!) Emailed in to chase order to get a reply saying it'll take 5 working days for a reply. Quick to take your money though. Will never buy from them online again.

Do yourself a massive favour and do not order direct from this company.

I've been waiting 10 days for a delivery with no updates.

I emailed customer service and the auto-email says they'll respond in 4 days. That tells you all you need to know about how they view their customers.

I got a response to my email saying they'll have to check what's going on which would take a couple of days. There's no reason why it should take that long. Two days later and I've not heard anything back.

The UK phone number doesn't work either.

They simply don't care.

Third class product i hav purchase Jacket 1 year ago n this year i see my jacket is very bad condition n