J.Crew Reviews

Given the site was offering a deep discount offered online so I thought I would tried J. Crew. I order 2 pants, one for my 8 years old son and one for me, size S. Both he items arrived did not match the photos but I figure my son's pant is alright since he will grow. But mine was at least 2 times bigger and wider and just not possible for me to wear. I didn't need to get a refund but was hoping at least I could return and get a store credit or to exchange another item even if I need to pay for shipping. But guess what, ABSOLUTELY ZERO RESPONSE from J. Crew. I tried both their website and also writing an email, just NOTHING! This is the worst fashion company ever, no wonder why I have not order from them before and will never order from them.

I received a pair of shoes from J Crew. Upon immediate inspection I noticed a few issues with the shoes. They had the security tag still attached which is very odd. They were clearly worn which was evident by the wrinkly footbed inside, blackened bottom, and foot odor emitting from the shoes. To make matters worse, the shoe had two deep scratches on the back. I reached out to J Crew and did not receive a response so I emailed in again... still no response. Finally I decide to chat and call in. They were unable to offer me another new pair but suggested I wait until they come back in and would price match the original order. Based on the condition I received the shoes, and after wearing them for an event that I had ordered these shoes for, I was certain they would do the right thing and refund me and let me keep the shoes so I could pay a cobbler to fix them or at least paint over the scratch. Instead, they offered me a mediocre discount off an already terrible order. What a joke, they also tried to flaunt the free return label? Stay away, order from somewhere that cares about their customers.

It's easy to think returns are free but I think that is for US residents only. It's only when you read the fine print that you realise holy sh#t I have to pay for return freight if there is something I don't like.

I had known about J. Crew for a long time so I thought I'd give them a chance, dipping my toes in the water so to speak with the purchase of 2 crew neck sweaters. I mean, how could you go wrong, right? And given their price points they must be good quality.

Both tops were very flimsy in terms of construction and fabric. Mark my words, the quality of J. Crew products from my experience is no better than GAP or Banana Republic, both of which are significantly cheaper. I have to wear the one I kept with kid gloves or it will lose shape very easily. The other one simply didn't look the same colour as on the website so I sent it back. That's when I got stung with the huge (HUGE) bill for their third-party courier service which was very poor since it took months to reach its destination. They tried to claim Covid-19 as an excuse but I have had other deliveries arrive from the US in 10 days during the same time.

Company has been struggling since blowing through two CEOs and a lead designer. Quality
Is falling and they are trying to firesale their goods while going through a bankruptcy. Many orders ultimately get canceled because of poor stock management. All of this has resulted in a huge degradation of service and leaves the customer wondering what the point is. Long gone are the days of limited, quality goods and top level customer service. As a customer my only hope is one day another brand takes up the helm of what J. Crew used to be

I love JCrew T-shirt's! Unfortunately, not even 24 hours of wearing this T-shirt it has six holes. Bought ten of the same T-shirt's. Extremely disappointed.

What a disappointment. Worst customer service! J. Crew is so extremely disorganized. They did not get the items I ordered to me. I do spent a lot of time over email and on the phone trying to correct the problem. In the end, I gave them my money and have no clothes and no refund to show for it. And not a single person in that company cared or had the brains to make it right.

Since it is pandemic the only way to shop is online. Ordered a few items - i live in the UK so the shipping took 2 weeks. Somehow other companies manage to do way shorter times even when shipping from different continents. I kept few items and wanted to return the ones that doesnt fit. No labels or easy returns process that we are used to here in the UK with many other brands and online shopping platforms. Emailed the address given - the person responds once a day (at night as i assume they are based in the US). Supper slow and not responsive, taking days for a simple thing like sending me instructions (labels that you need to print yourself!!! and that costs £35 !!!!! - have they heard of the modern technology? QR codes or at least shipping labels included? Who prints these days!????
Such an old way of doing business, not easy and frictionless and no where on par with the rest of the industry. I definitely will not shop again at j crew, too much hassle! and lets see if i get a refund!

Finding two holes in a practically brand new J.Crew sweat shirt tonight I paused to looked back and realized that ALL my J Crew items have worn through into too thin to wear, or torn, or full of holes, and unwearable in a relatively short time - especially in comparison to my other clothes. I have been blaming myself, the way I care for my J Crew clothes (not hand washing each item every time) through the years. But I use gentle cycles. I use cold temperatures, and I do not put the clothes in the dryer. I notice I do not get to wear them that many times before it happens. It is dawning on me that J Crew just makes crappy clothes that don't last. Makes you have to buy new clothes! Maybe that is what they want. Quality clothes if cared for should last. These are not quality clothes. I hear they may go out of business. Maybe people are tired of paying too much for clothes that fall part.

On the last item I ordered I asked why the site had no option for me to post a review and they replied that not every customer is given the opportunity to review their purchased items. I just learned that this dishonest practice is called “review gating.” “Review gating refers to when a company only sends happy customers to review sites.” As a consumer it is important to be aware of this... it means the reviews you see on J.Crew are not a comprehensive representation of people’s feelings on the product.

On another note, I ordered a pair of shorts on June 4th, and today is June 20th, and they still haven’t arrived. There shipping is consistently disappointing.

I was always afraid to purchase items online. This situation, even more, proves that I should not have done it. The terms of delivery are too long and the item is of low quality.

JCrew was once my favorite! But the quality and customer service as of late has left me never wanting to shop there again! I recently purchase 3 cashmere sweaters ($98 Each bc my teacher discount wouldn’t apply to the nicer items) One sweater was a full inch and a half smaller than the others. Due to corona virus impacting my area so badly (Long Island, NY) I contacted customer service and asked for a replacement sweater and an extension for the return (similar to Zappos return policy). I explained that I was fearful of going out as we are in lock down and I’m recovering from breast surgery. They denied this request. Too boot, the agent informed me that the sweater inventory For my size and color was running low and I would need to purchase a second NOW to guarantee the purchase. I was told that once they received my return, I would be refunded, but that this process is several weeks behind due to the virus- this meaning my $98 refund would be delayed.
With no other option, I bite the bullet and purchased another sweater. I venture out and return the defective one. It has been 11 days and currently I wait to be refunded.
The second sweater arrived yesterday. To my ultimate frustration, it is damaged with oil stay around the left collar. I Took photos of it and I called Customer Service. The gentleman informed me that they can only process a return. That I can buy a 3rd and wait to be refunded.
So let me get this straight- you want me now to lay out $300 for a sweater and wait to be refunded $200 for the next three weeks? Or just return it and wait to be refunded my $200 and never receive the quality sweater that my teacher discount wouldn’t even apply to?
As a big business, the fact that you think the customer should be without $200-300 while we wait for you to get your act together is CRAZY. How can your rep close the conversation with- “sorry about that , is there anything else I can help you with?”
Really??? You haven’t helped me at all!! You have my money and I have nothing!
Going forward, my money will go to Vineyard Vines.

Good bye to poor costumer service at J Crew and hello to Vineyard Vines
JCrew was once my favorite! But the quality and customer service as of late has left me never wanting to shop there again! I recently purchase 3 cashmere sweaters ($98 Each bc my teacher discount wouldn't apply to the nicer items) One sweater was a full inch and a half smaller than the others. Due to corona virus impacting my area so badly (Long Island, NY) I contacted customer service and asked for a replacement sweater and an extension for the return (similar to Zappos return policy). I explained that I was fearful of going out as we are in lock down and I'm recovering from breast surgery. They denied this request. Too boot, the agent informed me that the sweater inventory For my size and color was running low and I would need to purchase a second NOW to guarantee the purchase. I was told that once they received my return, I would be refunded, but that this process is several weeks behind due to the virus- this meaning my $98 refund would be delayed.
With no other option, I bite the bullet and purchased another sweater. I venture out and return the defective one. It has been 11 days and currently I wait to be refunded.
The second sweater arrived yesterday. To my ultimate frustration, it is damaged with oil stay around the left collar. I Took photos of it and I called Customer Service. The gentleman informed me that they can only process a return. That I can buy a 3rd and wait to be refunded.
So let me get this straight- you want me now to lay out $300 for a sweater and wait to be refunded $200 for the next three weeks? Or just return it and wait to be refunded my $200 and never receive the quality sweater that my teacher discount wouldn't even apply to?
As a big business, the fact that you think the customer should be without $200-300 while we wait for you to get your act together is CRAZY. How can your rep close the conversation with- "sorry about that , is there anything else I can help you with?"
Really??? You haven't helped me at all!! You have my money and I have nothing!
Going forward, my money will go to Vineyard Vines.

I ordered a cashmere sweater in mid March and was promised that it would ship but not right away due to the Corona Virkuks and shorter staff. Now I find out a month later that J Crew is saying "your item will not ship until the retail stores reopen". If that is the case, then J Crew needs to state this up front and not charge you until that item actually ships. I have shopped at J Crew for over 10 years, but now with poorer quality and shipping issues, I will no longer support this store.

BUYER BEWARE: J Crew promises refunds to customers prior to the customer shipping back their items and does not end up refunding them. Below is an email we received from one of their customer service reps "Aaron P" March 4th confirming the refund amount. March 20th they finally processed our return and it was NOT FULLY REFUNDED! We want everyone to know NOT to buy from J Crew. There is a reason why they have 40-60% off sales! There products are low quality and their customer service is even worse. When we tried to address this issue with them they didn't help. One of the reps actually closed a chat on us when we tried to bring up the subject that we weren't fully refunded. We have already notified our bank to file a dispute as well as filing a complaint with the Better Business Bureau. DO NOT BUY. I've included this email below that was sent to us. Please note we were never refunded this total. DON'T LET THEM SCAM YOU!

"Hi,

Wanted to reach out and confirm when your order above is received and processed by our returns team, we will refund the full amount of your order, $34.32.

Let us know if you have any other questions.

Best,
Aaron P."

True, the company is going downhill on a slippery slope and that is for sure.I have been a J crew loyal customer for over 3 decades. I shop a lot for myself and family and friends and almost there is no month pass without shopping and paying a bill. I bought 2 items from the store for my daughter and after 2 days while trying to ship it to her, I found them defective. I called jcrew and they suggest order them on line for me and return the defective ones. When I tried to return the defective items to the store in less than a week, the manager at South point Mall, Durham, NC refuse to return them. She was so rude and disrespectful...Very unprofessional… Although, she acknowledges that we are regular customer...I called on line since they have all the info about the defective items, and they called the store and ask her to return the items, but she refuses. I called a supervisor and she just tried to sweep the case under the carpet...useless...Now I am stuck with defective items and that is not fair. Shame on you J crew treating your loyal customer that way...Lately, you keep sending defective items and sale them without inspection and you expect customer to accept that. I didn't know that you became a consignment company!!!! It seems that you are desperate to make a sale...What a shame....

There was a time not too long ago, perhaps a few years, when this company was not only the place to find amazing, quality garments, but also the support of a sincere and excellent customer service staff who did everything possible to make sure you were happy. Well things sure have been flushed down the proverbial toilet! I have been a prolific J. Crew customer for years. But no more. I'm done. After thousands and thousands of dollars spent, order by order, the mistakes have gotten more and more pronounced, the quality of the cloths not quite there anymore. There's no attempt to make things right by staff. They seemingly don't give a damn. The latest was a series of gifts purchased for upcoming consecutive birthdays. The order totaled $700. They messed up the shipping label, according to them, and before slowing making its way toward me for over two weeks, the shipper finally returned it to their warehouse. Mind you, no one reached out to me to let me know this was happening. Only when the first of the three consecutive birthdays was upon me, I checked tracking to find it in limbo. Krystal and Kirsten did next to nothing to fix this. No apology for pushing me to scramble to get replacement gifts, no offer of anything to place a new order and make things right. All of these bad reviews are honest. I didn't want to think so, but now I'm living it myself.

NEVER BUY anything online and expect a convenient return. I purchased a tribe alive shirt which is third party and their return rules are so not fair -- there is no use in trying to return to it because tribe alive policy is confusing. JCrew won't take it back and they don't even tell you clearly on the website that they won't handle it.

Horrible return policy! How can they complete with Nordstrom and Zappos, etrc.? I will never buy again if I can't return a new item back.

I can find a huge variety of clothing on J.Crew. The sizing chart is very helpful and it is accurate. Shipping time is quick and the quality of the clothes are great! highly recommend!

TERRIBLE company in customer service. I wish there is zero or minus rating. I hope the company stops this non-sense policy of "final sale". All other big retailers do not have this policy. The store manager was very rude and refused to return a defective merchandise that worth $24. I hope this $24 will save the company from its financial trouble. Shame on them. I have been a customer for almost 15 years.

I bought 3 suits from j crew this month. The last pants I ordered arrived wadded up in a bag and looked a mess before I even wore them. I can’t believe a SUIT would be packaged like that. I shouldn’t have to go to the dry cleaners before I even wear them.

Been J crew customer for 2 decades. Lost my package...nothing they could do for my $300.00 items. I have spent thousands upon thousands of dollars at J crew. I will never order another item. They treat their customers poorly...from price adjustments to God forbid your tag fell off on some merchandise you are trying to return the day after you received it...not to mention BAD and SLOW delivery. They don’t care about you. They treat you like a criminal. I order from many high end stores, and I have NEVER had the issues that I have had w J crew lately.

Been J Crew customer for 2 decades. Lost my package worth $300. Told there was nothing they could do. I have spent thousands upon thousands of dollars w J Crew throughout these years. My acct is now deleted and I will never buy another item from them. I buy from many high end stores and I have NEVER had the trouble that I do w J Crew. For a 20 plus year customer to say that they are done...says a lot. They treat their customers poorly. The delivery is BAD and SLOW. God forbid u don't have a tag on some return merchandise u just bought the day before. For a 20 plus year customer to say they are done, do you really need to hear more?

I actually have had pretty good experiences with Jcrew and Jcrew Factory. Always pleasant customer service. I order a ton of clothes from them. My local Jcrew stores have really nice employees. That probably makes a difference on ones opinion of the brand.

+20 year loyal JCrew customer no more. Bought Xmas gifts during Thanksgiving weekend. Tried to return, with receipt and tags attached today and was refused a refund or exchange because the purchase was beyond 30 days (isn’t that generally true of all Christmas gifts?) and the “holiday return policy ended..... we are still in January! Further, the manager at Avalon Alpharetta GA was so unbelievably condescending. Never again JCrew.... and goodbye retail! Why can’t everything be as easy as Amazon??