Company takes orders for the dresses on the site and then someone in the back room of a Hong Kong building quickly makes a dress overnite and then sends to customer. Shoddy work and dress looks nothing like you ordered. After numerous emails to a "Rachel" I was told to send back ($26.00 later) and now told that I will only get 50% back. This company needs to be looked at and now. They should be taken off the internet and closed down.
Review by ChristaSchlottmann Tomazi5 years ago
Will not give refund
Will not give refund of returned item. This is a company that is perceived as being in America. It's only after you place the order that you know it is coming from China! Have sent numerous e-mails asking for refund, with no response. But they sure took my money fast!
Review by Gruggen Tritsch5 years ago
Have not reciveved my dress
I order a wedding dress over a month ago.. They the money out of my account real quick.. Now I still have no dress and out of money.. I am suppose to be getting married in 3 day and I have nothing. They keep telling me don't worry.. How can I not worry I don't have my dress...
Review by Pervendren Calleen5 years ago
Dishonest and deceiving.
Received item but of poor quality. Different dress and material than what was shown on website. Spoke to a Rachel who was adamant that they didn't send me the wrong dress. I sent pictures of the dress received and the dress from website and they refuse to agree. Tried to offer me $40 to keep the dress but I will not be wearing the dress. Offered a dress in exchange but came up with two different excuses as to why i wouldn't get the dress by the time I needed and also wanted me to pa for new dress.
Review by Geier6 years ago
Misrepresentation of product
Ordered product from izidresses.com. The quality of the material was poor, the dress was ill-fitting and was not up to the representation on their web site. Unlike other companies that guarantee customer satisfaction, this company has no venue of recourse. They do not have an email address, their phone is always busy, and their website chat representatives are hostile by default.
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Huan Yuan Street, 2-16, Mong Kok, Kowloo