This shop has potential to be great! I found them through Instagram and thought the bikinis were stunning. However, it's really targeted towards a specific group. They definitely need to be more inclusive though. I've gotten a couple of their bikinis and I found them to be of great quality.
The only problem is that... their service is lacking. They're always out of bikinis in multiple sizes, hardly updates their page, does not restock. I returned an item but never received follow-up in regards to it, and I had to reach out to them to get a refund. Their refund policy is store credit only, excluding taxes. Ok... but what does your company do with the taxes that I paid money for? Is it a restocking fee? I paid for my return shipping! They do respond quickly though... after you e-mail them.
They typically offer discounts, but it is really annoying that I cannot combine a discount code and a store credit code. I'm getting refunded xx amount, but I can't use a discount code on it to get savings? For example: I found coupon for a bikini, but I have a $78.99 store credit. However, I can only use one or the other and not both.
Also, you cannot use store credit on shipping. I think that's a bit absurd. I have a bikini that was $69.99 + taxes amounted it to be $75.00. Free shipping is over $75.00. Taxes were not applied to the product after using store credit, which makes sense... but I could not use my store credit to be applied to shipping, and I would have to pay for it.
So I would end up with $9.00... that I could use towards shipping, but I can't. I would have to use it on another bikini, but I can't use it in conjunction with a discount code. This made me not want to buy a swimsuit from them at all, but I have to because I have store credit.
I know that they're new to the bikini game, but as a strictly online shop, they need to do better as a company.
IVY Swimwear is rated 3.0 based on
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Sand Canyon Avenue 15642