I used a few other VPNs before, but so far Ivacy VPN has the best customer service. After I bought it I had problem logging in on application, contacted live chat, and they answered instantly. They said they had maintenance and I just had to wait for a moment and it got fixed already. Then I had another problem, and just like before, the customer support answered it so quickly and helped me until my problem got fixed. I'm really happy with how they do their work.
Review by Kitt3 weeks ago
Excellent service. Customer Service is extremely efficient and helpful. Highly recommend
Review by Amethe3 weeks ago
I have been a client of Ivacy for some years now and have an extended account with them. They are without a doubt,THE best fastest most reliable service I have ever used and I have been in the computer industry for many years. Not only is the quality of their VPN service brilliant. but they also have a wonderful helpdesk with super, ready to bend over backwards staff. They have improved their offerings consistently since they started and have a wonderful website to help you if you fall over. I wish them the very best for the future as they truly deserve more accolades than I can fit into this space. Ron
Review by Takamenu3 weeks ago
Couldn't connect with my router and the support give me the solution in less that 5 minutes.
Review by Nicht3 weeks ago
thanks for the help of Aberto who solved all my issues
Review by Keinde4 weeks ago
Very stable VPN as and when I need it.
Review by Sarishopper Derrow4 weeks ago
good but download very low compare without it
Review by Lillyvill Zeevy1 month ago
Ivacy support and software is the KING!
Review by Zmrzlina Vishalsing1 month ago
Great customer service !!Great service no leaking and a lot areas to connect..I highly suggest it !
Review by Brenalyn1 month ago
I wont use any other VPN providers! Excellent support staff and much more. Speed is great and the main thing is, that the price is awesome!
Review by Soupany1 month ago
Excellent service/speed with good range of apps. Fire stick app works great. Support when needed is excellent
Review by Wushu Ministerium1 month ago
Excellent speedy service both customer service aswell speed.
enjoying this product and recommend to others...
Review by PJEckler Cardaci1 month ago
it works. no issues so far (6 months of sporadic use)
Review by YeezyBoi1 month ago
i had trouble connecting after about 5min talking to someone on live chat i had it all sorted thank you..
Review by Chewona Derrow1 month ago
For all the time that I am having connectivity concerns with Ivacy.....it would only take a good TechSupport for a client/customer to feel valued. Nevertheless, you are the guy, Tevez.
Review by Rominaheidari1 month ago
Every member of the support team is awesome.
They worked for hours and days to assist me and never gave up.
Even if i fell asleep on them.
Very happy with the service they provide.
Only comment: They need raises, jokes, and memes!
Review by Kunlin Haibach1 month ago
alberto was very helpful and quick. best chat service ive delt with. ive had a problem a month ago and thing wentgreat then to.
Review by Sunanta1 month ago
I use IVACY for mac and Android for about half a year. Most of the time they are doing really great, providing stable and fast connection!
However, then the problems come you need to go directly to the support team and write all settings manually – what is highly time-consuming. And they never (ever!) will send you any updates about the current situation. You can know that problems were fixed or servers were updated or way to connect have been changed only after bothering the support team.
The support team is amazing, always ready to help and provide all the information. But, please, I just want to be updated as soon as possible, I don't have time and energy to go to the chat with support team every single time (and explain the situation again and again) or waiting in the dark for God knows what. After all, you have my email and even send some useless newsletters time after time. Send me relevant updates too (or maybe I just haven't found yet where to subscribe xD so tell me where to do it )
Review by Ponthieu1 month ago
After a few months of having to travel in a 'VPN-disliked region' I really needed IVACY - but then I had to extand my trip in this area and my IVACY Contract expired. So, I couldnt contact IVACY and they couldnt contact me. Now back in neutral territory I was well-fortunate to make contact with Aberto as my Service Agent - thank goodness - as he was able to both resurrect my account, and reset my account so that I could access the 5 year topup special. Great work Aberto - and all done fast and with a smile. Greatly appreciated Aberto and IVACY too :)
Review by MsDeeTee Derrow1 month ago
Great, reliable VPN service with a lot of option like split-tunneling or multiport and also a support staff ready to go up to the moon and back to assist you. Oh, and no logs! I cannot recommend them more.
Review by MrSelfPark1 month ago
The customer service was excellent and patiently solved my problems
Review by Samways Saami1 month ago
the guys in live chat (Felix & Franklin) are patient and polite.
Their help are useful and simple.
a very nice experience!
Review by Intrepidse2 months ago
Thank you very much - I have to admit, I was not expecting chat to be good, but you were great!
Big props to Tevez for doing an outSTANDING job!
Review by HAllen2 months ago
Excellent service. Aberto help me out on my account wrongly expired in error. It just a few minutes and fix the problem. I don't believe the support is really 24*7 in general. Keep up the good work. I will renew my plan once it is over. As I need a good service for my VPN. Thanks