Don't buy anything from them. I bought a trash can for $89 and couple months the air dumber broke. I called them and they were charging me administrative fees. You will be wasting your money if you buying their product. I think there is only one person works there and her name is Vicki.
Review by Aditibhatia Bommala1 year ago
Wrote to iTouchless about their product failures (four cans) and they wrote back suggesting I call. which I did. Vicki the customer service rep proceeded to tell me all the ways I might have caused the problem....four times! When I told her that reviews on Amazon showed a failure rate of at least 20% she insisted that it was only 1-2%. Huh? She also assured me that the cans are expected to last ten years. With a one year warranty I guess they aren't too sure.
Review by Farriq2 years ago
Wrote to iTouchless about their product failures (four cans) and they wrote back suggesting I call. which I did. Vicki the customer service rep proceeded to tell me all the ways I might have caused the problem....four times! When I told her that reviews on Amazon showed a failure rate of at least 20% she insisted that it was only 1-2%. Huh? She also assured me that the cans are expected to last ten years. With a one year warranty, I guess they aren't too confident.
Review by Debsi4 years ago
Lock stopped working after less than 4 mths. Company refused to honour warranty. Don't buy this product.
Review by Buck6 years ago
Purchased the iTouchless 13rx trash can. Stopped working. Called itouchless, told them the problem. Said to pay $19.95 Warranty Fee and they will send me a new lid. I have called them back 15 times to get an address and no on will answer. They won't reply to my emails either. Horrible, Horrible customer service. I have purchased iTouchless trash cans before and they work well. So as long as one doesn't fail, you would be happy. Worst customer service I have EVER dealt with.
Review by Dominie Patao7 years ago
This company is the worst to deal with in returning an item. We were send and iTouchless toilet seat as a gift. We did not want and went through all the proper paperwork required. We never took the toilet seat out of the box, only put packing slip and return paperwork on the shipping box and sent back. They told us that the toilet seat packing was ripped opened and the seat was used. After going through 4 different customer service people we got nowhere. They even got tripped up on their own stories. DO not trust these people.
Review by Anglomandingo10 years ago
Got the ITouchless Stainless Steel Soap dispenser today and it did not have the key to open it to put batteries in. The lettering on the top is worn off and there was water in the soap dispenser letting me believe it was used and returned and resold to me.
Review by Chaeyeon10 years ago
Make sure you receive everything you ordered, and have lots and lots of battieries.. All four of our touchless soap dispensers were missing keys needed to insert the batteries and soap, and we ended up having to pay extra for these items when they should have been included. Every item we have received from them chews through batteries in way under the time proclaimed on their website.
Review by Rosiesdig Buehrer11 years ago
Ever want an auto-flush toilet or automatic sink? now you can get one - I haven't tried it yet, but i really want the "touchless fly swatter" http://www.itouchless.com/share/cgi-bin/site.cgi?site_id=itouchless&page_id=pbsdlx
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23497 Eichler Street