My computer got slower and slower. I recieved a call from someone saying they were Microsoft and for $399.99 they would set up a contract anf fix the problem. 3 months later my computer again got slower and slower. I called and they said I had been hacked and they could fix the problem but it would cost $499.99 or I could buy a lifetime coverage for $1,999.99 but with a senior discount I would cost $1,499.99. I refused to give them anymore money and hung up. 5 minutes later my computer was locked and none of my passwords worked. I called once again and they claimed the "hacker" had locked my computer and offered to fix the problem for the aforesaid amounts. I refused
The three men I spoke with had very thick Indian accents, but there names were David Jones, the Sr tech, Richard and Robert
I have cancelled the card used to pay the original $399.99 and replaced my babk card and changed my passwords.
Review by Starvin Wishork3 years ago
A number popped up on the computer say we had a virus and a number to call, my mother called them and they had her doing a lot of different things on the computer, she finally realized she shouldn't talk to them, the tried to get her to sign up for an antivirus for a couple hundred dollars. She said no and her computer froze up. we canceled credit and debits cards and changed passwords. not sure if identity has been stolen.
Review by TheresaGennette3 years ago
My computer froze and an alert sound came on. A box popped up with a phone number claiming to be Microsoft . The alert said to call this number and not to turn off the computer. I called the number under the premise that I was calling Microsoft. I questioned the gentleman on the line asking him how I really knew this was indeed Microsoft and he assured me it was. I was a bit skeptical but was desperate to fix my year old computer (warranty had run out 3 days prior). After fixing my computer I was pushed into buying a 3 year maintenance and repair contract for $399.99. I also had an older computer that they went into and totally screwed up and left it that way so now that one can't be used and I have to take it somewhere to be repaired. I argued that was a lot of money and reluctantly agreed to it. Luckily it would not go through on one of my credit cards but I gave them another and told them I only wanted to be charged for the work done and DID NOT want any service contracts. I called my credit card company on 10/01/16 and still haven't been charged. I also called Itech Circle back to make sure they were not charging me for anything except the work they did but still they had the 3 year contract awaiting to be charged to my account for Monday. I quickly called both of my credit card companies and closed both accounts and and asked for new cards. So far I am not out any money but am worried about online banking. I am changing my passwords hoping this well help me. Just wanted to share my story so others do not get screwed.
Review by Kalu Snetzer4 years ago
My computer froze up and a message alert me to a virus that was damaging my files and a number to call from itech I could not back out of my computer log off or erase the message until I called the number once I had you on the phone access my computer and said there was definitely a virus called the Trojan Horse which was destroyed and stealing my files and account information they could help me I had to pay $99 for cleanup and restore and $399 for three years of security then he told me if I tried to put any other security plan in action it would render my computer useless within 72 hours then I called Microsoft after the fact and thinking about it they took and my computer and completely restored it removing all itech information then I had to call my bank and stop payment and try to recoup the funds from my debit card.
Review by Antongiulio4 years ago
After clicking on a website, a page popped up saying that my computer had a virus and to call the number mentioned. When I called they wanted to connect to my computer to diagnose it. It was going to cost $100-200 to fix. They claimed to be 1st contact support for Microsoft but not a Microsoft but the only support company the Microsoft uses. I lost no money.
Review by Connolley Marsot4 years ago
I got an alert on our laptop and it had verbiage that looked like it came from Microsoft and to call this number because you have a major virus issue on your computer. I call the number shown which is different from above and it is 855-339-0746. A person by the name of James answered the phone and he had an accent. He went through his spill and said that they are a company that works for Microsoft. So he said I had a virus and that he could remove this for $199.99 and for a fee of $399.99 they would give a 3 year maintenance warranty and clean up the viruses. We went through the process for him to get on my computer and he was looking and said he found some serious viruses and that he could clean it up but he would have to either have an EZ Check or my debit card number and information. I did not give him this information and told him that I would only pay with my credit card and he said he could not except a credit card. That is when I got concerned about who I was dealing with. He said he would have to get his manager Ryan to except using a credit card. When he put me on hold I hung up my phone. James called back and said it was alright to be paid by credit card so I gave him that information. Once I got off the phone I called my credit card company and canceled my card so these scammers could not get anything. I do not have any such documents to support all of this. They have a website but it is probably fake too.
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