Benetton seems to think that a garment with twisting fabric is not a faulty product.
Slow to respond to questions/complaints, and unwilling to offer a decent solution.
Learn from my mistake and don't shop here.
Update: They have since responded to a rather strongly worded (but still civil) email by asking me to send the product back to be evaluated. Keeping my fingers crossed.
Review by Queneke3 weeks ago
They don't refund at least in Poland. Be aware. "Customer oriented" , - No they didn't hear. So I bought some stuff for kids, but it didn't fit them. And now I can do nothing. Only to throw it to the garbage. Now I understand why your shops are empty. By the way, the quality is terrible, I tried cotton t shirt and I felt like it was made of glass. T-shirt is very scratchy.
Review by Zuelgaray3 weeks ago
I received a jumper as Christmas present from my husband. Poor quality, I wear the jumper for five hours.
My husband contacted customer service, emailed photos of the item, and still the situation has not been resolved.
I cannot believe the way are treating customers, trust me I will never buy anything from Benetton. Disgusting the company should be ashamed.
Review by Kusanagi1 month ago
Over three weeks ago I ordered a cardigan in the Benetton webshop. My first choise was to pay with creditcard but the screen froze after I put in all my payment details, not only once but twice. The third time I choose "wire transfer" as payment method. I received an email with payment instructions and I paid the order according to these instructions. Since I didn't get any receipt to the payment and since I wanted to make sure no money was deducted from my creditcard when the screen froze I contacted the Customer care. The first response was that my order was never registred. I had to send proof of my payment twice before they agreed to look into what had happened. It has now been almost four weeks and I haven't received any answers or explanation. Nor have I received the garnment I ordered or a refund of my money. I have been a lojal customer to Benetton for many years and the staff I meet in swedish stores have always been very helpful and I hope that they don't get the same treatment from headoffice as I get as a wepshop customer.
Review by Memona2 months ago
Worse jacket than your Benetton I've never had in my life. Only when I got home I saw that it was a feather lining. I was attracted to the price which was 50% off and I have to say a really nice jacket.
But disaster is feathers, everything goes out and it stings me. If you sweat the jacket starts to stink horribly. When washed, the feathers clench into lumps and barely dry. Unfortunately, I will never shop with you again.
Next time I will get a synthetic jacket.
Review by Ebeny Stavnsgaard3 months ago
Terrible customer customer service! I placed an order to collect from store that took 10 days to arrive. I received no communication from Benetton. I'm now trying to chase my refund but I'm not getting a response to my mails. I would never purchase anything from this company again!
Review by ValerieGraham Culaj5 months ago
Very bad customer service, very high price that does not match with the quality of the products... Don't buy anything from them they don't deserve your money
Review by HoibO5 months ago
Used to love Benetton but the pricing is absolutely shocking very expensive and not worth the prices only thing which is worth the money is the boys tracksuits for £25.95 no wonder the shops disappear gradually after reading reviews about online purchases and my local store closing down definitely given this store a miss from now on 👍🏽
Review by Rattlebunny6 months ago
First time ordered and was kept up to date with my delivery. All arrived in good time, beautiful quality and return labels inside if required. But my new bag and wool pull over is staying and not going anyway can't wait to wear bright colour in winter instead of the dull colours out there at present in the shops.
Review by Nevita6 months ago
I broke my leg in one of the shop in Krakow, Poland. I tripped over metal bars sticking out of the floor. Generally the sellers were nice. I got up and walked to the exit. At first I thought the leg was broken. It occurred outside the shop. I had surgery and another one is waiting for me. I cannot walk. It is not known whether I will recover by the end of the year. I wrote email to the headquarters in Poland about two weeks ago. Unfortunately they didn’t contact me. I bought nice shoes in this store. I wish I could wear them. Unfortunately it is not possible.
Review by Stratfords9 months ago
Horrendous experience. I purchased two shirts online and one had a small cut in the fabric on the edge near the button hole. I knew this would get worse when washed so contacted customer services by phone. They asked me to email photos which I did. After an extraordinary length of time by today's standards they came back to me offering a 10 % discount code for future purchases!! They have said this is it and won't accept the shirt back or give me my money back.I am incredulous and deciding whether to take it further.
Review by Ahnj1 year ago
Had the worst experience ever, bought a wool sweater that shrunk 2 sizes and became compact although I washed according to the label with wool detergent, my other wool products washed at the same time did not change at all. The staff refuses to accept my complaint since they cannot jusge I have been washingn in the right temperature, ridiculous! Later on I am being blamed and leave the store crying with my shrunken sweater for €70. Would not recommend this joke of a store to anyone, have not met such bad customer service anywhere!!!!!!
Review by Robroy1 year ago
Very dissapointing. Returned item (new, unworn, with tags) was not accepted and two weeks they do not give any explanations why.
Review by Superasia1 year ago
One of the worst experiences you could have. If you buy online they are having a weird system that is not allowing you to issue a refund request cos it’s not working. And if you try to go to one of your stores they are not allowing you to refund or even exchange as if it’s a different store. Benetton is awful.
Review by StudentUSA1 year ago
The return process is terrible. Often the package does not contain return label and I have to request return label via email. They did not send it within 24 hours even thought the customer says that. I have to call several times to get the label, which is very inconvenient. Also, the time of return is pretty short than other companies so that it can easily miss the return/refund date.
To make it to a worse, the refund process is extremely slow and it is not convenient to the customers.
Review by Seibina Rampale1 year ago
Worst company ever! I have no words to describe their 5 star unprofessional customer service plus the fact that their website is misleading! I bought a pair of chino pants UK size 34 according to the description and Ireceived size UK 29. Tried to call them back,never answered! I was more than lucky that I made the purchase through Paypal and got refunded!NEVER EVER buy from Benetton!Totally disatisfied!
Review by Janosch1 year ago
I am fan of Benetton for long time. It is a pity that there is no Benetton in my current city. I ordered some sweater and skirt online. After I placed the order and did not get the confirmation email, because of negative reviews here, I became a little bit nervous...Then I called them and also sent my question online. The phone call got through quickly and the lady said she would report the problem and the online question was replied around 1 hour after I submitted. Later I got the confirmation email. And they even dispatched it just the day I placed the order, very fast !!
Now I got the clothes I bought, they were as nice as I expected. Also they put the return label in the package box if returning needed. I found that most of the unhappy reviews related to the return, I have no position to say anything about return. However, from my first online shopping experience, I still regard Benetton a friendly company offering good quality products.
I purchased two more times in discount season, both orders arrived quite fast and the products were nice. Maybe I am one of the lucky customers who does not deal with them about refunding. At least, according to my purchase experience, I would give benetton five stars.
Review by Midgie Avizonis1 year ago
Buyer beware ! Wish I'd read this site before purchasing. Bought 2 pairs of trousers in July. Trousers sent to me were at least 5 sizes too big. Didn't even try them on they were so obviously massive. Returned them the following day. 10 weeks later still waiting for a refund. Numerous e-mails chasing. Actually received one response saying the return had failed quality inspection so there would be no refund. This was rescinded when I accused them of theft. However I'm still waiting. All kinds of excuses not to refund. Do not go near this company.
Review by BMooney1 year ago
My return process took about a month from a day I sent a parcel back to money appearing on my bank account. It is much longer to what we are used in the UK with most retailers, so I understand the frustration from other customers, however the Customer service from Benetton was responding quickly and gave me updates on the process. Not brilliant, but okay.
Review by Royrevelles1 year ago
Benetton confirmed they received a faulty jumper that they agreed I could return and that they would refund me 'in a few days'. That was over a month ago and every time I contact them they are still 'evaluating' my case. Very poor customer service. Would not use again.
Review by My1 year ago
They ship with UPS, any returns are via DHL.
They do not reïmburse the initial shipping cost of 11€ for a small package.
The girls though are very friendly, but still no refund
Review by Vivie1 year ago
I purchased a pair of slim chinos a few weeks ago and they have stretched to one size bigger when wearing them. With numerous contacts with the Benetton customer care team they want to repair them. How you can repair stretched trousers? All i want is refund as I have trousers that I have only worn once and look awful. Don't buy Benetton !!!!!
Review by Syvellia1 year ago
Terrible customer service!
waiting to get back my money nearly 6 weeks ,this is a joked email customer service so many time and no luck to even get acknowledgment also there is no UK phone number to contact they are so Rubbish. NOT RECOMMEND!!!!!! please Please avoid.
Review by Seiichi2 years ago
In December I ordered some kids clothes and I paid the payment via bank transfer with the desired shared method! I didn't get a confirmation for my order, for my bank transfer ... nothing happened ... After one week my payment was rejected without any explanations ... and I was charged 7CHF for it. OK! I ordered those clothes again and I paid with PayPal. After 3 days I got a confirmation and tracking number to purchase my order. According to UPS tracking service my packet was ready for shipping for TWO WEEKS ... simply nothing happened. After calling them two days in a row they returned my money with a simple excuse that they have bug in the system ... That's just a shame for a company like Benetton to have such a poor customer service ... I will never try it again!!!
Review by Eliano2 years ago
are you kidding me?
give my money back! it's now like over 2 month and I did not get any money and not even an answer to my emails back! who actually are they? is this even possible?