I wouldn't give them one star if I could. I was happy with how fast my order came, until I tried to return a $75 vest I bought for my daughter in law for Christmas because it didn't fit. I would have gladly taken a different size or my money back. They said they offer NO refund on sale price merchandise. I have a screen shot of my order that does NOT show this policy. They claim that this policy was noted on the screen and that I should have been aware. Guess what? I was Christmas shopping and didn't see a darn thing. Who in the heck would purchase an item of clothing for $75 that could not be returned? I would have gladly paid the full price if that would have ensured I could return it. I think their policy is a SHAM and I will never order from them again. My review is going up on Facebook and will post one on Twitter too.
Review by Alvinia3 months ago
I ordered a shirt as a Christmas gift on 12/19. On 12/23 at 2:33 PM, I get this email Without any warning. The least they could have done was call me and offered to overnight a different shirt. Now I’m going to have to get out the day before Christmas to try to find a different present. Bad customer service. Why sell items you don’t have? Here I was waiting for it to arrive it the mail, and now I’m not even getting anything. This is the email I received 1 1/2 days before Christmas:
Aloha and thank you for shopping with IslandersOutffiter.com!
Your ordered item Old Guys Rule Men's Local Legend Tee was refunded because we had low inventory for the product and it unfortunately oversold before the system could update with correct inventory counts. The item is now sold out. Any pending funds should be back to your account within 3-5 business days or less.
Please note all other remaining items on your order have shipped.
If you have any further questions or concerns, please don't hesitate to email or reply to this message and one of our Islanders will get back to you during the hours of 9am - 4pm CST, Monday - Friday
Customer Care Team Manager
Review by Clairenterry Magursky1 year ago
I would not even give 1 star. Do not order from this company. I received incorrect item on order and was charged $8 for return shipping and possibly a $10 re-stocking fee. This was their mistake!!!
I will use every possible social media tool to complain about this company!
Review by Usuaria1 year ago
This company is absolutely terrible! Do not ever buy anything from this website. I have NEVER had any problems ordering anything online until I ordered from this company and they refused my refund and instead of telling me, proceeded to not inform me that my package would be sent back. The CEO of this business is absolutely rude and VERY unprofessional. All around a horrible experience.
Review by Valde2 years ago
Fast shipping! Great prices! And in love with the Costa neon blue trucker hat!
Review by Adefunke2 years ago
Awesome company. I was in search for these vans and Islanders Outfitter had the best price. Directly after submitting my order I received a message through messenger thanking me for my order. I was concerned about the sizing so I sent a message back through messenger not expecting a response immediatly or from a human. I thought I would get a generic computer response but I received a message back answering my question and felt so relieved. I will be ordering through this company again in the near future! Thank you.
Review by Bleak Pavljuchenkov2 years ago
We got the item ordered quickly and it was exactly what we were expecting.
Review by Sashrii Dosad2 years ago
Website was easy to use. I have not received my order yet.
Review by TracyJonathan2 years ago
I ordered a pair of women's Olukai flip flops and a pair of kid's Rainbow flip flops on Islanders website. Right away, I received a Facebook message with a link to check on my order as well as an email confirmation. The next day when one pair of my flip flops shipped, I got an update on messenger and an email with tracking info. The next day, I received my flip flops. That is the fastest shipping I've ever experienced with online shopping. The other flip flops came the next day. Great price, great customer service, shipping, and flip flops for our family spring vacay to the beach. Thank you from the Birge's!
Review by Carlette2 years ago
Great service but out of stock for items I need for graduation hope they restock soon😐
Review by Gerett Matjeke2 years ago
Great product, reasonable pricing and fast shipping.
Review by LiviuCrisan2 years ago
I received exactly what I ordered, in just a couple of days!!
Review by Patriece2 years ago
Fast service! Great product and very happy with everything! Thank you 😊
Review by TobaccoCartel2 years ago
Ordered my shoes here in two days-perfect!
Review by Fraction Boisvery2 years ago
Packaged well, cheaper than anywhere else!
Review by Fermealia Travelwriter2 years ago
Unique products for yourself or as gifts, and great service! I will definitely revisit them!
Review by BettyLynn Fotios2 years ago
Island Outfitters has very well-built, quality footwear.
Review by Solaise2 years ago
I have been to islanders in stores, and immediately loved their stuff. first time ordering online, shipping was quick and they were helpful over the phone! definitely a trust worthy website/ store.
Review by Idamer2 years ago
Very nice shoes
Review by QtySTEVE Picklebarrow2 years ago
Great experience with
Review by Chiggles Cavalier2 years ago
Fast delivery of product as ordered.
Review by Guruganesh Chaille2 years ago
Order came quickly and correctly - no problems!
Review by PSulli2 years ago
I was presently pleased with the complete process of shopping, ordering and receiving. Shopping was easy to follow and website was easy to maneuver around and placing my order. Receiving the items were quick and arrived on time!
Review by Timmins Ayscue2 years ago
I was able to find the Uggs that I was looking for at IslandSurf - and they were on sale. They were exactly what I was looking for!
Review by Sergey2 years ago
Service was great and sent things in a timely manner!!