Iskysoft Reviews

I want my money back. Don't work.

Not a good choice I made trying Iskysoft's products. I do not trust Iskysoft and I DO NOT RECOMMEND.

Soft not working, and I can’t get money back

Have ISkysoft Video Converter Ultimate - converted several DVDs for use on my hard drive - to MP4. Video is a little blurry - but does work! But audio converts only the left Channel - so voices in a surround system come mainly from the left speaker and a little from the center speaker - even when the person speaking is in the Center of the Screen. Very Disappointing. Have not found anyway to correct this bug in their software!!!!

The worst software and customer support I’ve ever dealt with!! By far! Also you have to jump through hoops in order to get your refund and still end up not getting it. Responses are through email only and they’re super slow with getting back to you!! Stay away at all cost!

I purchased irecover, it didnt work with all the files I needed. Of course, I was trying to find my files, and it took me some time, so I came to conclusion, that the missing files are nowhere in showed in restore! So i demanded refund 20th day I purchased it. They didnt refund. What a thiefs.

Downloaded and installed as the instructions stated for Iskysoft Recovery IOS and Android. Use it in trial version to transfer one mobile to another seemed to work in demo mode. I then purchased at great expense their product £170 and this is where my problems happened. My product on Windows 10 didn't fully activate and have spent numerous times on support email getting anywhere and cannot get a resolution. They don't even have a sametime / instant message so all correspondance have to be by email / costly phone. Even a password reset to my accounts do not work via their URL and you have to wait several days to get the next response from them.

They are reluctant and slow to resolve the situation, all I want now is their software off my machine and a refund.

Extremely unhappy with Iskysoft don't repeat my mistake of wasting several hundred pounds / dollars / euros purchasing their goods - source your items else where and avoid ISKYSOFT at all costs.

Their support at moment is non functional, poor, slow and painful, they don't seem to deal with customer complaints or software issues - all I want now is for a full refund.

Downloaded and installed as the instructions stated. I was trying to recover just my contacts list. Followed the instructions step by step and the Iskysoft tool kit said "analyzing device". It took 1 hour 17 minutes to get to 90% and the phone restarted 9 times. At that point the tool kit window said 90% and stopped going forward. After another 15 minutes the program froze and stopped working. The phone became very warm. At this point I do not know what additional evil crap this junk installed on my phone. I removed the software from my PC and tried to contact Iskysoft support. Their support is non functional.

SNEAKY! THEY MAKE IT VERY DIFFICULT TO QUIT. THEY SEEM TO THINK ITS OK TO WASTE 30 MINS OF YOUR TIME SO YOU WILL GIVE UP AND LET THEM KEEP CHARGING YOU! DON't JOIN!!

Do NOT buy this software!!! You will waste dozens of DVDs to get one to burn just like I have. It crashes at 70-98% of burning and says "This type of DVD isn't recognized by your burner."

iSkysoft is a Software & Technology company based in Shenzhen, Guangdong, China, and seem untouchable. I found it impossible to communicate with them when I had problems. Now they are emailing me that I can upgrade at a special price. No thanks!!

It didn't recover ANY missing files. Instead it "recovered" files that are already on my computer. Waste of time

I needed it to recover an important paper I was writing during my masters program which it did. HOWEVER, the low rating is coming from me cancelling TWICE and yet somehow the auto renew kept on going for a second year which I did not want. I purchase things I’m iffy about through PayPal and it is listed as an inactive subscription yet I still received an email about an autorenewal for a third year. This company is awful in that regards. I was able to google and cancel my subscription through the wondershare.com website. Used my email to find the order number. Hopefully this has worked and I won’t be charged any further! If you need the exact site, reply because it isn’t allowing me to post it here.

Terrible customer service, keep trying to renew subscriptions that are cancelled and abuse good will and bank accounts! Portal makes it virtually impossible to communicate or seek advice, they should be terminated!

Horrible, horrible experience. Do not trust this company as they will continue to try and automatically renew your "subscription." I've been trying to get them off my back for 7 years and still battle with their service team to stop charging me for things I am not using. Do not purchase.

Total scam! Purchased iOS Toolbox Unlock software to unlock an iPad that we had forgotten the password to. Free trial would not do anything until the software was purchased. The software failed in both methods that it offers to unlock the iPad. One of those methods offered simply erases the iPad (which iTunes does for free). Digital snake oil! Avoid it! Customer service non responsive to request for a refund under their 30 day money back guarantee.

I am very frustrated with iSkysoft. I had already purchased the iSkysoft Video Converter a few years back, and was asked to "update" my current one. Now I am locked out, unless I want to purchase their product again. This is the WORST customer service I have ever received. And what's more frustrating, is just as all of the other bad reviews said, THEY ARE IMPOSSIBLE to communicate with.

Downloaded Toolbox after discovering their website for iPhone repairs using both Mac and Windows.
"Guaranteed 100% Satisfaction" on their website, this could not be further from the truth.
Required the software to allow me to download data from an iPhone after I had forgotten the unlock code after a relative had passed away.
Software lead me to believe this was possible, so paid for the full version, then to discover it has now "bricked" the phone altogether even after following all of the instructions on screen.
Have started a case as I paid using Paypal, yet no replies from them at all.
So in conclusion, purchased or trial software, you're being ripped off with NO customer support, left with a door wedge of an iPhone, out of pocket by nearly £100 and software that is as much use as a chocolate tea pot.
DO NOT USE THEIR SOFTWARE - PERIOD...

Worst Customer Service Ever Experienced & the 30 day money back guarantee is a joke. I ordered iTransfer from them but received the Windows version. I thought it would be a simple matter of switching my purchase to the Mac version needed, but after at least 7 emails back and forth, Jimmy finally realized what the problem was, despite having had this explained in every email I sent. He then told me I would have to buy the Mac version with no refund offered for what I had already paid. Very poor communication skills and the money back guarantee is a total joke! Stay Away from Iskysoft. The name should be IRipoff!

If you're wondering how to cancel an auto renewing subscription, going through their tech support isn't very helpful, however I did find out some things after looking at the wondershare support center.

iSkysoft uses avangate to handle their orders. Your payment method is saved with them. You can look up your order by searching the email/card that you used for the order.

You can create a free account to delete the subscription and payment information. I received a confirmation email from isksoft confirming that I cancelled the yearly renewal.

Hope this helps

I didn't see the reviews on this software before i purchased it. What a mistake. I have spent the last 6 days trying to get it to register so I could create a video. Having gone through the registgration process multiple times i still haven't received the mail with the code. I reached out to the only email address they show for their media contact. They sent me a link to submit a "fast track" request for service. I didn't even receive the confirmation email from that. What a waste!

Hard to understand and use. If you have any issues with the program they try to contact you via email 24 hours later. Conveniently they don’t have a phone number to call.

the worst software company on the market

This scam company needs to be shut. Avoid

For a lot of money Banggood/iSkysoft get you a piece of crapware that won't install, whatever computer you're using.
It's impossible contacting them.
Be careful using their software. They are only good at getting you rid of your money.