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Review by Ioana Augusta4 months ago
I have going to IRIS for over 2 months. I got my glasses and I couldn't see well. Took them back and I told them I cannot see. It's been aa long process but finally I got a new prescription and new glasses. The optician Richard was the rudest, most demeaning person I have met in a while. He made my experience a very unpleasant one. He might be a good optician but he lack PR. The rest of the staff were lovely.
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Review by Lisa W.2 years ago
DO NOT USE IRIS OPTICAL if you value CUSTOMER SERVICE!!! I purchased two sets of very expensive glasses with NIKON eye glass and these are the worst set of glasses I have ever owned. The real problem is trying to get some customer service with respect to my complaint!!! I have emailed and phoned IRIS corp for the past few months to discuss this issue and I have zero response. DON'T WASTE YOUR MONEY ON IRIS EYE OR NIKON EYE WEAR GLASS!!!! You will be sorry like I am.
All the money they spend on Advertising and they put zero effort into customer retention. We have returned to our previous optician and eyewear service.