I had a problem with my sound on my laptop after the lastest windows 10 update. I sent an email and sent me a solution within a day, from my experience i am very satisfied.
Review by Shelcoma2 weeks ago
I have used iObit for years but will be looking for another provider when my current programs expire.
The reason for this is complete lack of customer care.
I have contacted them in the past through web chat and got the problem sorted pretty quickly but for some reason the main point of contact is through a phone number which isn’t even in my country so I won’t be using that from my mobile phone, which is the only phone I use.
Even emailing them isn’t easy and I had to troll through my past purchases to try and leave an email (customer service/complaint) using method which was meant for technical problems!
They outsource their contact and payment systems which do not recognise me as a customer and are useless.
I have a few Pro paid programs and it says I currently don’t have any? They clearly don’t care about you as a customer/paying product user and only care about taking your money it appears..
Which brings me onto my original complaint..
iObit were offering users a FREE 12 month trail of their Advanced SystemCare RC Pro.
(With an attached auto renew which you couldn’t turn off at the time of install).
Less than one month later I receive an email telling me that it’s due to end and will be renewing at a price of £19.99.
In one email the end date was 13/11/19 but on the main program it says end date is 06/11/19 ??
Download date was 07/10/19.
I have gone through all of my purchase information/ download emails and they all state that it was a FREE 12 month version.
I believe that this is nothing more than a SCAM!
Obviously you cannot contact them as every system they use is flawed and just doesn’t work.
So I will notifying Trading Standards and sending them everything I have on the matter.
It’s a real shame because I have trusted iObit for years with my system and now I am left questioning their integrity as an internet security provider.
Review by Monaco Kameshki2 weeks ago
I had a problem with Malwarebytes not allowing me to install my Advanced System programs due to (pup)'s.
Annie came to my rescue and now my programs are all working.
Fast service great programs.
Review by Deshou1 month ago
I'll give 2 stars just for software it self. Customer service is non-existent. If you have a problem or need some information, only 1 way is by email. No contact number, no live chat, nothing. It is ridiculous.
Review by Jiaxin1 month ago
I have only used iobit software on my computer for years, The Advanced System Care software is brilliant especially using the Pro version, just so many tools in the toolbox, Driver booster pro will automatically update all your drivers, just so good, I could go through each piece of software and give it five stars, it’s that good, customer services are brilliant just one email and you will get a polite personal reply, don’t believe me download their free software first and try it, no bugs or viruses just brilliant, highly recommend, start off with advanced system care 13 just released just the free version will sort your computer a treat you will fall in love with this software
Review by Fairnews1 month ago
I have Smart Defrag Pro 6, Uninstaller Pro 9, Advanced SystemCare Ultimate 12, Iobit Software Updater. All of their products perform very well, they are reasonably priced & customer support is fast, courteous & efficient. This company puts its customer satisfaction first.
Review by Belzeus Fiott1 month ago
Quick and satisfied response.
Review by Chetsada1 month ago
A great product!! Their Customer Service team is the best. Quick responses and satisfactory resolutions.
Review by TLoers Sigrist2 months ago
They use predatory practices and they force you to auto-renew I tried to cancel my subscription on my computer by opening driverbooster and I also declined auto-renewal on their website and I'm being charged again and they refuse to give my money back after they refuse to let me cancel the auto-renewal this company will steal your money and the programs are malicious be very careful using anything from iobit their company is a bunch of thieves
Review by Perebiri2 months ago
I have been using IObit Software for several years and have had nothing but good results, make that excellent results with their programs.
When I have a question about something I don't understand or screw something up the response has ALWAYS been prompt, helpful and courteous.
I use almost all of IObit's software and recommend it highly.
NO I am not getting paid to write this
Review by Jehusha2 months ago
I started using IObit products several years ago, overall the products are good; just about 1 year ago I noticed a big issue with IObit:
The tech support was non existent, even for users that paid for Pro versions of the product.
But now I’m glad and very satisfied of how much IObit support has improved, they are always willing to help and I must recognize an outstanding support with one of my tickets:
The buggy software System Mechanic from Iolo technologies, created a problem with my windows task scheduler, even that I uninstalled System Mechanic there was a leftover scheduled task from System Mechanic.
IObit Advanced System Care pro was not able to fix it so I raised a ticket with IObit, they throughly analyzed the problem and concluded that I must reach Iolo since the problem was that system mechanic created a task that even that system mechanic was uninstalled, was left there and is preventing the deletion of this task as well as other invalid tasks!!
I really appreciate the additional effort from IObit staff in solving this issue, and much appreciated the dedicated analysis for an issue that was not their fault!! Wow!!! Not all software developers get that deep!!
I really hope that IObit tech support continue this way, I’m a pro user of the following IObit solutions:
- Advanced System Care
- Smart Defrag
- Driver booster
- IObit Uninstaller
- IObit Malware Fighter
ALL the above software works as expected and my good old Dell Latitude XPS (2011) with windows 10 home works outstanding! I really notice a difference before and after
Important: the reason that I used Iolo System Mechanic for some time was due to the problem with IObit tech support, but as mentioned this was solved so I went back to use IObit excelente software.
And one final comment:
Is well known of the Malwarebytes and IObit problem some years ago, but we need to acknowledge that IObit recognized their fault and as of today I can say that IObit Malware fighter is one of the best anti malware solutions for windows. With my good old latitude XPS the software has no resource impact and my computer is very well
Protected. The only thing missing is that iobit submit and allow virus reviewers to rate their solution, like virus total.
Don’t judge IObit for that past incident, they nowadays are doing very well and they are the only developer that continue to create utilities to further optimize and care windows OS, other developers like Iolo, AVG, Glary, etc. offer solutions that only do a basic windows optimize and care; IObit solutions do way more and keep windows better optimized and in good shape!!
Congratulations and Blessings to all IObit staff!
Review by Amcs2 months ago
Fast fix with my issue!
Review by Gøkhan2 months ago
Decided to grab myself a copy of Advanced System Care as I'd heard good things about it lately, considering this software used to completely mess up a system's registry, it seemed like the software may have finally ironed out the issues it was originally plagued with. It seems I was wrong.
iobit products are classed as Malware when utilising Malwarebytes, one of the leading anti-malware products on the market. After some digging, it seems this may be due to iobit (allegedly) stealing malwarebyte's definitions of Malware in the past. Regardless, that's a poor first impression.
I decided to test a full clean of the system, including the registry (which is where iobit fell short in the past) and as I expected, the system sped up marginally (as promsied by iobit) followed by immediate issues with other software installations. The 'cleanup' of the registry incorrectly removes items it shouldn't. They also delete your recovery data, so as soon as you realise it's all going horribly wrong, you also realise you can't recover your computer to a safe state. I expected this to happen, so I backed up a usb with a windows 10 recovery image, just in case.
Many of the tools that come with Advanced System Care also come with a standard windows 10 installation, including the ability to modify startup apps and services. I prefer how iobit displays this information, though, so they get a point for that.
They relentlessly try and sell you more of their products once you've already purchased and downloaded advanced system care, which is completely ridiculous. Think of a mobile game that has adverts every 2-3 minutes. That's what you get with iobit.
Overall, terrible software and I regret the purchase.
Review by Jaydencool Commander2 months ago
Very quick and responsive. Excellent
Review by Yusha Mantarlo2 months ago
The issue is absolutely solved! Thanks a lot for your help and recommendations!
Review by Auguszta2 months ago
Great support and speedy response, my problem solved thanks.
Review by Chidananda Abaco2 months ago
Very complicated set of instructions when I bought but the helpline were good.
Review by Paturozoizo3 months ago
I am not happy with the service IOBIT provides. I have tried to contact their support 2 times in connection with the purchase of IOBIT Malware Figther, but have not received any response.
I bought IOBIT Malware Figther but it can't work with my Arduino installation. I have sent this information with proof to the error to IOBIT, but no response.
Next, I asked for a refund to which I am entitled, but still no response from IOBIT.
Review by Emilyone3 months ago
About IObit software, I honestly say that it is quite worth your money can buy specially the price in compare with the expensive one , the same result you can get from IObit ! It is my personal experience that they give you so many extra tools with your software of choice , that the other company dont do , try it you will feel it !!
Review by Hasif3 months ago
excellent product.. excellent service..
Review by SuziSkies3 months ago
GOOD PRODUCTS,GOOD CUSTOMER SUPPORT.
MORE ATTENTION TO ASC,PLEASE.
Review by MandyMG3 months ago
Have always found IOBIT products to be of excellent quality and effectiveness. Had rapid response and good outcome for my query
Review by Sugiyanta Hamrum3 months ago
tutto ok pagina ok
Review by MrBaker3 months ago
Very happy with the quick service I got from lobit . Will do business with them in the future John.
Review by Siva Madisen3 months ago
Carrie was EXCELLENT in solving my subscription issue PROMPTLY - within 12hrs!! - Thank you very much - Joseph