I'd been a long suffering customer of Invoice2go for a few years. I have now finally jumped ship and moved all invoicing over to a much more widely know, and used invoicing / accounting software and it is such a relief.
I wish I could say there were some positive points but they were consistently bad at everything. The first, and very persistent issue I encountered was that a large percentage of invoices never actually made it to my clients. Now, I know this may be to do with some email servers mistaking invoices as spam but Invoice2go were no help what so ever. Obviously paying for an invoicing service to help streamline your company to only be told to "manually" send them instead is far from great customer service. What on earth are their customers paying for if they can't even have confidence their invoices will actually be received and seen?
The second, and worst, issue I had occurred November 2018 when they decided on my companies behalf that they should take more than double the cost of our chosen plan from our bank account because they felt we needed to upgrade! At no point did they contact us to speak about the possibility of an upgrade. What's worse is when I contacted them about the unauthorised upgrade payment they very clearly tried to dupe me into thinking my company was using services is definitely wasn't. They claimed their 'data' showed we'd sent a high number of invoices but when asked they couldn't show us said data. I manually counted what we'd used which was still within the number of invoices of the original plan and they eventually refunded the difference.
The plan has now expired and been cancelled, thankfully. Please avoid, there are much better options out there!
Review by Yasmen Grand9 months ago
If I could give it no stars I would 😡😡. I complete rip-off, 7 working days for YOUR money to clear, it leaves the payees bank instantly then stripe hang on to it for a week and a half almost, gaining interest on money that you have earned. DO NOT PAY/USE THIS RIDICULOUS APP, it’s meant to speed things up not slow it down and line someopoxket with your hard earned😡😡
Review by Rasheedat Onofri1 year ago
Awful software and the ads are exhausting. Appearing every 5 minutes and mean i can no longer browse on my phone without constant interruptions
Review by Stedroy2 years ago
the app is terrible, not intuitive at all, web based export is awful, web based sync makes mistakes and duplicates invoices, Stipe takes forever to transfer funds to your bank account, pricing structure is a rip off. I have had enough of this joke app. Going somewhere else. I have had enough.
Review by HDh2 years ago
I have used invoice2go for years. I never realized they are partnered with Stripe Inc. Google Stripe Inc./Scams. Read what they are doing to Americans. Small business owners. Innocent people are having their lives ruined. They process credit card payments but will never pay you or pay you so late you lose the customer. I am filing criminal charges and a class action suit against both organisations. Invoice2go supports Stripes illegal and unethical practices. I have fired both of them. Anyone else have this problem. Reply with your info and join the class action suit.
Invoice2go is rated 1.0 based on
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