I bought for a 100$ for around 10 articles. I received 2 out of 10 and they never sent anything else and after a year of back and forth they still didn't give me my money or sent anything else for my order. They just stole from me.
Review by Jiaj Foith1 year ago
Waited 8 months for the WRONG ITEMS, some items never even arrived and I never got a refund. They messed up and offered me a $5 refund for a $30 dress Absolute scam, if you order from Inu Inu you might as well just throw money out your window.
Review by Woodentops1 year ago
I tried to get my girlfriend some cute dog shirts for Christmas, their website looked legit so I ordered a few. They say 30 day return fee but they tell you after ordering there's a 2 month processing period. I agreed because I'd rather have them late than never. Months later I contacted Inu Inu again to ask what's happening and they said it's in the shipping department, I asked to cancel the order. They said they will tell the shipping department to cancel it and get back to me when it was cancelled. 8 months later I hadn't heard back and it had been bothering me but I never thought it was a big enough deal. I couldn't let go of the fact that I was scammed.I finally responded and re-requested to have my money back again and I disputed the transaction with my bank. That's where I am today.
Review by Jacquanna Richwein1 year ago
i honestly forgot about this until i looked through my sent emails just now. over a year ago, they sent me an email about free items. all i had to pay was shipping. so i made two orders with each having around 6 or 7 free items and paid ~$13 for each order. they emailed me saying that there was a technical issue, meaning i would only get sent one item from each order, and i didnt even get to pick what i wanted. so i asked them to just cancel the second order because it was a waste of money and they kept telling me they would talk to the shipping department and to check back up with them. i was told i would get refunded within a week but it's been a year and i never got it back
Review by RedSquirrel1 year ago
A few years ago now I placed an order for a jacket and a pair of slippers that were supposed to be free. I went ahead and paid the shipping which was around $30. I cancelled my order a few days later. They had already charged me. And for weeks I constantly told them that i wanted my money back. My reply was consistently, "we with forward your request to the shipping department." The emails never went past that explanation. I tried again and again month after month and they eventually stopped replying to me. As a person who has and had no money at the time. I was furious and I still am. I wanted to get some nice gifts for my friends but found out that I needed the money for something important a few days later. Do not buy from this website, THEY DO NOT PROVIDE QUALITY SERVICE and if you have a problem, well youre $#*! out of luck.
Review by Alisonfio1 year ago
I have ordered on their website last March, we are now in the middle of October and I have received nothing at all. I bought for about a hundred dollars and I'm kind of really $#*!ed up cause I emailed them as soon as I found it was late but they stopped really early in the conversation. I keep emailing them each months but it seems I'm not getting any attention from them. Also, I had already purchased on their website before but some items went missing. I don't know why I was stupid enough to think it was just a silly mistake.
Don't trust them.
Review by Thomasamps Daywalt1 year ago
i ordered from them ages ago and didn't get my things till 6 months late, but now i haven't received anything and its 11 months in. I've emailed them asking when its arriving etcc and all they have said is that they have to contact there shipping company, that was in august. I've replied saying have they responded? once again and no answer I've done customer service and no answer. at this point I'm really not angry anymore just really disappointed.......
Review by Grax1 year ago
No doubt this company was way too great in the past but don't know what just happened and they are now full of $#*!!
They do have an awesome collection but they don't ship orders just take people money.
So I am kind of lucky that I have found another site that has the same sort of apparels and collection, prices are low and the best part is they give you the tracking number of your purchase in 5 days.
The website name is Femverse.com and myself, my friend and family opinion is femverse.com is better than inuinu.com
Review by Keightlyn1 year ago
Never received merchandise. Sent emails saying I would receive the item, but never did. SCAM. Don't waste your money.
Review by Johnthian1 year ago
Have been asking for a refund for 3 months. They keep saying my order will be sent out within the week even though I don't want it anymore. Customer service is also terrible.
Review by Cagnolati2 years ago
It has been at least 7 months since I ordered $#*!ing glasses. I have emailed and have had conversations back and forth and I've been patient and now that I said I want a refund they will not respond to my emails. DONT SHOP WITH THEM
Review by Hariga2 years ago
Never recieved my items. I got the same mails as everybody else. Don't buy anything from these people please. Complete scam.
Review by Jhannai2 years ago
This is a rip-off of the website "dog dog." They steal their ideas and images and jack up the price.
Review by Cui2 years ago
I had ordered two things from that site and at first I received one item, but the other order still has not shown and I am have tried emailing and no response so do not shop from this website at all.
Review by Tvgold Paulz2 years ago
Its been over 10 months since I placed my order. There were several items in it and I received all but 1 within a month and a half of the order, but Ive been waiting on the last item since; and it still hasnt been shipped. Ive emailed their support over 10 times and keep getting told theyll mail it out soon and it still never does. Their items are mostly bad Chinese ripoff site quality anyway. If you like waiting a year to get your order then this is the site for you!
Review by SabMad2 years ago
I just wanted to share, since I also had a terrible experience with this company, that I filed an official complaint with the Better Business Bureau and I got a refund.
BBB of Eastern and Northern Ontario and the Outaouais
505-700 Industrial Avenue
Ottawa, ON K1G 0Y9
Review by Ziningi2 years ago
Whenever I request a refund, they tell me to take it up with the shipping department. This is a complete scam. I have been waiting for my items for over 6 months.
Review by Cez2 years ago
I ordered from inu inu on in June of last year, nine months ago and have only received half my order. I ordered two items, a sweater and a pair of slippers that they were offering for free. My order came to a total of $56.90. When the slippers came in August I waited and emailed them about the rest of my order. They offered me a 10% refund and told me they would message me with my tracking info. I contacted them again two weeks later and they told me til wait longer. On December 30th I told them Id like a refund. They said they contacted the shipping department and would message me back when they got a response. I messaged them February 2 asking again and they said theyd refund me or give me a 130% coupon in a week. February 18th I asked again for a refund, they told me they were getting an error when they tried to refund me and they said they would refund it to my paypal instead. I gave them it and they stated theyd contact their billing department. I asked when I might get my refund and got no reply so I asked again a week later and they told me that theyd notify me when they hear back from their billing department. I asked for a way to talk to the billing department myself a few days later and received no reply. Its been 5 days. I do not buying from them.
Review by Dimetra2 years ago
they dont ship your items and ignore emails. ordered my item in early feb, its now mid june and i have emailed countless times with no response. so unprofessional save your money dont buy from them.
Review by BigChristoff2 years ago
Orderd 6 mo ago, folloewd up several times and keep getting same reply, *your order will be shipped soon*. Still nothing. I have asked for a refund and they refuse and just assure me again its on its way.
NO Doubt, especially after reading all other reviews, its a SCAM!
I am reporting them to the FTC as everyone else who's had problems with them should. This site should be shut down and the theifs behind it prosecuted.
Review by Keins Zaharinka2 years ago
I've heard recently that they've been going through issues or something for undercutting their item providers, so it's to be expected that they're also janking around customers. Ordered a Christmas gift in early December, it's now March. They never so much as processed the order and although they've offered a 10% refund, they refuse to actually do so. You can get the same products from other providers for a lot less money and hassle, so don't waste your time with InuInu.
Review by Karalle2 years ago
I ordered a "free item" (phone case) and bought a "day" t-shirt and skirt set along with it. I never got the shirt and skirt, only getting the phone case that seemed like it had been opened and dropped a few times on the way to my house. Also I ordered it in August, and after emailing them every month for a tracking number, it arrived in December.
Review by ADanila2 years ago
Ordered a sweater for my girlfriend mid-November to get it for Christmas. Around the middle of January I sent an email asking about it, and they assured me that it's coming and that it takes 1-2 months for it to get made/prepared for shipment. They gave me a 10% refund as an apology. I was hoping that I would get it for her birthday (on Feb 1st), and if not then it's a bonus Valentines gift. Heard nothing since, and I'm about to email again.
It wouldn't be too bad if they would keep me updated instead of leaving me in the dark.
It's a shame, because my girlfriend really wants some of the things on there but I will NEVER do business with them again.
Review by Castleman2 years ago
After many emails back and forth they answered when they would be shipping the items. Took over 2 months to say they were shipping them. Never shipped them, the company was no help and tried to take our money without sending the item. This company should be shut down.
Review by Marteka2 years ago
Inu Inu is a total scam and I almost fell for it! I came across their site and saw that they had free items and all you had to do is pay for shipping so I decided to purchase it and get a tee as well. Once I placed my order I was browsing online and found a site called Store Dog Dog which had the same exact items as Inu Inu but cheaper and with free shipping! So I promptly cancelled my order with Inu Inu and placed an order with Store Dog Dog. Long story short, Inu Inu didnt want to give me a refund and kept taking forever to reply back to my emails. Luckily I used Amazon Pay when I purchased from Inu Inu so I was able to receive a refund via Amazon. Dont order from Inu Inu they will steal your money! Order from Store Dog Dog instead!