I have been a loyal supporter of Intrepid Travel since 2002 and have brought many new clients to the company through my recommendations. “I’d go anywhere with Intrepid’ has been my adventure catch-cry! A travelling companion and I took out Legend reward in 2016 and have continued to book annual holidays with the company. My partner has done 8 and we were looking forward to his loyalty reward. We are just back from our Balkan Real Food Adventure, loved it all and already thinking about the next adventure. But....... we only found out through looking for the trip feedback link that the loyalty program is gone AND we are too late apparently to enquire about his 8 trip status. Soooooo disappointed Intrepid!!
I suppose that the plus side of this is that we can look further afield for options in 2020. Loyalty works two ways Intrepid, does it not? At the end of the exercise I’m a bit sad. I was proud to be a legend; thought I was onto a company with a sincere customer focus.
Review by Jamala2 months ago
BEWARE: My guide was a LIAR and also may have been stealing money from the kitty. i URGE YOU NOT TO CONTRIBUTE TO THE TIPPING KITTY. Tip as an individual or a couple!! According to Intrepid info that is sent to us, a traveler can ask any day to see the tipping expenses log. My guide Freis WOULD NOT ALLOW ME TO SEE IT ANY OF THE 11 days. I asked him many times, and told him this was Intrepid policy and this was emailed to us. He only showed me a pencil written page on the last day of the trip with numbers entered for the days. He also LIED to Intrepid after the contacted him and said this did not occur.
Review by GrandMoff Akume2 months ago
I did the 14 day Hanoi to HCMC cycle tour with 5 others in August 2109. We were well supported by a truck for the bikes and an air conditioned bus for when we were not riding in both the North and the South sections. Every time we got off our bikes we were well catered for with snacks, fruit and cold drinks. Our tour guide was experienced and spoke good English, he had a lot of practice with cyclists and in guiding and at times I got the idea he was tired of the job. Almost all Vietnamese men smoke. Our drivers and bike mechanic were friendly and helpful although didn't really know any English, however we got by no problem with the help of our tour guide. We traveled on an overnight train for 600 kms through the central section of Vietnam . It was a pretty hot time of the year to ride this trip which was probably why group numbers were low. The route was great and we got to see a lot of the non tourist parts of the country which was fantastic. Our group agreed that we should ride more early in the day due to the high temperatures and our guide adapted the schedule for this. One of the group had a bad fall from his bike on a very hot day and the first aid kit had basically nothing in it, no saline, no dressings, no gloves just a couple of bandages and some old betadine. Fortunately you can buy almost anything from Vietnamese pharmacies and we were able to buy suitable dressings and saline for the injuries. Another lady on the group had issues with her booking- not having her private room booked for her which she had requested and her e bike which she had paid extra for being unavailable initially in the South ( she did insist on the e bike and one became available eventually)
Personally the cycling was not as challenging as described on the website and I was a disappointed with this. As a group we were unimpressed with many of the restaurants we were "taken" to as being a true representation of Vietnamese cuisine when in fact they were filled with other Westerners on tour groups and the food was expensive and not great. We did mention this. The guide on the whole was great and had a good sense of humour but felt he was maybe tired with the job. There wasn't much communication on the long bus journeys unless initiated by us. The extra activities, temples etc were pretty forgettable and often preceded by super long queues which we opted out of. Our bikes were basic well ridden entry level, reasonably maintained MTBs which were a better standard in the North section than the South. Some sections of the were cycling were pretty dangerous even for experienced cyclists, mainly due to the heavy volume of traffic, no road rules and heavy vehicles on the road, this is just the way it is in Vietnam, especially around the cities but you do have to as an individual be super aware and listen to your guide carefully. He was really good on road safety. The tour guide must have had a bad experience with previous groups slamming on their front brakes and maybe having accidents so told us not to use them at all on descents ! This effectively halves your braking power so I felt this was an issue and ignored this advice as did the other experienced cyclist on the tour. The standard of accommodation was okay for the most part but a few places were awful, most noticeably the accommodation on HCMC. The overnight train was slow, noisy and we got very little sleep due to other travellers on the the same carriage drinking most of the night, although the sleeping compartments were clean and quite new, we also had to share with other people not in our group and I would have paid more to avoid this or happily paid more to avoid the train altogether. A lot of accommodations were very noisy, staff not so friendly and pretty low budget .Most of us agreed that we would have happily paid a bit more for a better standard of accommodation and it wouldn't have cost much as accommodation is reasonably priced in Vietnam. The hotel breakfasts included were good but the lunches which were included in the tour price were pretty average. Often the hotel didn't have safes for valuables and if they did, they were often faulty (wouldn't open)or could be picked up easily and you could simply carried away. As far as tipping went, we all contributed $100 USD to a tipping kitty at the start for mechanic/ Bus/truck driver bell boys etc. Wasn't totally sure how that was accounted for. We were constantly made aware that wages were low and we needed to tip the Intrepid guide in USD at the end of our tour which we all did. Really enjoyed the trip, Vietnam is beautiful, especially getting out in to the remote areas but would have happily paid a bit more for the things mentioned. Would recommend cycling in the cooler months as it's tough cycling in the heat at 32 degrees plus, we often got to 38-40 degrees. I would say you need a guide to go to any remoter areas as some areas have no English speakers so we were grateful for our guide.
Review by Somaira2 months ago
How dare this disgusting company take part and endeavour to influence our politics. Climate change activist far left communists really!!!? Will never use your company.
Review by Bachholiday Adisubrata2 months ago
Intrepid are not disabiled friendly. I travelled with my husband who is blind and his friend who is partially blind on the Classic Spain and Portugal tour for 22 days. I was sick one night and asked the Tour Guide to leave my husband and friend with the rest of the group at a Restuarant along with the others. This was perfectly fine and my travel companions didn't ask for anything more than anyone else in the group, eg, translating menus, walking back to the Hotel with the Group Leader. I got a call from the Europe, Russia and Iceland Operations Manager, who has nearly 50 counties to look after, to be told that my husband is wonderful to travel with but I have to be with him at all times. The harrassment from the Ops Manager became more frequent. Our partially blind friend and I kept getting messages from the Tour Guide, Hotel Receptionists and messages under our Hotel door to drop everything during our holiday and call him about meaningless things that the Group Leader or the Hotel could've handled. At one point our friend was asked to call him to tell the Ops Manager if he was ok. I then found I was accussed of things I didn't do like hitting Hotel staff and throwing laundry around in the Hotel Reception area. I did not such thing and told the Ops Managr to check the survellence and he'll find I'm correct. Intrepid went quiet about the survellence and either wouldn't answer my question or changed the subject. I was asked to leave the Tour Group without any warning that this would happen, and in th last episode about these false accussations about hitting people, the Ops Manager took me off the Tour without getting my side of the story. Intrpeid would not let my husband stay with his friend so I had to take my husband with me. Intrepid ended up refunding the usused portion of the trip for my husband and I. Ask yourself, if someone was tearing down your place, would you give them a refund? I swear to my grandmother's grave that I didn't hit anybody or throw laundry around. Intrepid ruined our holiday.
Review by Ilppe McGivney4 months ago
After quite a few Contiki trips I decided to give something else a go- massive mistake. I travelled with Intrepid 2 years ago and still haven’t gotten over the lack of value for money. $5500 for 3 weeks in Spain with the most basic accommodation going around. I was put with someone almost double my age in the room and I ended up leaving because I was just so miserable. I wouldn’t recommend them to anyone.
Review by Middlewhisp Nyager4 months ago
The tour leader was taking and pushing cocaine on Day 1 and a member of hotel staff broke into my bedroom through the window while I was inside naked on Day 7.
Call me old-fashioned, but I don't do Class A drugs and prefer only members of the opposite sex to manoeuvre themselves towards positions where they can see my genitals.
Review by SuperGeek4 months ago
I took a three week trip with Intrepid across Peru, Chile and Argentina. I understood that I might have to share a room, I didn’t believe they would make me share with someone who had diagnosed sleep apnea. If you are not sure what this is please google it, but basically means as the person sharing the room you will never sleep. Even after knowing this I still had to pay for my own room to get some sleep. Even after I complained that still held me responsible for not being able to share with this person, never acknowledging their responsibility in never allowing it to happen in the first place. After several conversations I was finally compensated for the nights I paid for my own room but not the numerous nights I was forced to share with someone with sleep apnea. I would never trust this would never happen again by the lack of responsibility Intrepid took for the situation.
Review by Defiant Glenting4 months ago
Just beware on how they only post a good review in their website and omit all the negative reviews of the trips.
Did the Serengeti trip with them and too long on the bumpy roads, no water in the camp to shower or toileting, toilet door does not close and camp sites are overcrowded.. Definitely not value for money.
Review by Maakarov4 months ago
Mistaken after mistake after mistake. Take the money and then change trips without any warning. Booked into a hotel in Darwin for a 6 am start that has a sports bar with incredibly loud music till 2am.
Review by Haubingths4 months ago
Have just received my legends voucher for 10th trip. Very happy with that. BUT the only reason I knew about the programme being discontinued was because my travel agent phoned me with the news.
Wake up Intrepid. Why stop rewarding you loyal clients. Putting them on the same level as one off travellers is not a good move. You are no longer unique in the small group adventure touring business. There are other other excellent companies out there and without a loyalty programme there is no readon to travel exclusively with you. Remember....only one person can win a competition and many of us save all year and have to apply for leave well in advance for our holidays so specials leaving in a couple of weeks are no earthly use to anyone. What were you thinking when you changed everything!!!!
Review by Jrn4 months ago
Several issues with Intrepid. Our group of 16 were travelling with several other concurrent Intrepid groups of 16 to the same locations and staying in the same hotels. Nothing about it was a small group experience. Second problem was all the tipping of Intrepid staff and contractors.If Intrepid truly had a social conscience they would pay their staff properly instead of promoting tipping which most travellers got sick off.
Review by Macoveanu5 months ago
Up until yesterday Intrepid would have got a better rating from me as I have enjoyed all of the tours I have done with them. Yesterday I was planning my 8th, 9th and 10th tours, which I had planned to take later this year or early 2020, and I went to Intrepid’s website to check out the details of the reward program they had in place that saw LOYAL customers receiving NZ$2,400 towards their 10th trip; only to find that this had ceased as from 1 July, 2019. Firstly, no notice was given to LOYAL clients or at least I never received this. Secondly, other companies such as G Adventures offer very similar highly rated tours some at much cheaper prices but I have always been able to justify the price difference thinking that I will get my 10th trip at a heavily discounted price and now I feel really cheated!! The program Intrepid has replaced this with does not recognise LOYALTY ... everyone who does a trip with Intrepid receives the same recognition. Most companies when they change their loyalty programs make it marginally harder to earn rewards or they improve the program but I have never known a company to completely take it away or not to notify customers of proposed changes. I wonder how many of Intrepid’s LOYAL customers will be looking at other options now - I know I will be considering all options not just Intrepid as soon as I have used up the deposit I have with them for my 8th trip.
Review by Asholes5 months ago
I have always enjoyed my trips with Intrepid Travel, El salvador, Italy, Peru, Chile, Argentina and Georgia/Armenia coming in Oct. I was looking forward to completing my legend status this coming year. Receiving a bonus trip which I have been working toward for years. Today I learned that Intrepid is no longer going to honor it's promise I will be extremely disappointed if they don't honor their commitment. Looks like I won't be an Intrepid traveler in the future,
5-22-19 Reply to Intrepid's response.
Your response is insulting. Pls keep your future offers and honor the promises that you have already made to me . When I have completed nine trips credit me the 10th. It is how responsible companies work. You have essentially reneged on thousand and probably millions of dollars worth of rewards you owe your customers. Notice should have been given to customers that this program was ended long before the end date. This isn't the responsible travel company that I loved. I will be sad to move on but you have broken the good faith contract you've made, take 9 trips and you will give me the 10th free.
Review by Drengene5 months ago
Have just returned from the best of Turkey tour with Ozcan.It was really great.Had a wonderful time.He was very good handling all the different age groups and was a great help in times of need!!!!!
Review by Mongrel5 months ago
Until today I might have given 4 or even 5 stars to Intrepid Travel as I have always found in their trips what I was looking for.
I’m disappointed today because I just found out they had discontinued their loyalty program called “Legends”.
Even if you can, you don’t just discontinue a program without telling your loyal customers about it. I will stil travel with Intrepid from time to time, but I will definitely consider other options in the future.
Edit because of Intrepid’s answer : it’s very nice to want to reward all your customers. That doesn’t imply that you have to discard a previous program. BTW, I never got your mail. And considering the amount of people complaining on social media, I’m not the only one.
Review by Galdino5 months ago
I just did the explore Jordan trip eesj190703 with guide Mohammed al najjar .
On the wile it was excellent and Mohammed as a guide was great .
I had prebooked a car to pick me up at Amman airport as I got in after midnight . The driver didn’t turn up . The intrepid sign was there but with a different name . It took about 20 minutes to sort out with a phone call . Not the best start !
From there on , the trip was great . Mohammad al najeer was very professional
About all the history .
My constructive feedback is that we should be aware of the add ons before we start-trip
. We were delighted with the option of a trip to the Red Sea and snorkelling but €90 was a lot . I would also say it’s a six day trip and not eight as advertised . Day 1 we meet the guide for introduction at 6pm just for an hour and day 8 we just leave the hotel having said goodbye to guide on night 7 so really there is no day 8 . When the group were discussing tips they based it off 6 days as that’s what the trip was rather than the advertised 8 .
I would recommend this trip and intrepid as you won’t be disappointed .
I would say include a few sights in Amman in day 1 and possibly a few more sights in Madaba on day 7/8 .
I did the walking tour of Madaba on day 8 as I had an extra day there and it was really excellent . The other people on the trip missed out on this .
Review by Delson Schicker6 months ago
We went to Botswana Adventure in May and were not happy with the accommodations and included transfer in Windhoek airport.
When we arrived in Windhoek airport, nobody was waiting for us and went to see the Namibia tourism information desk. The attendant called a friend taxi driver that called Roof of Africa Hotel. The receptionist of Roof of Africa told him that their driver was coming in 20 - 30 minutes and asked us to wait. That night in the dinner when we met with the other members of the group, just one of guests was picked up in the airport. It looks like the hotel did not care too much about picking up the guests.
We compare this with the other tour company in Namibia, Chameleon that was very similar with Intrepid, except was only tour in Namibia. Chameleon Tours was much more honest because they told us all the ensuite accommodations would be 2 to 3 stars and it was. It surprised us because it was really 3 stars or up. Instead, Intrepid sold the tour as " comfortable style". It is not true.
Roof of Africa Hotel in Windhoek was a very poor 2 stars hotel, with the air conditioner, fridge and hair dryer not working.
Intrepid indeed mentioned that 2 nights in the houseboat is a small room with shared bathroom. But, the room had no ventilation. As it was under 35oC, the only window in the door was covered with a thick plastic canvas that you could not open because the public could you see through.The shared bathroom in the middle of two rooms is not suitable, if the neighbor room guest forgets to unlock the bathroom door after he/she used, you can not access the bathroom. One of the guests had this problem, as he shared the bathroom with the captain of the houseboat and the captain forgot to unlock the bathroom door during the night. The guest had to go outside, climb the stairs and go to the public bathroom in the middle of the night in the darkness, very inconvenient.
The accommodation in Nata was confirmed 2 weeks before the tour by Intrepid email as Nata Lodge, but it turned out to be Getwa Lodge (??!!). The review in the Tripadvisor for Getwa Lodge is not good and that is true. The outdoor toilet, basin and shower were terrible, there were spider webs, tree leaves everywhere and dusty. The shower was no pressure and the hot water did not exist, just was warm because of the hot weather.
It is a 9 nights (10 days) tour, but 5 nights in very poor accommodation that we can rate as 2 stars or less. It is not a comfortable style tour, we can say it is basic style and for people that love camping style, maybe.
At the end of the trip, some guests wanted to go to Namibia for the next trip, we recommended Chameleon Tours as they are cheaper, more honest, know Namibia very well as the driver/guide is local.
Review by CarmenSotelo6 months ago
We have just returned from 2 Intrepid tours, No.1 to Rio Iguazu Falls and Buenos Aires. The tour leader Luciano was great, he looked after us all of very well, making sure that everyone was well aware of any pitfalls there may be. Both guides used on this tour Lola & Eduardo were fantastic, we all agreed that they were extremely knowledgeable.
No 2 tour. Lima Cuzco and Machu Picchu. Our Tour leader Desiree was fantastic and worked very hard to look after us all, nothing was too much trouble, she most definitely went the extra mile to make sure that we were all comfortable and happy. The tour was great and again much advice was given on any pitfalls etc. we may experience
The tours were well organised, information was given every day as to what we should expect the next. Our age group was in the 57 - 79 range, so the guides had to factor some mobility into their guidance. All entrance tickets were included, as were hotels and breakfast, and the odd evening dinner.
Out of the 4 hotels used, I would say only one of them was under par, the breakfast was poor, rooms noisy, and air conditioning not working well.
We would like to thank Intrepid for a lovely well organised holiday.
Review by Taily Derrow6 months ago
This is my response to an email sent to me by an executive in regards to an Intrepid page FB thread I had posted. The Intrepid response here, and on FB, is basically copy and pasting a standard "We want to reward more people more often".
Thank you for contacting me. As you know relationships are built on trust. Traveling in a group is based on trust as well. Intrepid has broken that trust. I know you most likely had an " Intrepid reserves the right to change the Legends program at any time" clause, and you had a complete authority to change it. However, I think the company dropped the ball. I don't know if you personally have ever taken an Intrepid trip. I have collectively taken 14 trips, and I have met travelers who have had many Intrepid trips as well, which we would discuss on the long drives, comparing notes and planning to reach that 9th. Your travelers were your best advertisers, and repeat customers. The first meeting with a team leader, each traveler, one by one introduced themselves, and stated how many Intrepid trips have they been on, That conversation was an ice breaker, since the 10th trip Legend status always came up. Conversations about how many more trips, and where, and what timeline. It was a part of the fabric of Intrepid. It was the chorus in a proverbial popular song.
Now the blunder. Intrepid had several ways of dealing with the Legends program. You guys chose to send an email (on May 23rd apparently), that many have not received. None of my Facebook travel friends have. Some, like me, are registered with 2 email addresses. We always get your other emails. Why not this one. It doesn't add up. There must be many travelers who have worked on booking additional trips on Intrepid, because of this long standing incentive, in the mean time. Jacquie, my friend on FB, just finished her South Africa trip and the trip response card had the Legends program incentive still written on it. You can see her comment on the Intrepid thread. This is after the program has been discontinued. You could have put a banner across your Intrepid homepage stating the program is ending, and introducing the new Intrepid Insider. You do so with your 15% off Africa sale (e.g), you send an email and have it all across your website. It can't be missed. This however was not the case with the Legends program. Your loyal travelers, who you have built up over the years, feel duped. They feel betrayed.
You could have given a more sufficient timeline, not 6 weeks *May 23- July 1st), for travelers so close to their 9th trip to weigh in on the importance of planning for possibly fulfilling their status. You could have just decreased the voucher amount from $1800 to $1500, then $1200, or any arbitrary number, possibly stopping at a much lower one, yet still keeping an incentive and the Legends moniker, like an honorary PhD or a lifetime achievement award with an incentive. No one is buying the "we don't want our travelers to have to wait to earn their bonus". Not a single person has ever complained that the status was not achievable, or unattainable because it would take so long. Your plan is to apparently sell ads via email for travel related products along with your trip offers. Basically spamming us. Now, on Intrepid Facebook thread you're seemingly scrambling, sending vouchers for 8th trip, even encouraging ones with lower number of trips to PM you. It's nice that you're attempting to rectify a situation but you guys screwed up. You had the perfect model.
What makes Intrepid unique from other travel groups. You say it's your B certification. You are a green company, you support local causes. Again, have you traveled with Intrepid. On my month long India combination North / South trip, everyone was going through dozens, and dozens of plastic water bottles, same in Nepal, these are countries that do not recycle. Some hotels in India didn't have filtered water, or it wasn't easily accessible Whereas in Vietnam, and in Central America, it was the complete opposite, we had water available inside our vans. Your travelers notice the difference.
Your guides, is not what makes your trips unique, they often work for several companies, and it's not a secret. The itineraries are often the same, as we come across different groups during our various stays. I've had a terrible guide in Jordan. In South Africa I had a guide send me a Facebook message requesting $200 for an emergency, after the trip, the Central America guide was trying to sell us hand made, precious stone jewelry. The North India guide recommended a taylor who makes all his pants but the price was not the best. Seemed shady. However excellent guides in Egypt, South India, Nepal. In Morocco, Turkey, India, Egypt, Jordan your travelers experience a hard salesmanship on specific stops for expensive carpet, ceramics, argan oil products, the lavender / sandalwood oils. jewelry. I know in return we get to see how carpet / ceramics . jewelry is made.. These are not the artificial limbs clinic in Morocco, or the working animal vet hospital in Egypt which show your contributions to the communities..
Now, with a heavy heart, I can no longer sincerely recommend the uniqueness of Intrepid. I will shop around for the best price. If it is you, then I will travel with you again after I redeem my voucher. Just like you did in stopping your program.
Review by Mrs Storror6 months ago
Mohammed was one of the best travel guides I had in my lifetime.
He was extraordinarily knowledgeable, kind, thoughtful & considerate. One of the Best Tours ever for me, I know it was truly because of Mohammed. I was on his Feb. 6 , 2019 Tour to Morocco.
If Mohammed did other tours around the world I would commit to all of his tours. He was Amazing!!!!!!
Review by Sylvien6 months ago
Iran's an amazing country but I was disappointed with my Intrepid experience. Compared to a Morocco trip I did with them a couple of years ago of approx the same duration, this trip did not deliver anywhere near the same value, considering how cheap Iran is as a travel destination.
For the price, our accommodation could have been better (apart from a couple of places) and we only had a tour leader with no local guides for added knowledge, as we had in Morocco.
On top of that, Intrepid failed to deliver the promoted single supplement or even twin share accommodation on the overnight train between Tehran and Shiraz - instead we were four per compartment! My complaint about the undelivered, paid for service took three goes before it was registered and I am still waiting for a resolution.
The tour leader acted as an informal currency exchange office, which I was surprised by - and he didn't offer the very best exchange rate (luckily I had researched and found an Iranian debit card which I organised ahead and preloaded with local currency).
I'm in no rush to use this tour operator again.
Review by Zuwane7 months ago
I just came back from a 12 day tour to
1) very well organized
2) excellent customer service
3) lots of information on the site
4) very knowledgable and personable guide with excellent English
5) people on the trip were great
1) HIGHLY OVERPRICED - one accomodation was ok, the other ones were very cheap, shabby and dirty.
2) Our guide was no different to guides in less reputable companies. Before I travel, I asked and was told by Intrepid this trip had no "kitty". However, the guide asked on day one for it (a total of $576.00 USD which is a fortune in Egypt), took the group to "Intrepid pre-approved venders", etc.
3) Options of things to do outside the itinerary could have been better explained.
The trip is a good choice if you like to take it easy during your vacation: visit the main sites but also have time at the pool, have drinks with friends and have lots of free time to chill out. And very important: you must like to shop. Keep in mind in Alexandria you spend 3 hours at the shopping mall instead of visiting a Museum, the only activity on day 11 was a visit to the Bazaar and, as I said, you will stop at shops endorsed by Intrepid (according to the guide).
If you, like me, prefer to be on the go when you are on a trip so far from home, this might not be the trip for you. Unless, like I did, you are comfortable with doing your own thing and leaving the group to explore on your own since you will have plenty of time to do so.
Personally, I won't travel with them again. The bad points override the good ones. But again, depends on what you are looking for... and how much you are willing to pay for it.
Review by OMorrissy Abbelsayed7 months ago
I’ve just returned from the Classic Sri Lanka tour and couldn’t be more happy. This was not just my first intrepid trip but my first holiday travelling alone.For me each day of the itinerary just got better by the day. Our tour guide Ananda Upasiri was fantastic. His passion, knowledge and love of this beautiful country was evident every time he spoke. He made the long coach journeys entertaining by not only informing us of the history of the places we were visiting but telling daily jokes and sometimes singing. There was nothing you could ask for and this wonderful man would not organise. He truly went above and beyond to keep everyone happy. Everything about this tour exceeded my expectations and I would have no hesitation in recommending it to anyone. It was also wonderful that the whole group got on well.
Review by Laquita8 months ago
An excellent tour led by Darlene. She was very knowledgeable about all aspects of the culture of the places we visited.
Heading in mind the limited facilities the cook had the meals he produced were great, varied and in quantity more than we could eat.
The village visit was most humbling when you saw how happy the villagers were with none of the essentials of life we take for granted.
On the game drives we saw rhinos, cheetahs, leopards, elephants,giraffes plus a host of other animals and birds.
The camp sites were good but the plumbing of showers and toilets
Left much to be desired BUT we must remember it was a basic camping trip! However it is not a major task to screw a bolt to a toilet door.
On a score of ten I would give the tour leader a rating of 20!
As a diabetic 2 the meals provided were ideal with hardly or nothing in the way of sugar presenting no dietary problems especially at breakfast.
All in all a very enjoyable and we'll organized trip.