Very helpful and detail oriented extremely patient with me and made me feel comfortable and safe giving out my personal information the best customer service I’ve ever had
Review by VickiWilkins Derrow2 weeks ago
Handled all business professionally and promptly.
Review by Guglia2 weeks ago
Ana was terrific
Review by Squishysasha2 weeks ago
Jay Wontor was great! He was easy to talk to which made it a great experience. I was felt like him and I connected on a personal level which made the process go smoothly. Although I did miss his calls and forgot to call him back after a long day at work Jay was very courteous and understanding. He explained the breakdown of how the process went which made me feel comfortable in doing business. Very pleased with how everything went.
Review by MegaBlaaaaaaaaaah3 weeks ago
I called, spoke to one guy who was extremely helpful, however, when I called back, another guy took over and messed things up by creating two accounts and not letting me talk to the original person. They also messed up my DMV 920 form by incorrectly putting my VIN and License Plate #
Review by Ldi Capalaba3 weeks ago
Adam was very helpful in answering all my questions. He had a pleasant demeanor and was easy to talk to.
Review by Billysy3 weeks ago
The rep quoted me $75 for install and after it was installed the sketchy shop they sent me to charged me $125. I would not even use the restroom in the shop they sent me too. I’ll be changing service centers.
Review by Arlayna3 weeks ago
JORDAN WAS VERY HELPFUL...I WILL GIVE HIM 5 STARS FOR HIS HELP
Review by Jeepman3 weeks ago
Very helpful, detailed and patient. Thank you for your help.
Review by SuzinAZ3 weeks ago
Very informative and pleasing to talk with
Review by Kajuscha3 weeks ago
Do yourself a favor and avoid this company at all costs. The equipment is faulty. I have had numerous lockouts costing me time off work, towing fees, etc.. None of the lockouts had anything to do with alcohol, every one was due to technical problems with the equipment. Anytime you need to talk to customer or technical support, be sure you have at least 30 min to be on hold. Wait times at the call center are ridiculously long and unbelievably frustrating. Additionally, intoxalock is more expensive than Draeger or other brands. On top of everything else, they tried several times to charge me a lockout fee for their equipment malfunctions. Even the techs at the service center where I have to go for calibrations have voiced to me their dislike of the company and their way of doing business. I wish I had gone with another company. Once they have you, it becomes very difficult to switch brands, or I would have done so long ago. Save yourself time,frustration and money and go with any other brand than Intoxalock.
Review by Cartoon4 weeks ago
Everything was great! The only thing I found troublesome was my scheduled appointment. I had mentioned I needed my install time at a later time in the day. I was told to call the installer and make arrangements for myself. Which I eventually did, overall service has been decent.
Review by Gopinath4 weeks ago
Crystal was very thorough and explained everything.
Review by Pradumn Gorbatov4 weeks ago
Joseph did an excellent job handling my case and getting me setup. Also gave me a rebate. Very professional.
Review by Maleaka4 weeks ago
Charlene was helpful and prompt with returned calls and responses to my requests. Overall a good experience.
Review by Yannic4 weeks ago
Review by Anindita Fronia4 weeks ago
J beast was vary polite, professional, kind and courteous. He took his time to explain every aspect of the cost and the installation and fees, he also took his time to look for discounts and rebate ,which is very appreciated. He also answered all of my questions in a way that I could understand.
Review by Pouria1 month ago
William Norgard was very informative and helpful.
Review by Lashonder Hawkins1 month ago
Jay Wontor was awesome! Quick, easy, painless and very helpful!
Review by Kainoa Pedemont1 month ago
Customer service is top notch!!! They are such a help when needed!!
Review by Dufie1 month ago
Hi I spoke with a representative of the name Leslie she was very helpful and friendly I would definitely refer her to anyone that needs ur guys services. Thanks
Review by HeatherY1 month ago
Stacie is Professional, patient, and respectful. Stacie made a stressful situation easier to handle.
Review by Extremes1 month ago
Jay was excellent! He was so helpful in answering my questions. An unexpected surprise was his help with what the CA DMV requires for a system, where to get it installed, and making an appointment for me! He also explained calibration and costs! I would highly recommend this company, and ask for Jay (he’s awesome).