I don’t want to even give one star. Bought an air mattress used one night it went flat. Went to take back to Walmart and was told no refund per company ( Intex ). Was told I had to get the same product or a high price one. They will not refund any money period. This is Intex rules not Walmart’s. This company is very very poor in customer satisfaction and has super poor quality merchandise. If box is open which you have to open and try to use to even find out. What a rip off never by their products.
Review by MrSplit4 months ago
Intex is a bad joke. They are knowingly selling easy set pools with the inflatable rings that have potential to have a known defect. The ring bulges. Their site under problems even lists bulges as a selection you can make. I grabbed pics of it as I figure they will get rid of that one now that they can sense a class action coming.
Oh, the bulge does go away in the form of tiny pinholes all over where the bulge once was! Their aerator leaked from the get go as well. I am out my valuable time, money for water and water replacement and all Supervisor CARL could offer me was a replacement with the same fricken pool that could very well have the same bulge defect! I told him I'd be happy if he just replaced the 12' 30inch easy set with ring of darkness for their prism pool same size, same money but nothing inflatable that can bulge!
No can do!
There are other above ground pool companies out there.
Review by Writergirl Butek5 months ago
Intex Pool Swim Center Family Pool 58484EP.
After you’ve gone through the whole spill about whatever it is you’re calling for.
(and…I hope for your sake it’s not customer service! If you’re lucky, you’ll only have to hear the blah blah blah one time. It appeared to me that their customer service is a pretty busy department.)……
Here is what you’ll hear
“inflate, fill and play….no fuss”. “Intex is the leading source for the finest quality inflatable products in the world. We pride ourselves on providing our customers with superior customer service and satisfaction.
Their website portion About Us” includes “Our objective is to deliver the highest quality products at an affordable price. All designed for comfort, safety and fun. We’re proud to bring you outstanding merchandise with impeccable service customer service. Our vision is to be the most recognizable, trusted and innovative company in our industry. We routinely test finished products to make sure they meet our elevated standards for quality, safety and value”.
None of the above Intex company statements on phone or website appeared to take place with my issue. I reached “outsourced” customer service. They hung up on me the first time after I gave them my email. When calling back and asking to speak with a supervisor I was told I needed to state my issue. When I did so, I was told it was against their company policy to transfer me to a supervisor. I am supposed to expect a call within 1 to 2 business days; however, I was told they could not give the number from which to expect the call. (I’m one of those who doesn’t answer if I don’t know you and you don’t leave a msg).
Bottom line; whatever your issue, SERIOUSLY do not expect to receive superior customer service and satisfaction. If the pool I bought was in fact routinely tested in their finished product to make sure they meet Intex elevated standards for quality then their standards for quality are not up to mine.
I will not purchase anything affiliated with this company again and strongly recommend moving on to another producer of this type pool product if you are looking for anything close to customer service, customer satisfaction and quality product. If Intex is truly produces the finest quality inflatable products in the world you might want consider catching a flight to another planet.
Review by Umarmia Arzau5 months ago
If I could, I'd give no star rating. My friend and I independently purchased Dura-Beam Standard inflatable mattresses and none of them works. We tested them immediately after purchase and they were ok, but immediately upon second use they just didn't hold air. The warranty is not stated on the box, we can't return them to the place of purchase (Walmart) and the customer service representative was useless. After 20 minutes of waiting on the phone, she barely spoke English, couldn't get me to anyone else and told me I should purchase a new one, suggesting it is a regular occurrence that this product is sold as faulty. As if I would ever buy anything from this company again.
Review by Vankó6 months ago
The Easy Set Pool was fun for 2 weeks, then the filter stopped. If you have time to sit on the phone waiting for customer service from 8-5 Monday through Friday, good luck! I ended up having to purchase another filter at about the same cost as the original set, so my kids could actually use this pool.
Do not purchase if you might ever need customer service.
Review by Itsariya1 year ago
Excellent product. Works as expected and is durable, but don't buy it because I want another and I don't want the price going up..
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