I hired a car from them yesterday from Mallorca Airport. When confirming my booking with them at the service desk in the terminal, my service attendant asked for a deposit for the fuel, which he explained would be returned to me on return of the car with a full tank. I willingly accepted this on my card without hesitation. However, when leaving the terminal to collect the car, I noticed, on the breakdown of charges, there was 'Corbetura super' for 120Eur. This is insurance, and clearly not a deposit I would get back at the end of the rental. Cleverly none of it was in English, despite me clearly being an English speaker, having booked my hire on their English website, presenting a British drivers license and a British passport, so it was only spotted after a quick Google translate.
Anyway, Im the type not to take any s***, so I returned to the service attendant, pushed in line, and made very clear my dissatisfaction in front of several customers. He amended the charges without contest, an acceptance of guilt in my mind as he knew exactly what he had done. I have no doubt in my mind he would have successfully added this on to other customers bills that day in the disguise of a refundable deposit, with most people only realising this at the end of the hire when their 'deposit' is not fully returned.
Interrent (Goldcar) have had alot of negative publicity this year due to their sharky practices. Despite their PR claiming they are changing their ways, my experience with them this week has confirmed scamming customers with deceit and dishonesty is still an integral part of their business. For that, they deserve nothing more than 1 star, however pleasant the car is to drive.
Review by Chiarella1 month ago
Contract NO: 17380512
I travel to Spain several times a year. For the first time I rent a car from Inter Rent.
The experience was very bad. First I was charged 40 Euros extra for getting the car after 23h. Second the car was very dirty inside and outside (the staff's respond was: it is the car, take it or leave it!! I was forced to have the car as there was no other option.
I delivered the car on time and I asked the receptionist kindly to check the car and confirm that everything was alright. He was not cooperative and said he did not do that and referred me to customer service. I asked him to confirm that he had received the car and he angrily put a stamp (Received) on my contact when I asked to put a date and time on it he was very upset and raised his voice. I asked his name he refused to give it to me. I could get the name in the end which was Eloy. Then he started to mock me by saying:" Do you want my social security number".
His behaviour was very bad.
Is this normal in your company.
Review by BedHug1 month ago
Just returned my car to gerona airport in Spain. I filled the vehicle to the brim at the airport. The gauge showed just under full but I couldn’t get a drop more in. I returned to the goldcar/internet desk and explained this to them. Dave, the guy I spoke to said not to worry as sometimes gauge takes a while to register.
I then received an e mail invoice for €60. I am disgusted with them.
I have read that interent and goldcar are rip off merchants and they have now done me. NEVER AGAIN. SCAM ARTISTS.
Review by GrantVandenberg2 months ago
I rented one car 3 days in Sttutgart airport. I returned the car early morning (5AM), a guy from the company revised the car and everything was ok. He didn't sign as ok in the check in report, he just didn't write anything ( my fault as I learnt later!)
After 5 days of returning the car they charged my VIsa with 700€, I'm still working with the court, the Ecrcs.eu organization and whatever I can find to get the money back.
I never heard before about these practices but there are a lot of blogs like this one about abussive & unfair charges done by Interrent
Review by Tesorone2 months ago
I am still awaiting confirmation that no charges will be applied to my account due to damage to the car that was already there when I picked it up at Malaga Airport on the 29th Sept 2019 @ 22:00 that Interrent subsequently accused me of causing and informed me they were to charge 200 Euros. Thankfully when I picked up the car I checked the paperwork and took a photo of every bump, mark and scratch (no matter how small).
Multiple communications by email/phone and an incident raised via their website, well over a week now and I've not had one reply or confirmation that the fraudulent claim for damage to the car has been recinded.
Emailed them: cs(at)interrent.es
Called them: +34918340262
And raised and incident: interrent(dot)com(forwardslash)incidencias
Review by Falconmick Sakurada2 months ago
Starting with the positives, the check-in guy was quick, polite and professional, and the car was good, a Chinese MG runabout. The negatives: at Edinburgh airport stated to be on-airport, but a shuttle bus ride away. Check-in is a hut, so if it is raining, expect you and your luggage to get wet as you wait outside for one of the two check-in people to become free. Our booking did not state limited mileage, but they hit us for an additional £8 for unlimited mileage, and yes they will block your credit card for £1,100. The worst was yet to come on drop-off. The drop-off guy was rude, unhelpful & aggressive. Claimed we had damaged a tyre, when we had not, even though the small nick in the side of the tyre was directly above the scuffed up rim marked up as existing damage on our rental contract. He said he would prove that the tyre had been replaced, but when I confronted him 5 mins later, he said he could not prove it, so would not be charging me for the damage, as if he had done me a big favour! Is this just a one-off, or in effect a systematic attempt to abuse & exploit their rental contract?
Review by Larunce2 months ago
Waited an hour to be seen at pickup. There where only about 6 people in front of me and two assistants on the desk but it still took an hour to be seen to start the collection.
I also have European car hire insurance from icarhire.com. But the assistant insisted that this wouldn't cover me with interrent in the case of an accident, and if I wanted to be covered I had to take out their insurance. I've yet to follow up on this as it seems highly suspicious. But of course, you're not going to take risks, and we were eager to just get out of the airport as there was a gang of us,so forked up yet more money. Not a happy start to a holiday, but an expensive one. Will not be using again or recommending.
Review by Uchechukwuka3 months ago
SCAM DO NOT USE!
Returned car at Lyon airport. No one to check the car at return so had to go back to the rental desk to return keys. No time to hang around as flight to catch. Returned the car in excellent condition and was charged 60 euro "special cleaning" - their proof: a receipt dropped on the floor under the seat. obviously no customer service to speak to since and no chance to get the money back. Theft. Pure and simple. Don't be fooled by the low rental cost. They make their money from your deposit
Review by Dileesh3 months ago
The worst car rental company... Only 2 customers before us and we waited for nearly an hour. At one point, the only staff left her desk when she realised that some previous customers had forgotten their key cars. Instead of waiting for them to pick them up. She walked very relaxed as if on her break and followed the customer up to their car. When she came back, I dared to exhale in frustration and then she looked at me crossly and instead of apologising asked me to be patient! On this, she literally left her desk again for another 5 minutes! No apologies, no sign of trying her best or anything. Complete disregard for me and my family. Will never use them again
Review by Cherain3 months ago
We rented a car from Lisbon airport over a nine day period this month.
On arrival the staff member we were dealing with was insistent the insurance we had was not sufficient and we needed to buy additional insurance. The staff member was very aggressive, repeatedly asking us "why we hadn't taken this out before arriving". Despite us believing we had sufficient insurance, we felt we had no choice and ended up spending an additional 250 euros or risk paying several thousand euros in damage costs should anything happen to the vehicle. This was emphasised all the more by the staff member writing down the accumulation of costs we would entail on a separate piece of paper, which subsequently vanished after agreeing to the insurance.
The staff member also told us we should by a motorway pass which would allow us to travel on toll roads, we were given the impression the daily 2.50 euros charge would pay for the road. However, at the end of the holiday we were given a bill for all the toll roads used. I understand the need to pay for motorway use but if we were clearly told the 2.50 was simply for the luxury of not stopping at the toll booths we would not have purchased it.
The worst part of the whole experience by far, was finding out I had been emailed a copy of the cars damage report with my signature on the bottom. When receiving the keys, we requested a walk round of the car to assess for damages but the staff insisted this was not necessary due our new fully comp insurance. That evening however, I received by email the damage report which I had "signed for". The only time I signed anything was paying for the additional insurance and would never have agreed to signing for the car's damage report without inspecting the car first. Especially a car which was covered in dents and scratches from previous hires.
Please, please, please, avoid renting anything from this scam of a company.
Review by Evdoxia3 months ago
The prices are low, but when you pick up the car they will charge you with surcharges which were not mentioned in the contract.
Review by Sofeha Zoriv3 months ago
On arrival found the car unwashed, smelly inside and with seventeen recorded damages. Two markers recorded damage on the rear of car and we believed this covered all damage on the back of the car. We also pointed out some unrecorded damage to the front wheel at collection.
When returning the car, we were told there was a waiting time of at least 30 mins before an inspection could take place, however were told we could hand over the keys without any problems.
Now 200 Euros has been taken from my credit card for damage which was already recorded by the markers on the Contract. We contacted Goldcar/Interrent to dispute this unfair charge but were told that this was in line with their company policy and forwarded a photograph of the damage which was a generic picture and was impossible to match to the car we had rented. To be honest, it could have been a picture of the backside of a horse!!
We contacted Goldcar/Interrent again, but this time have been ignored completely. We have also contacted Doyouspain.com (who we booked the rental with) who after an initial confirmation of receipt of our complaint are now ignoring us completely in spite of further chase ups. Clearly unable or unwilling to be of any kind of assistance.
I wish I had looked at reliable websites before booking as I would have seen the warnings that this is standard practice for Goldcar/Interrent. I feel I have been mugged and other than leaving warnings to others there seems to be very little I can do.
Review by Rating Vlachogenis3 months ago
Avoid Avoid Avoid!!! Both Holiday auto's and Inter Rent like the plague, they have terrible service when you pick up and even the worst service when you call customer services. Note you only have 3 hours to pick up your car and if your flight is delayed and the rep isn't there to pick you up, you then stand the chance of like us losing you reserved car and needing to pay for an upgraded car... in our case and extra £350 - this is a con, just pay more and avoid these guys!
Review by Bafford3 months ago
Worst company I have ever dealt with.
Don’t use them
Review by Lourain3 months ago
If you booked through another agency please take the time to check whether you can book the insurance through them!! We made the booking through an online platform, when we arrived to Madeira we asked inter rent how much insurance would cost. We were quite surprised to find out this was costing us another €375 on a 14 day rental period, the rental fee itself was only €109!!! However, the lady at the counter was very persistent and really made it sound that for sure the car would come back with a scratch which according to her without insurance cost you €800, this is Madeira she said, even my car has a lot of damage without it being my fault, we are No1 claimer at the insurance company, etc etc. I tried convincing her that we would take the risk, but she then would have to give us another car, which wasn't strong enough to drive up the steep hills, anyway in the end we booked the highly overpriced insurance, only later finding an email from the online platform offering the same insurance for €8,25 a day. It is clear that they're offering these cars way too cheap, trying to earn their money back later through insurance, extra driver etc. etc. Total rip off, do not recommend!!!!
Review by Moaze3 months ago
You definitely get what you pay for - they are cheap for a reason.
After queuing for 90 minutes in the office, every other customer had problems of some kind all to do with inflexible and unrealistic policies. After my 90 minutes in the queue, 25 minutes to process the transaction, I then had to queue for a further 25 minutes while the car was cleaned. All in all, I spent 2.5 hours to collect a car. Never again!
Review by GruberikGamer Estrey3 months ago
Booked a car with this cowboy outfit in Paris CDG via Carflexi.com
I was 6 hours late picking up my car because I made a mistake by me not Interrent. However they saw the opportunity to charge me an outrageous fee to allow me to have my car because they had marked me as a no show. If they were short of vehicles I could understand this or even a reasonable charge of 20 euros or something. This was not the case as there were plenty of spare cars available and Interrent charged me 85 EUROS!! to reactivate my booking. This fee is totally unjustifiable. RIPPED OFF
My original booking was for a 4 door Renault Twingo and I was given a Fiat 500 which was claimed to be an upgrade because its more comfortable. It may be ok for running around Paris but it was totally unsatisfactory for driving 2000km. I specifically booked a Twingo for the excellent fuel consumption. RIPPED OFF
The Fiat 500 was "So" comfortable that after a 1000km drive I ended up with a RS Sprain in my ankle.
When I collected the car it was filthy and hadn't been cleaned outside or in at all. There was rubbish in it and a layer of thick dust all over everything.
When in the booking office the heating in the office was unbearably hot and very uncomfortable.
Clearly Interrent is a cowboy outfit. I will never use you again. I'd rather walk.
Review by Moyshan Dogonowski4 months ago
Waited first in-line to collect my vehicle in Plama Majorca, while others were served at the desk, this took over 30mins.
Once at the desk I understood why! Staff spoke so fast they were difficult to understand. Was then told I needed to pay nearly €300! I told them I had damage waver insurance.
Member of staff wouldn’t except this and carried on saying I had no insurance. After 15minutes he finally said I was insured to drive the vehicle on the road. But needed to pay a deposit of €166 which I think was for the fuel!? Also cover the excess if €1400.
Car was clear and good quality.
On return no one checked the car with me just told me to drop the keys. Very sceptical of this so took photos of the car.
I received an email a few hours later to say the car was fine and I had nothing to pay, but the €116 isn’t still debited on my card. So waiting on refund.
Overall an horrible, stressful, oppressive experience after several hours of travelling.
Use eurocar completely professional when collecting a vehicle in Austria, with no hard sell for insurance.
Review by Jhoi4 months ago
I can’t believe a company can stay in business with service like this. I would rather pay double than use these useless bunch of unemployable people. Firstly they couldn’t find my car them when they did it was faulty with a worn wheel bearing, they said it was just bad luck and I had to do a 50 mile round trip for them to replace it.
Review by Healy Labastie4 months ago
Interent a Scam
This is the state of the car i hired from interent.On Thursday 11/07/190 I flew from Southend Airport in London to Marco Polo in Venice Italy. I hired a car through RYANAIR booking which recommended Interent a company I never heard before. They use a shuttle bus from the Airport. The bus is not labelled Interent it took me time and phone calls back and forth. Eventually I got there. The Company hired me a Ford Fiesta White in colour registration FK-211DA. The car was marked all over with marks dents and scratches. They were not marked on the paper work either. When I mentioned I was told and shown a poster at the front office of damages of dented cars over 5cm they charged. I was advised not to worry. I took the car without Satnav, USB wasn’t working to charge my phone but this wasn’t the problem.
The problem started when a tyre warning light came on. I went round checked the tyres only to find they had been worn down with cracks and splits in them. I was due to travel to Rome 1000+ miles from Venice on Sunday 14/07/2019 at 9am I returned the car at the rental place in Venice. I spoke to Front Desk Lady by the name Sylvia in Venice who was vile rude and to be honest made my holiday in Italy unpleasant.
I started explained I have returned the car because there was an issue with the tyres. She told me I was going to be charged. I took this as a language barrier. Any way Sylvia went to see the car
Initially I paid a deposit of 1500 euros on the Ford Focus. I requested a swap or change of tires on the 14/07/2019 at approximately 10am. Sylvia told me i needed to pay an extra 1500euros deposit. I was not happy so contacted customer services who told me to deal with the front desk and hung up on me.
Stranded? Yes I was. I had to pay. 1500 Euro deposit on another car they gave me was a VW polo Black Registration FV-611GE had a scratch on the bonnet small to be polished off. I was so disorganized. My plans had been ruined as I spent two hours trying to fig out why I had to pay for a swap. I even asked Sylvia to change the tires so I can continue with my day. She told me they didn't do that on Sunday.
So she requested keys to do checks they do on return of the vehicle before swap. I had my camera a Sony Alfa NEX7 with a 15-18mm lens and a Telescopic lens 18-200mm in a bag. This went missing and she denied knowledge.
I spoke to her about the scratch she told me it’s not 5cm. I was told to follow the damages on the poster in their office. What is shown on the posters is cars dented this was a scratch with not even a dent.
When I went in the next day to report the loss of my camera, I spoke to the manager. Very polite Gentleman. Surprisingly, the car had been rented out to a couple with same defects and lucky for me was still on the yard. I was desperate to get my camera. I had travelled taken pictures and videos in Florence and Tuscany that where valuable more than the camera. I requested to check back in the car. I was told it had been rented yesterday and wasn’t available. I looked for it on my paper work. The tires had not been changed. I warned the couple who had hired the car to check tyres. They eventually abandoned the car.
Shows how this company isn't concerned about safety of customers but money.
Review by BravoHotel4 months ago
Do not touch these scammers with a barge pole
A- The cars they show for hire appear to not exist, at Alicante airport we had hired a VW Golf "or similar", ended up with a Vauxhall Corsa...........unless we would upgrade! They didn't even have Golfs at the airport.
B- They attempt to make purchase un-needed insurances
C- On return they will be to busy to go over the car even if you are prepared to wait
D- They will appear to call customers liars as they will find the tiniest mark on the vehicle that may not have been on check out list (the vehicle we had looked as if it had come out of a war zone with over 40 bits of damaged marked.
E- Expect a poorly lit car park when collecting car so pretty much impossible to check for damage.
F- Check your email pretty much as soon as you get into departures so its to late to challenge!!...............but they couldn't do it about an hour ago!
G- Contact an incredibly uninterested customer services and get told pretty much.......tough luck.
H-Await a blurred picture of the "damage"
We have been charged £163.68 for the "damage" in the blurred photo, looks as if someone used a pencil, taken picture, sent bill, wiped it off as its not in the next "evidence" picture.
45 charges at maybe £165.00 each.......£7380.00, that little cars made these scammers some good cash.
We have challenged and now they just don't respond to any correspondence, but they have the money.
Review by Syafiqah4 months ago
Very bad. Very very bad
Review by Cheo4 months ago
I was scammed at Stansted.
I booked a 10 day car hire. Somehow the flight number and the arrival time on the booking form were not correct, (I suspect these were changed by Interrent). The consequence of this was that I was "late" and they cancelled the booking, despite my 10 day booking.
I phoned the contact number on arrival and was connected to a Spanish recorded message. Phoned again and was connected to a man who asked endless questions "to establish my identity" After about 10 minutes and dozens of questions he then played the game of being unable to hear me, and the call was ended. I phoned again but it went unanswered. I had to hire from another company.
Note: there are apparently 3 companies somehow involved the scam. Rentalcars.com, Jigsaw (based in Malta) and Intterent. I booked through Rentalcars.com but the other 2 featured in the booking and in the aftermath.
Review by Valneo4 months ago
I hired a car through Expedia and they connected me to Goldcar. They are a bunch of scam artist and robbers. The advisor at Expedia said that this was one of the best companies they dealt with and these people have turned out to be the worst I face ever dealt with.
Firstly, they refused to accept American express for security deposit as they stated “it’s not a credit card, only visa or MasterCard is...” and made me pay insurance charges of nearly €200 euros otherwise they wouldn’t give me the car which I had already paid for through Expedia.
Secondly, after I gave the car back to one of their attendants, I specifically asked him if all was in order or will I incur any other charges as the tank was full and the car was in undamaged state, he said there would be no charge (after inspecting my contract and the car) and then they sent me a bill for car cleaning of €150.
Thirdly, they charged me for a device to ensure all toll charges were collected and charged at the end of the hire and would give me the car without it and specifically insisted on it. Then they charged my card for toll charges and their manager confirmed there would be no other charges and to my surprise, two weeks later they tried to take money out unlawfully without consent or prior warning, alleging it was for toll charges again.
God knows what they are going to try next.
Complete and utter scam artists. I used Expedia as I thought Expedia was a reputable company but this episode has really got me to lose my trust in Experian too who deals with such robbers.
Review by Medvídek4 months ago
At the drop off of the car in Ciampino (Rome) tua lady named Tiziana trying to be nice she noticed a scratch o the back bumper which it was already there on the day I picked up the car. I showed her the videos ( because I always make one for myself in order to know if the car is damaged ) but she didn’t want to hear anything from me. She charged my and saying I was making a bi “show” about it. They even sent me the invoice with the picture she took and now I have my video ( which is dated and timed on iPhone) and this ridiculous picture. She stated that the car was hit and shape of the bumper changed. But the car was exactly the same.
Now I want to speak with inter rent and make a massive complaint against this lovely Tiziana. I have already get in touch with the broker rental car since I was on full cover. Funny thing there is no email for costumer service. Don’t go with them at all