I ordered two IP phones through them from IP Phone warehouse. My credit card was charged immediately but after ten days there is still no news. I tried calling repeatedly but there is no answer. Messages left on the website or sent to support email were not returned. I contacted Scott at IP Phone Warehouse who answered the first couple of emails and said that International Checkout (IC) was a different company. When I asked him to identify my order he said that they have many from IC, which goes to show that they have selected IC as their international agent. I provided full details about my order but then Scott went silent. I am now forced to go through the process of cancelling the transaction, not getting a product and going elsewhere. It is incredible that such businesses are allowed to operate in Wisconsin and California. I would strongly recommend to go elsewhere and not transact with either company.
Review by Mandthepand5 months ago
Biggest scammers. Being charged 3 times the amount of what the product is actually worth for delivery from America to Australia.
I've purchased products from all over the world and never experienced this. Crooks!!
Review by Zuhamy5 months ago
I ordered an item from the USA to France, and it took barely 2 month to come, customer service was unable to communicate about the shipment' status, deliberately vague...
Do not order through this platform.
Review by Poppylongstockings Afonina6 months ago
They did not send the item until I complained about the tracking number not working, two after the order. Then they did supposedly ship it but the tracking number basically stayed locked on "item shipped" and never ever moved. 1 month later the item still hasn't arrived. Even though I paid a 75 dollars shipping fee for a pair of sneakers. Unreal! That would be somehow ok if their customer service was helpful or just, at least, trying. But NO. Worst customer service ever. Don't comprehend how, in 2019, a company like this can still do business. AVOID!
Review by Shailander7 months ago
You should use another company for international purchases, keep away from this brand, a lot of delays, 7 days later of my order they placed the order, then I lost several products that seemed to be out of stock because the bad work from international checkout. The customer supports is an eternal fight, they don't want to help anybody.
Review by Beisner8 months ago
International Checkout is NEVER my choice for delivery, but since I live outside the US, often it's my only option. Their delivery fees are exorbitant, more than any other service. Delivery is glacial. If you decide to return the item, one needs authorisation from International Checkout. It can take up to 72 hours to have someone return your request. This gets tricky since there is a very small window to return the item. And, if you are from outside the US, you have to pay expensive return fees to get your return in by deadline. Then they have the audacity to charge you an extra $10 handling fee. Don't even get me started with international duties. IC is the only place where they do not return your duties. In terms of customer service, they can also be difficult to deal with. Some of the people are ok, other are downright rude.
Review by Shyler9 months ago
They are not very clear with their messaging around delivery time and the RUDEST with regards to customer service. I said that I would´ve never bought it had I known it would take 20 business days to arrive to me. When you call they blame you. I would NEVER EVER EVER recommend this service and i order internationally to the UAE constantly.
Review by Amouri Colvill11 months ago
This company is awful. 6 days to verify billing information and then almost tripled my shipping charges after further review. I cancelled the order
Review by NeleVan11 months ago
You get sucked by seeing them pop up as an alternative means of payment only to realize when you've lost your money that they just want to middle men for a transaction you can easily sort out yourself. So where the shop you're buying from offers free shipping they will charge you for it and take it as theirs, this is on top of other fees they charge normally for their services. And they have a very poor customer service as they do not respond to enquiries, they deserve to be investigated or sued
Review by CathandJim1 year ago
I purchased what turned out to be an oversized item unaware. They have small print in T &Cs - it's not clearly shown at checkout - that the shipping amount may change but the checkout calculated the shipping, and i paid with this with my credit card. The shipping amount ended up being 5x that and in negotiating a lower amount - it turned out that ordering through international checkout doesn't place a hold on an order so 8 days later - it turned out the items i ordered were gone after all that!
It took 8 days because of their slow customer service. I called, tried chat (got through 2x out of 9 tries) and called and left a message 1x with no response. Emails were frequently misunderstood or not answered and chat was more helpful in moving the discussion forward. I would not use this company again if a checkout diverted to it.
Review by Otsego1 year ago
I made mistake to have my order shipped to France but not realise that I will leave for my holiday before it arrives. I contacted International Checkout and they were able to get the items to me faster. It saved me and I will shop with them again.
Review by Reco1 year ago
I made an order for my son's Christmas gift of something he asked for. These douchebags took my money and then a day later cancelled the order, stating they could not fulfill the order. I'm pretty sure that if they advertise something, they should have it or drop the listing.
Their reply was: "You have been issued a full refund for this order. Unfortunately, there
is not an infinite number of items. We apologize for any inconvenience
this may have caused you."
I guess its all good now, since they apologized for being a sh!tty company.
Stay away from these crooks.
Review by Massunken1 year ago
They don't deliver. You get 1000 excuses but you dont deliver your order. Please never order by theme. You wont get anything
Review by Jesanna1 year ago
Immediately charged my credit card and went through so that my card was charged, they are claiming couldn't verify my billing address and couldn't charge my card,have to fight to get a refund,avoid this company.
Review by Middleagedshopper Absynthe1 year ago
Worst ever THEY DONT GIVE YOU YOUR MONEY EVEN IF YOU RESEND IT ! ITS A FRAUD THEIR SERVICE IS HORRIBLE IM SO DISSAPOINTED ALL I WANT IS MY MONEY BACK
Review by Davyan2 years ago
These are scammers! They do not respond after payment. Mails are not answered. Very poor quality goods that are sold as so-called luxury products. I have been badly injured for $ 700.
Review by Kilinda Mihaylov2 years ago
Huge rip off of a company. Charge over $100USD for a $149 item. Claim its oversize. I claim its nothing more than a money grab. If the Zgallerie used a normal shipping company cost would be less than 1/3.
Buyer Beware. If I could rate them 0 stars I would!
Review by GregD2 years ago
i ordered something with moma museum store and this company and their staff are DISHONNEST and THIEVES if you have to use them moove away from them
Review by Coleste2 years ago
Well International Checkout is how a business should be run. They were so helpful and always came back with a response. On time delivery as well. Thank you very much.
Review by Florita Derrow2 years ago
Like many others here I had a horrible experience with them. Do not use them. It's not worth the trouble or the expense!!!!
Review by Leibel Maligon2 years ago
Really terrible experience with them.
There was a single invoice for two items. What they did was unpacking the original box and ship it with fedex in two different boxes. The result was double charging from Fedex during custom clearance. However, there was no real reason for shipping in two boxes. Their excuse was "Orders are repackaged to guarantee the safest, most efficient international delivery possible. What would happen if they have shipped both items in a single box? The shipment would be in danger? The only reason I think they are doing this is because they want to charge everything twice in cooperation with FedEx. From their stupidity and their inability, I was charged additionally more than 100 euro during custom clearance.
Never, never use them.
Review by FlightAA2 years ago
usually never put a bad rating for a company but I had such a terrible experience with and they were so unprofessional and did not care about anything that 1 star already too nice. Bought avoid them at all cost and will also never buy on crailstore again.
Review by Leeam2 years ago
If I could sue these $#*!twats, I would. I ordered from POS Micro about a month back. They finally received the package. At this point all that they would have to do is send me my package. But I guess that in itself is too big of a feat for them to do. So now, we are going on two months. K still haven't received my order from them. They still haven't shipped it out. It has taken a dozen international calls to them to get their $#*! together, a guy on their end has to physically walk over to their warehouse "to check what happened". Because the customer support emails are being handled by lazy twats called Eve and Nea. Who likes to keep responding "we will update you once, we have more information".
If you have a choice, do NOT ever use their services. The whole lot of them are absolute morons and condescending $#*!es.
$#*!ing huge ass mistake dealing with this company.
Review by Caysha3 years ago
I hoped I saw these Reviews Before ,I will never ever buy from these fraud sites any more . they send me just one item of Three ,the others out of stock ,but they dont inform me when i'm buying , and they send an invoice for all the 3 items with the backage , and in my country ,I have to pay customs depending on the invoice , I bought for 44USD and payed costums 50 USD because there's mistake and they dont want to help
Review by Madera3 years ago
"What you are seeing for shipping and handling is not just shipping, it also includes a fee for using our service since otherwise the store won't be able to process your foreign payment method"
$130 shipping to simply process a Canadian Credit card for a small item shipped from Maryland to Montana. If I were to use my US Credit card it would be $10 ground shipping. To inform a business that they cannot process international payments without their high fees etc is nearly criminal. STAY AWAY
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Your first stop on the internet for International shopping From America International Checkout is a unique international shopping service; we assist people outside of the USA who want to buy products from American online stores. Online International sh...
7950 Woodley Ave, Ste C